Marwell Hotel - A Bespoke Hotel

Just amazing.Beautiful place for couples and family. Balcony with forest view

Location-wise the hotel is a good place to settle and you can enjoy the nature of quiet and peaceful. Recommend!

This hotel is truly a beautiful place to stay... I stayed for 2 nights as part of a Marwell Zoo trip which is just opposite the hotel itself. The workers are all super friendly and love to talk to you. It was bed and breakfast. The dinner you have to pay for but were all tasty. The hotel itself is deep in the woods and it would great to be surrounded by nature wherever you looked. The room was tidy and the beds were comfortable. I would definitely recommend visiting this hotel. I am going to book it again next year.

So let’s note the good points. 1. Dinner was spectacular, so a massive shout out to the chef! 2. We had a set menu breakfast one morning - again really delicious! I had the eggs royale and even though the eggs were overcooked it still was yum! The location was great, we even saw a few deer outside our hotel. Now, the hotel itself is average. The indoor heated pool was good for kids but it was very deep, so not so ideal for little children unless they are fearless of water. But it was a great activity to tire the kids out. The pool itself was a little dirty and could have been kept better but so so. The rooms were very average, verging on poor. They need a lot of work, the carpets are dirty and stain ridden, a few things broken in the hotel room - the safe being one of them. And it was just dirty and unclean. There is no air con so in the summer months, we visited July, it is stuffy and hot and not easy to sleep. We wasn’t at the hotel much as we had 2 days at peppa pig world so can’t say too much about the facilities, but we had to wait a little while to order at the bar as the service was slow. There was a HR conference of some sort the morning we left and so many people were crowded and over gathered at the reception making it hard to take our suitcase and belongings out as we were moving through the crowd - I feel the hotel could have dealt with this better. We had to wait until dead on 3 to check in. We arrived half hour early in the hope maybe the room would be ready but no - I don’t know if this is just a regular thing as other hotels we’ve stayed at have let us go in early if our room is ready but this is just something to note if you plan to arrive earlier than the stated time. Now here’s the fun part. At check in, when we were waiting around with 2 young kids, we accidentally left a carrier bag of toys. We totally forgot until we got home a couple of days later (we had a 2 night stay). I immediately called up and queried asking if they had the bag to which they said yes we left it in the reception at check in. So my question is why did no one approach us or say anything the 2 nights we were there? We visited reception multiple times and spoke with Katy who was the girl who had checked us in and knew of the toys being left; but still we weren’t told. It was only when we had made the 3.5 hour journey back home we were told the bag was still there. I kindly asked if they could box the carrier bag size toy bag up for me so I could arrange for a courier service to collect but they were totally not forthcoming and refused to do this, saying they hadn’t a box big enough. Now ofcourse it is entirely our fault we left the bag of toys but I don’t understand how we were not informed of this considering reception knew and had the toys behind the desk. My partner has now had to make the 7 hour round trip to collect said toys, of which some have sentimental value, all thanks to the hotel not being able to box up the toys which I pleade

A very tired hotel that requires a much needed renovation. Nothing executive about our room, particularly the constant dripping shower in the super cramped bathroom, with a very low pressure shower when on. The 24/7 bar doesn’t exist. Breakfast - the seats are as stained as the carpet where you eat, the coffee was in an urn and tasteless, as the food was.

Our group of 28 attendees were very well catered for for our two day conference at the Marwell Hotel in June 2024. We used the Maplethorpe and Ashford conference rooms over the two days and both spaces were very well suited for their purpose. The communication in the run up to the event regarding room set up, timings, food, arrivals was all very clear and Nieve was always very acomodating to our changing agenda. The DDR package included lunch, multiple tea and coffee breaks and a group dinner. The food was very tasty with all dietaries catered to. On arrival Raquel was very attentive, making sure everything was set up how we wanted and catered for some last minute changes seamlessly. Rob was on dinner and bar service for our group in the evening and was friendly and made our whole group feel at ease. The rooms were spacious, clean and comfortable. A huge thank you from Just a Drop!

Things to bear in mind when booking this hotel: it's right next door to the zoo so the people staying here are mainly going to be families with young children. Young children are noisy and messy. So it's best to manage your expectations before you book. Having said that, we booked as a couple, out of the school holiday season, when the hotel was fairly quiet. The staff were very friendly, chatty and welcoming. They have big smiles for all the children, even when I suspect their patience is sorely tested! The hotel is unique and quirky, having been built in the middle of a wood. Apparently the vision was to create a sort of African jungle experience. It's not African at all, but the views are lovely and it does create a very special atmosphere. Our room was a superior room which was one of the bigger rooms. There is a balcony of sorts that you can wander out on, but it's shared with all the other rooms on your 'block' so you feel that you are invading their privacy because if the curtains to their patio doors are open, you can see into their rooms. Plus there is no outdoor furniture, so I guess they don't want to encourage people to use it as an actual balcony. The room itself was large and clean, but I agree with the lack of attention to detail by cleaning staff. There was a hair band left on one of the chairs, complete with hairs. I get the feeling that cleaning staff don't have much time to spend on thoroughly checking the rooms and I can imagine that cleaning up after young families, must be a nightmare - so pay them more and give them more time to check each room! Yes the decor is tired, and in some ways that adds to the charm, but when you see stained carpets and seating, plus stains on the walls, it does seem a bit too grubby in places. Again, not surprising when you are catering for young families. Children will spill food and drinks and over the years, this has led to stains that probably won't come out. Overall it could do with some TLC. Even just to deep clean the carpets, a lick of paint in the rooms, anything just to brighten it up a bit. But, we wanted somewhere unusual to stay and we got that. Plus there are some lovely walks in and around the area, including one to a lovely pub in Owslebury. We didn't eat in the restaurant as the menu seemed really limited, but we did have breakfast which was buffet style. I would choose your timing carefully though because it was chaotic at around 8:30am with some families having to wait for tables to become free. In general therefore, we would return but would do so off-season again. It's reasonably priced so you do get what you pay for. With a deep clean this would improve the hotel massively.

Noisy room next door and no hot breakfast available

Stayed here for 4 days and it was lovely! My room was big and very clean with a huge shower. Sadly, I can back from work and the bathroom window was broken, but they left me a lovely note and moved me to another lovely room. The chicken I had in the restaurant was first class! Really tasty and beautifully presented. The rest of the time I had room service which was fab ( excellent ham sandwich) The staff were really friendly and there was a wedding on and the bride looked stunning! Even with the added business of the wedding though the staff made sure everyone was attended to. I dropped one star because the corridors could do with a refresher paint and carpet wise. That said though, I loved the concept of staying in a huge treehouse or lodge. Had a great stay and hope to visit again