Holiday Inn Bristol Filton, an IHG Hotel

Really is a Shame that it was used as an immigrant hotel! If we had known this we would have booked elsewhere, I would definitely avoid this hotel. Customers need to be made aware of this sort of thing this will forever known as a rest stop hotel for,,,,

Appalling breakfast options No mushrooms, no hash browns, no margarine. Basically if you don’t eat meat or dairy your options are fruit or dry bread. Premier Inn manage proper breakfast options, why can’t holiday inn ? I can’t remember if we had to pay extra for breakfast, I’m hoping we didn’t

The hotel has been recently refurbished in many areas, and the room was therefore very clean and fresh, with excellent blackout curtains for a good night’s sleep. Huge wall-mounted TV, but a shame that for some reason it switched on by itself in the middle of the night (and whilst it was a good quality smart TV, it hadn’t been properly set up, so the available BBC iPlayer app hadn’t been installed - which is a technical oversight I think). The bathroom was a good size, but the shower pressure was fairly weak. The long corridor from reception to the bedroom block at the rear could do with some interior design treatment - as it stands, with its stark white walls, no artwork, and clinically harsh lighting, it felt like a hospital corridor! Hopefully this will be improved as the refurbishment continues. Breakfast was fine, with a reasonable continental selection, but undercooked bacon and very greasy fried eggs. Nice to see teapots available for the self-service hot drinks. The orange juice was really poor quality (more like highly diluted orange squash, actually). The £5 charge for parking was a minor irritation (I’d expect to pay for parking at a city centre hotel, but not for a hotel in a suburban location where space is really not at a premium). Overall, a fairly good choice for a hotel on the outskirts of Bristol, but could do with a bit more attention to detail in some areas.

Great place to stay if visiting Bristol , very close to motorway network . Nice friendly helpful staff , good buffet breakfast to start your day , ample car parking at £5 a day , nearby bus stop and train station (walking distance) to take you into Bristol center and good pub food , The Fox Den , on site...........

I have just booked a room to stay at the hotel. I got what I thought was an excellent value rate on agoda of $84 plus tax for the room. However, then, after I had paid, I notice they added an extra person charge of $106 for the night - this is much more than the room rate. I only saw this after I paid as this shows right at the bottom of the second screen and I pressed the continue button (which was higher up) without seeing the additional charges (which would have caused me not to book the room). I only saw once I had paid and got my confirmation so I tried to cancel immediately. The cancellation policy stated that "Any cancellation received within one day prior to arrival will incur the first night's charge". To me a day is 24 hours. However, even though there were 35 hours before check in at the time of booking, I was unable to cancel without losing my $207 as it came up non refundable. This is disgusting. What is even more disgusting is that it would have actually been cheaper to book two separate rooms. Except I don't have this option as my daughter is disabled and can't stay in a room on her own. Feeling totally tricked as I booked this hotel out of town as I thought it was better value than a hotel in town.......but I have ended up paying $207 instead of around $100 more for a hotel miles from my son's place rather than one round the corner which would have cost me $160 for the night. Feeling absolutely conned. Shame on you Holiday Inn Express. How can an extra person in the same room cost more than the 2 adults in there already? This is total robbery and I would like to warn anyone travelling as a group of three of the extra person con. I was conned, I feel stupid and angry, please don't allow these rogues to con you too.

I registered my vehicle on arrival and this was witnessed by the Receptionist. I then receive a fine for £100 which I appealed against but had the standard reply of "not on our system". As a good will gesture the fine was reduced to £25!!! I will take this further with POPLA