Best Hotels near Reed Park, Windsor Locks

I was a little nervous about staying here after reading some of the reviews. The hotel is conveniently located right off Route 91. When I went to check in, I was told my room was not ready. I gave the desk clerk my phone number to let me know when room was ready. I did not receive a call but I returned about 2 hours later and my room was ready. I received a small bag with snacks and one bottle of water for being a Marriott Bonvoy member. The room was large with a king size bed, loveseat, and desk with a chair. There was a huge empty area in the room with a floor lamp that could have used a nice easy chair. The bathroom door was a barn door that did not close completely. The pool was a nice size with plenty of lounge chairs. The hotel seemed booked but the pool area was never crowded during our stay. The buffet breakfast was the usual items. I requested a list of area restaurants from the front desk. The listing was 2 pages long and the majority of the places were within a 5 mile radius of the hotel. I received my bill via email on the day I was leaving. I was charged the incorrect amount. I stopped at the front desk and the clerk stated the wrong rate was removed. She was able to correct bill immediately.

Check in at night is very fast; the room is large and has an outdoor balcony, very quiet; the most important thing is to have a free shuttle bus to the airport, make a reservation when you check in, very convenient!

Some pros and cons Spacious Room (stayed in a double queen suite with pull out couch). Friendly staff. Great breakfast. Overall, facility and room was very clean. Good value for the cost. The facility felt safe. Security went through the parking lot slowly down each row at night (twice that I saw.) However, the pool was disgusting. The water was foggy to the point you couldn't see the bottom step. There were several chunks of hair floating in the pool and a straw. (Big bummer since we traveled with kids to a place specifically with a pool.) The room itself was big but had a stuffy, mildew smell. Since none of the windows open there was no way to air it out. The odor was strong enough to wake me up a few times in the middle of the night. The view of the parking lot and dumpster leave something to be desired but it your just looking for a place to rest, no biggie. The rooms with odd numbers have a view of a pretty building.

It is a hotel that I would definitely like to use again. I was tired and came home, and I was able to relax with coffee. The staff is relatively friendly. The surrounding environment is wonderful.

I am on the fence about whether to give two or three stars but there is no 2.5 star option so here we go: Pros: the location is walking distance to a variety of restaurants and shopping venues. The hotel is away from the highway so one hears no traffic at night. The lobby and the front desk staff are very nice- one reception person, (perhaps named Tasha?) was professional, friendly and went out of her way to recognize me as a Hilton Honors member. The breakfast is nice. Cons: other than the lobby, the side entrances to the hotel needed more janitorial attention, the glass on the exit door was smeared with fingerprints and handprints throughout my stay. Immediately outside the entrance nearest the shopping center, a trash can stood next to the door. It was stuffed with garbage to overflowing with cans and wrappers having fallen to the sidewalk. This remained so for two days. The hotel appears to rent rooms to work crews of young laborers- at least that’s my guess; either that, or it’s a social service program of some kind. While they were on the whole quiet, there was a tendency to “loiter” at night, drinking in the parking lot and wandering around the perimeter of the building with no apparent aim. I was nervous about parking my car because upon arriving at night, I encountered these clutches of guys in darkened areas of the parking lot, a couple of whom were guzzling from what looked like a vodka bottle, others were leaning into the windows of visiting cars, sitting in the grass etc. The hotel should have some security rounds to help keep things in order in the parking lot so that arriving guests are not nervous about possible crime. If these are work crews, I appreciate that and after all, at least they are working. There just needs to be rules for comportment and the enforcement thereof. While my room was large and the bathroom was especially generous with a large walk-in shower, there was no overhead light operating on entry so I had to wedge the room door open with my duffle bag, to allow light from the hall to enter the room so I could find a lamp and have light. After encountering the loitering in the parking lot, the experience of entering a dark room with no functioning light in the hallway only added to my reservations. The place is ok and I would consider staying again if some tweaks could be made.

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Overall, I thoroughly enjoyed my stay. It would have been nice to see more vegan options at the continental breakfast, besides fruit. The worse part was the shuttle service. Always ＞ 1 hour late or just didn’t show up at all. Even if the Hyatt is not in control of the shuttle service, not setting a standard, or getting rid of the service all together if they cannot meet that standard, is not a great look for the hotel. But, I will gladly go back. I’ll just rent a car next time. 😉

Great stay!

Check in was simple and hotel was clean and ready for us. Complimentary ”Grab and Go” breakfast was convenient.