Guest User
June 22, 2022
The hotel is extremely dated. It needs a major upgrade. The room was small and basic. Large bed with side tables, table & 2 chairs and a tv. No amenities like mini-fridge, iron, tea station, wardrobe etc. Noisy AC! The bathroom again was old school with shower curtains. They did have hot water in the shower but not in the sink. And no counter space in the bathroom. No blackout curtains in rooms and automatic lights right outside the windows meant the room was still bright at night time making it difficult to sleep. The pillows were also very uncomfortable either too soft or way too firm making our necks hurt. The one amenity in the room (the TV) did not work for our entire 5-day stay which we promptly informed the staff on day 1. They then had to inform the manager (who was not present). There was no urgency by the hotel manager to have the problem resolved as we checked in on Friday and were told that the technician would come on Monday evening! We checked out Tuesday and the problem was still not rectified. The other staff (trainees) seemed unable to make any decisions without the manager (who we only saw on the last day of our stay). Breakfast was also started really late at 9am which would not do. Rebecca who started work at 7am would assist us by making breakfast for us before the kitchen opened at 9am so that we could head out to our tours. She also helped us by calling around to find labs to do an antigen test to return home. The staff need better housekeeping skills/ training as the beds were not made properly (still rumpled) and covers were not folded. No comforters on the bed, only a thin sheet. There was trash (empty snack packs & bottles, cans etc.) left on the table that they did not remove. On evenings Thais was also as helpful as she could be but still not a lot that she could do but very pleasant. The location of the hotel is excellent. Right in the center of the capital with stores for shopping, restaurants and sites to see all in walking distance and the bus stop is near by. If you are looking for just a place to sleep and somewhere with easy access to the town and don't care too much about comfort then this is a perfect option for you as its affordable. Otherwise, I would find somewhere else with more comfort. One positive was good strong wifi throughout the hotel!