Guest User
July 13, 2022
Absolutely horrendous experience, myself and 4 staff members brought our 4 residents with an intellectual disability on their very first holiday ever, booked online and then rang to confirm, because of the men's needs we would need the house to ourselves. So we confirmed that we booked out all the rooms so it would be only us in the house. When we arrived there after driving an hour and a half, they told us that there was other people staying in the house therefore we weren't able to stay! We were left outside with no where to stay. No apologies the manager was so rude on the phone! No hospitality at all! We asked if the men could use the bathrooms after a long drive. We were told to be quite (3/4 men are non verbal) one of the staff tried to stop one of the men from moving! We were left outside the house for over an hour trying to find somewhere else as it was the men's first holiday so we didn't want to go home and ruin their experience! Not even offered a drink of water on such a hot day. Left in cars trying to sort everything out! Absolutely disgraceful for these men to have to endure the disregard and embarrassment of being stared at, hushed, and preventing from walking within the premises!