My spouse and I travel to the US once a week the reason we booked this hotel was because there was a Jacuzzi tub. Driving the extra distance and paying for an extra upgrade and then not having hot water was a little disappointing. When I inform the front desk, I was told there was an issue with the boiler, I was asked to speak to management in the morning. When I went down to speak to the manager, he had” just left the building” he left me a voicemail later that day, informing me that he would credit my account $25. This was very disappointing as the upgrade definitely cost me more than $25 and driving the extra distance to not get what I paid for…. Very disappointed.