Best Hotels near Williamstown Beach, Williamstown

Everything about this place says Motel, not 5 Star Hotel. Lack of housekeeping - our room was cleaned twice in 7 days and not well. We eventually got fed up and asked for clean towels. When we were at reception checking in, there were other guests complaining about their dirty rooms. Fifth restaurant - the breakfast buffet was terrible. There was no omelette bar or even a basic pancake machine. No option for included barista-made coffees either, which is a minimum at any “5 star” hotel. Strato restaurant - we booked this for a special occasion. There was zero recognition of this. They put us at a table beside the kitchen door and in a corner with no views despite a good corner table being empty the entire time we were there. We waited 30 mins each for 2 courses and we’re still eating 30 mins after the 2 hour allocation. The ambience was constantly disturbed by the kitchen yelling “service please!” Only upside was the extra bread and free mocktail they offered us, I assume due to the slow service. Slow lifts - we had to allocate an extra 15 mins to our departure whenever leaving the room. Poor service - as per already stated, the service was very poor if you compare it to any other 5 star hotel. It was average if you think you’re at a motel. Additionally, because they were training staff, service at the lobby bar was ridiculously slow. We waited 15 mins for them to serve 2 wines. Reception also ran out of vouchers (part of our package) and told us to come back later and say “we forgot to pick up some of our vouchers” rather than acknowledging their error. Location - we knew this going in but it is a long walk into the CBD and you need a Myki card because the nearest tram stop is outside the free zone. In summary: Avoid this place if you are looking for luxury. We booked this for a special occasion and were sorely disappointed. The only good thing is the views from some parts of the restaurants.

Good location, clean room, friendly and efficient front desk staff. Was given an early check in and late checkout. Affordable parking at $35 Aud/day at the wharf carpark.

This motel is too close to the highway, and the front desk gave me a room facing the road. It is very noisy at night, and even double-glazed windows are useless. The hotel looks quite new, newer than the motels I stayed in along the way from Sydney, but the facilities are the most broken. The hair dryer and exhaust fan are broken, and the access control system in and out of the lobby often fails. In addition, I put the food bought in the supermarket in the refrigerator. Who knew that when I opened it the next day, I found cockroaches in the refrigerator, which is not hygienic.

The one-bedroom apartment I originally booked was upgraded to a three-bedroom apartment (actually a two-bedroom and one-studio) without any notice. The original one-bedroom was very cheap. The kitchen is a rare gas stove in an Australian hotel apartment, which is convenient for cooking. The swimming pool is small, but there is a 25 meter walkway, and there is a spa, sauna, and the night view of the Yarra River is also beautiful, which is really good value. The traffic is normal. It is close to the Southern Cross Station, but it is far from Federation Square, which means that it is not close to Chinatown and the main shopping area. It is close to the office area, which is suitable for business trips. The only pity is that its front office is beside a turntable, and there is no place to park for free around it. The only parking spaces that can be seen are also for the police. In this way, after you drive out of the garage, returning the keys is a very crazy thing. I don't know if anyone else solved it. I parked the car on the turntable, rushed in, threw the key and ran. . . . . . Too embarrassing. Check-in also has this problem, because its garage requires a key to go in. It can't be like other hotels. Stop in and then go out to check in. But if you do n’t check in, you do n’t have the key. . . .

The hotel is hygienic and convenient and well-equipped, but it is only cleaned once a week due to the epidemic situation. You can borrow a vacuum cleaner to clean it yourself. The location is near boxhill, but it takes more than 20 minutes to walk; there is a station near the door, you can take the tram to the city center; there is a parking lot, $15 a day.

Not recommended for those who value their personal data security and privacy. Not recommended for internati9nal travellers who may not have enough charge on their phones to complete 3 forms, then download and set up an app that requires constant internet and Bluetooth connections. Booking required multiple insecure methods of sharing credit card details and identification documents along with 2 forms to fill out with personal details and an app to download in order to gain access to the Building entrance, Elevator, and Apartment. None of this information was given to me prior to booking. I would not have stayed here if I had known the extent of insecure transmission of personal information and amount of admin and work required just to check in and stay one night. I work in this space and know the risks. Management is putting guests personal data at risks with the excessive documentation requests. FYI, requiring someone to send credit card PICTURES and ID pictures over email is completely insecure. This is bizarrely at odds with the excessive security to get into the building. The constant need to carry your phone everywhere or you'd be locked of the apartment or even the whole building was extremely stressful. In terms of the actual room, once I got in, the bed, kitchen, lounge and floors were clean but the toilet had not been cleaned in a long time. This was not nice. You could see parts under the rim had not been cleaned in years. Toilet had also been recently used and not flushed properly upon arrival. I did not take photos of any of this, it was too gross. I ended up buying paper cups as the glasses/cups as those supplied were not clean, tried to take a picture but it's hard to see. They were covered in fingerprints and fibres of some kind. The view was nice and loungeroom was great, study nook was extremely handy for remote work. Balcony tiles are moving and could be a tripping hazard. Laundry was well equipped but did not have time to use it.

Great place to stay for the whole family but really hard to contact them on the phone. We stayed for 5 days, no housekeeping or change of towels or linens , or even a refill of coffee and toiletries. Im not sure if you need to request for it inorder for it to be done. Apart from this it was a good stay, my whole family is comfortable.

The room is a suite, everything is available, very close to the museum, and there is a tram nearby.

The staff were not following COVID protocols. None wore masks. Day manager actually spoke to us with mask on chin and AROUND the safety barrier. One pen used for everything by everyone. Night manager & staff as well as other guests were all maskless. We were not asked to show proof of our vaccination status. Inspired ZERO confidence that they were actually sanitising anything. My partner also felt unsafe as there were a lot of people loitering around the building. The room was clean and tidy. Located excellently for the event we were attending. Hot water worked, loved the choice of flooring. That was all. The room offered only one single bar of soap. No shower gel, shampoo or any extra toiletries as is expected from even the most basic accomodation you can stay in anywhere else. I have stayed in youth hostels in the outback and even they offered more than a tiny bar of soap. There was no indications of any extra services offered or being available. There were no extra pillows or blankets available in the room. One very flat pillow per person and a thin doona only. The pillows were so low that I could not sleep on it and when I asked for another pillow from the night manager I was met with rudeness. He finally gave me an old, dirty pillow with no pillow case (see photos). When I asked for a pillow case he acted like I was being ridiculous. We slept badly as the bed was very hard. Actually went home and slept as we were so tired from the uncomfortable bed. Upon checkout we got stuck in the lift as the door to the G floor would not open. We finally called for help using the phone but even though the front desk manager answered and said he would be with us immediately he was not. We finally left by going back to our floor and using the fire escape to exit via the basement parking. He then told us he couldn’t hear what we were saying on the phone so basically ignored us, and then gave some rubbish excuse about the one elevator being an old one that was not for guests. Basically if we had not exited the way we did we would have been stuck in the elevator for hours being ignored. There was no signage indicating anywhere that one of the two lifts was not for guests, and if the lift was not for guests you would think it would be clearly marked so.