Best Hotels near Memorial Hall, Windsor Locks

I was a little nervous about staying here after reading some of the reviews. The hotel is conveniently located right off Route 91. When I went to check in, I was told my room was not ready. I gave the desk clerk my phone number to let me know when room was ready. I did not receive a call but I returned about 2 hours later and my room was ready. I received a small bag with snacks and one bottle of water for being a Marriott Bonvoy member. The room was large with a king size bed, loveseat, and desk with a chair. There was a huge empty area in the room with a floor lamp that could have used a nice easy chair. The bathroom door was a barn door that did not close completely. The pool was a nice size with plenty of lounge chairs. The hotel seemed booked but the pool area was never crowded during our stay. The buffet breakfast was the usual items. I requested a list of area restaurants from the front desk. The listing was 2 pages long and the majority of the places were within a 5 mile radius of the hotel. I received my bill via email on the day I was leaving. I was charged the incorrect amount. I stopped at the front desk and the clerk stated the wrong rate was removed. She was able to correct bill immediately.

Great stay!

I stayed overnight with my son who had to take a very early flight at Bradley on the following morning. The location is excellent for getting to the airport. Now for pros and cons. This staff was friendly and helpful and breakfast was good. There really aren’t a lot brand new hotels from which to choose in the area, and this hotel may be the best of the local group. Maybe the Sheraton at the airport is tops but it’s more expensive. There are many separate two floor buildings in this complex but no elevators to the second floor. Breakfast is served in the front building where you check in, which could be a distance from your unit. We were fine with that. Our one bedroom with a living room and small kitchen unit, room 4109, was clean and spacious. The only negatives for our room was one, that the AC system struggled to lower the temperature and kept constantly running. And second, some “store mode” icon kept appearing on the LR TV, which advertised features of the set, like 4K, UHD, etc. It would disappear when you press a button on the remote, but would re-appear shortly thereafter. Like the Chinese water torture, it got to us after a while, so we had to move into the bedroom and watch TV on a second set. That’s about it, and if in the area, I’d stay here again.

Some pros and cons Spacious Room (stayed in a double queen suite with pull out couch). Friendly staff. Great breakfast. Overall, facility and room was very clean. Good value for the cost. The facility felt safe. Security went through the parking lot slowly down each row at night (twice that I saw.) However, the pool was disgusting. The water was foggy to the point you couldn't see the bottom step. There were several chunks of hair floating in the pool and a straw. (Big bummer since we traveled with kids to a place specifically with a pool.) The room itself was big but had a stuffy, mildew smell. Since none of the windows open there was no way to air it out. The odor was strong enough to wake me up a few times in the middle of the night. The view of the parking lot and dumpster leave something to be desired but it your just looking for a place to rest, no biggie. The rooms with odd numbers have a view of a pretty building.

Had an early morning flight, so family dropped me off the night before. Right off, I was treated well by the desk clerk (Shareena?), who was funny and warm. I was also treated well by the morning clerk and the driver to the airport (wish I knew their names!). The driver said a tip wasn't necessary (he was so humble), but I insisted. Being treated like I am special is so important, sometimes more important than the place itself. My king-sized bedroom was spacious and I had a view of lots of greenery from my window. I appreciated the low, wide shelf (as part of the TV/refrigerator/bureau) for laying my suitcase on. Most hotels do not have this in my experience (I go to at least 6 hotels per year). No more laying it on the floor, a flimsy luggage rack or on the shelf under the TV! I also liked the side table which could easily slide over the sofa so I could eat. The breakfast was what you would expect from these types of hotels (I stay at all types of Hilton properties as well as some of their competitors), which is fine. The dining area is spacious.

Spent an overnight in this fabulous, luxury hotel with all the elegant amenities one would expect in an expensive New York hotel. World class art in the lobby made the entrance to the hotel an eye-popping beginning to stay. Room was exceptionally comfortable and noise free in spite of being downtown and on a corner. Bed linens were impeccable and soft, bathtub was big enough for two, staff were kind and friendly. The Artisan Restaurant downstairs in the hotel for dinner was exceptional and Delmar breakfast was served there in the morning which was a delight. I would highly recommend this venue to anyone wanting a resort like experience without having to travel far to achieve the Zen like feeling!

I am on the fence about whether to give two or three stars but there is no 2.5 star option so here we go: Pros: the location is walking distance to a variety of restaurants and shopping venues. The hotel is away from the highway so one hears no traffic at night. The lobby and the front desk staff are very nice- one reception person, (perhaps named Tasha?) was professional, friendly and went out of her way to recognize me as a Hilton Honors member. The breakfast is nice. Cons: other than the lobby, the side entrances to the hotel needed more janitorial attention, the glass on the exit door was smeared with fingerprints and handprints throughout my stay. Immediately outside the entrance nearest the shopping center, a trash can stood next to the door. It was stuffed with garbage to overflowing with cans and wrappers having fallen to the sidewalk. This remained so for two days. The hotel appears to rent rooms to work crews of young laborers- at least that’s my guess; either that, or it’s a social service program of some kind. While they were on the whole quiet, there was a tendency to “loiter” at night, drinking in the parking lot and wandering around the perimeter of the building with no apparent aim. I was nervous about parking my car because upon arriving at night, I encountered these clutches of guys in darkened areas of the parking lot, a couple of whom were guzzling from what looked like a vodka bottle, others were leaning into the windows of visiting cars, sitting in the grass etc. The hotel should have some security rounds to help keep things in order in the parking lot so that arriving guests are not nervous about possible crime. If these are work crews, I appreciate that and after all, at least they are working. There just needs to be rules for comportment and the enforcement thereof. While my room was large and the bathroom was especially generous with a large walk-in shower, there was no overhead light operating on entry so I had to wedge the room door open with my duffle bag, to allow light from the hall to enter the room so I could find a lamp and have light. After encountering the loitering in the parking lot, the experience of entering a dark room with no functioning light in the hallway only added to my reservations. The place is ok and I would consider staying again if some tweaks could be made.

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Check in at night is very fast; the room is large and has an outdoor balcony, very quiet; the most important thing is to have a free shuttle bus to the airport, make a reservation when you check in, very convenient!