Wirral (Heswall)

Spent a couple of night here and it was ok. The rooms are very tired with cracks in the wall/paint chips, and cobwebs everywhere. The window doesn’t lock shut or even shut without the lock, so hopefully this gets fixed for the next guest. We did feel safe though, as it was key card entry after a certain time to the main block and always a receptionist who, was always polite and friendly! The plus sides is the parking is free and there is a beautiful pub the other side of the road! You can also have a cooked breakfast next door for £10 each (if I remember right). Includes conti. All in all it was a safe and secure hotel which did all the basics very well. Lovely area and great staff! Only a few niggles and it’ll be brilliant!

The hotel was the usual Premier Inn standard, with clean, well appointed rooms where everything worked as it should. However, despite being contacted by email the day before I arrived I was greeted with a sign saying NO FOOD was available unless you had a 'meal deal' booked, which, for me is not value for money and was not mentioned in the email. This is not what you want to hear after a long drive as I was now faced with finding somewhere to actually eat! I'm disappointed this was not thought important enough for advanced warning. I've used Premier Inn for a number of years, but the slowly slipping standards will make me search for alternate options now.

Wi-Fi non existent, couldn’t have dinner as full, room freezing took ages to warm up.Tv remote didn’t work properly, what was most disturbing wS the lock and chain had been taken off door so anyone with a card could get in and to get to room up and down steps with your bag . Only I towel Not Premier inn standard

Great value! Very clean room, friendly reception staff, free WiFi and an excellent breakfast. The lady who served breakfast was a real asset to the company - so pleasant, hard working and very efficient. Just what we needed for our 1 night stay in the area.

Disappointing. No mobile phone signal in the room - had to go to the entrance of he building to make a call. Poor wifi. Only one set of towels in a twin room. Poor choice of breakfast at 10am which was the only time available to book. No pastries, no berry compote and hardly any bread left. Falls very short of what I expect from a Premier Inn.

A warm welcome from the whole team was followed by a perfect stay in difficult family circumstances. Thank you all for your kindness and sensitivity. The meal deal was perfect and excellent value. We will not hesitate to return here when the need arises.