Woking Hotels with Wi-Fi

Terrible stay, we booked for 3 nights in a family room for 2 adults, 2 children. When we arrived we checked in with 3 other families complaining about rooms not being ready and having no towels. I then checked in and asked if my room would be correct being a family room also, the staff member assured me it would be. As I got into my room I was greeted by a double bed that was made and that is all! There was a sofa but no bedding. There was no room phone so had to go back to reception to report we had no beds for the children to sleep in. Someone then came up to source an additional bed and make both the sofa bed and extra bed up. We then went into the bathroom and noticed the plug in the sink closed and it would not open so the water could not drain. Another trip down to the reception to report this and the lack of towels (we were given 1 between 4 of us). Someone came up to the room with a hammer and screwdriver and had to ‘tap’ to open the plug, we were then advised not to use it as it will stick again. Whilst reporting that issue I was advised by other people staying that there was no hot water, no staff mentioned this when we checked in. After asking about it they agreed this was the case and that they had reported it. The room was very small and was also an interconnecting room but the sofa bed and pull out bed had nowhere to go other than in front of the door. This meant the children were sleeping with their heads right next to the door. The people in the room adjoining ours were very noisy and kept the constant awake at night numerous times throughout the stay. We were without hot water for over 36 hours and offered zero compensation in any form, this is not acceptable!