Clarion Hotels in Winslow

Well, where do I start?The worst hotel we have ever stayed in. It was filthy, inside & out. There was a drunken vagrant asleep on the pavement close to the entrance door when we first arrived. The disabled accessible room we had booked & had been confirmed by the hotel via email, was not available. Check-in guy said they only had 1 accessible room & it was already taken! He was scruffy, rude & very unhelpful - told us to go elsewhere if we weren't satisfied. As it was between 5 & 6pm when we arrived & we didn't have any internet access to book an alternative, we had no option but to stay. After initially refusing, he eventually offered us a 20% discount after we said that we weren't getting what we had originally paid $219 for. Pool was closed, full breakfast menu not available, carpets in corridors were absolutely filthy - not vacuumed at all during our stay. Allocated a 'normal' room near a side entrance door with a disgustingly filthy & dangerous door mat in place that was a serious trip hazard. This door was slammed multiple times throughout the night - very noisy from 10pm to 6am. Bugs crawling on floor in bathroom, bathroom door badly scuffed & dirty, bathroom tiles broken, bathroom panels around bath tub cracked and dirty. Coffee maker situated in bathroom - not the most hygienic place to locate it, so didn't use it. No housekeeping service offered due to 'no contact' policy - not many people would actually stay in the room whilst it is being cleaned, so think this was just an excuse to save work & money. Beds uncomfortable and the 4 pillow were squashed to half their size & pushed into pillowcases which were also squashed to half their size - why?? This made the pillows very hard & the size of scatter cushions. Outside areas dirty and untidy. Workmen hammering & knocking throughout the day. A receipt for the payment we made at check-in was promised when we checked out, but this did not materialise. There was no staff present at the reception desk to request this or to report the issues we had with the room & hotel - just a box on the counter for guests to drop their keys in when they left. We couldn't wait to get out of this place - and left hours before the check-out time. This place is an absolute disgrace & should be investigated by Quality Inns as it is not fit for purpose as it stands. We have visited Winslow on multiple occasions prior to this trip and thought that we would try the Quality Inn, hoping for a better quality of room and service. The hotel definitely does not live up to its name and we will never, ever stay there again. We would certainly encourage any potential guests to avoid this place at all costs. In hindsight, if we had been able to access & read the reviews for the hotel prior to our arrival, we would have made alternative plans. AVOID!!