Hotels near Naute Kristall Cellar and Destillery, Windhoek

Good location at city centre. Room is clean and spacious. Staff are friendly and provided good service. I particularly like the roof top bar and restaurant which serves good food. The ambiance there is fantastic especially at night as you can get nice view of the city too. Overall I had a pleasant stay in the hotel.

This is the first hotel I stayed in in Namibia. It is located in the downtown area of Windhoek. Although it is not a bustling street, it is not far from the National Museum and Lutheran Gospel Church. It is more convenient to go out. The hotel is not big, but there is free parking. The hotel's house is a bungalow, the room is moderate, there is a big bed, the furniture is simple, but practical, and there are shower facilities in the bathroom. The hotel staff is kind and attentive, patiently explaining the various facilities in the room and the service time of breakfast. I am warmhearted that the hostess at the front desk learned that my passport was lost at the foreign currency exchange office at the airport. I immediately contacted the airport and helped me find the passport. I was excited and burst into tears. This is the mistake I made on the first day of my trip to Africa. If it is really lost, It will cause a lot of trouble for the subsequent trip. Thanks again to the front desk hostess, God will bless you!

My stay at the hotel was unfortunately marred by a disappointing experience and left me with anger. Despite booking through their website and having a confirmation email, upon arrival, I was informed they had no record of my reservation. Despite showing the email, the owner conveyed an inability to assist. She with an arrogant tone of voice said that nothing she could do about it. Moreover, despite arriving early and witnessing empty rooms being cleaned, I was told all rooms were occupied. The owner lied on my face because I saw empty ones and cleaners at work cleaning the rooms. It added further frustration and made the situation even more upsetting. It's disheartening when a place doesn't honor their bookings and doesn't take responsibility for their mistakes. I traveled to more than 120 countries and I have never witnessed this kind of arrogance, the treatment of a guest, and the behavior of the owner. Avoid all costs.

This place is a gem - convenient location in a safe/quiet neighborhood close to the city centre, clean and spacious room with kitchen and cooking utensils, free and secured parking, helpful and friendly owner, affordable rates. The place has no reception counter. To check-in, the guest has to arrange with the owner via phone or email prior to arrival. As I was on a long flight and I had no phone/data roaming in Namibia, I didn't see the owner's email and I was stuck outside the place without a way to get in. Luckily I drove to a nearby hotel and borrowed the phone to call the owner, and the owner (who actually lives elsewhere) came to open the door for me within 10-15 minutes. Next time if I come here again, I should contact the owner 1 day before arrival, so that the owner knows my arrival time and sends me the check-in instructions in time.

A mall is next door but you need to taxi to see any sites. Outlets are strangely hidden behind furniture which makes it inconvenient to charge your phone. The remote for the TV and A/C is bizarrely given to you with the room key, it should stay in the room. And thus the a/c was not on when I entered the room. The free bottles water was not the fridge where I could have had cold water waiting for me. The behind the bed lamp takes the room lighting from dim yellow to natural white yet it doesn't stay on for long and would start flickering. The ceiling light is in your eyes when you're lying in bed looking at your phone. I found a roach in my room so I shouldn't have left my suitcase open. Bedsheets had a blood stain on them. There's no room for towels in the bedroom so it took me a minute to find them in the room. No solid hand soap for sink, just body wash in a tube. Towel had stains on it, bathroom mirror is too low, its next to the sink. it should be a few inches higher. Rate is $51 a night for a single room, they they charge extra per child. Don't get a room on the first floor. The hotel doesn't have umbrellas for guests. The restaurant menu does not have a meat free pasta option for vegetarians. They have a whole seafood section but not a vegetarian option. The alfredo pasta was more like a cheddar soup. Service is slow in restaurant, then asked if I wanted to leave a tip. They had an impressive collection of cakes. For breakfast they put the salami together with the cheese, cucumber and tomatoes and only one tong. I don't want to eat a cucumber that's touching meat. The mushrooms were burnt beyond recognition. Only canned fruit was served at breakfast. I liked the passion fruit welcome drink when I arrived at the hotel.

Very nice camping spots and three private ablution stands, but right next to the main road into Windhoek, very noisy, so we prefer the stands further away like CAR2. There was a double booking when we have arrived, we have decided to be the least and has moved, we didnt have to pay anything as it was the fault of Arebush. The restaurant has very good Oryx steak and pizzas, but the Eisbein is not worth it. And the response on us after complaing, was that other waitresses said clients are happy with it. Really? Thats no good, we gave the whole eisbein to the gate guard, hope his complaints would be noted. But its a very good venue and professionally run.