The Olive Exclusive All-Suite Hotel

A little outside the town a very beautiful, beautifully decorated lodge. A perfect welcome, with friendly, smiling and professional staff. We had a superb suite, large, very large, also decorated with great taste. Infinity pool with beautiful view of the olive trees. Nothing is missing, very clean, high quality bedding. Wifi in the room. The evening dinner is succulent, plentiful with impeccable service from the smiling and professional Antoinette. A great cocktail made by the Chef himself. And what about the lunchtime hamburger, a masterpiece. All the staff are attentive and ready to help you, especially with internet problems. A very beautiful, high-class establishment. Thank you to the whole team for your class.

The name of the hotel was changed to Olive Grove Hotel at some point without our knowledge. This confused us. When we arrived, we stood in front of the locked gate for a few minutes and didn't know if we were in the right place. When two employees happened to open the gate because they had to go out, we were able to drive in and ask. We were greeted briefly and taken to a different suite than the one we had booked without any explanation. When I asked why we didn't get the Etosha Suite we had booked, I was told that the pool was not working because it had rained so heavily the previous night. We didn't like the replacement suite at all. It was cooled down to 18 degrees, which felt like a freezer when we entered. In addition, hardly any light came into the room because the bushes in front of the balcony (which is referred to as an olive grove in the hotel description) were so overgrown that it almost completely blocked the view outside. Not that you can look out onto a beautiful garden, what is called an olive grove is overgrown, unkempt wasteland that no one seems to be responsible for. When I looked into the plunge pool, I immediately knew that it was too dirty for me to go in there. The edge of the pool was covered with a wooden strip with a large piece broken off and even a rusty nail sticking out. Someone has already criticized that, so in this house the obvious defects are simply ignored. There was a large hole in the water basin for the feet, so it was unusable and they could have just removed it instead of leaving it broken. I didn't want to sleep in the replacement suite. We asked to be shown the Ethosha Suite despite the unusable plunge pool. At least it wasn't so overgrown that light came in. But there were algae deposits in the plunge pool that couldn't have appeared just a few days ago. What is so difficult about cleaning the plunge pool or repainting it? After all, you're paying well over 500 euros for a night with breakfast. I've never seen anything so disgusting in a hotel. The two balcony chairs weren't in good condition either. The seats were torn on the sides of both chairs. The wallpaper in the toilet is peeling off considerably. I don't think it would be a big effort to stick it back on. There's a ladder in the room for decoration, and one rung has already broken off. Can't you remove it if it's not going to be of any use anyway, instead of leaving it standing around broken? The drinks in the fridge were completely frozen. Most of the defects could be fixed without great expense and with a cleaning rag. By the way, the Christmas decorations are still up in the dining room (at the end of March). But the highlight is the communal pool. Something that is important in a hotel