Latest Hotels Reviews for Woodbridge

TownePlace Suites Potomac Mills Woodbridge
4.5/511 Reviews
I stayed for over three months on an extended stay, and unfortunately, my experience was quite disappointing. The room was often left dirty and dusty. I had to call the front desk numerous times to report that housekeeping had not attended to my room. The vacuum cleaner was broken and needed parts for replacement, but the response was always to find excuses. The management at this location is disorganized, and I encountered rude responses from the supposed regional manager. The breakfast served daily was nearly inedible, with almost expired yogurt and hard bagels wrapped in plastic. Additionally, we were discouraged from raising any complaints. The pool heating system was broken all winter, with staff continuously stating they were waiting for parts to fix it. Written comments at the reception desk suggested that they try to hold the deposit amount for an extended period and find ways to absorb the whole amount. I would advise staying away from this hotel. The only positive aspect is its location, which is close to Potomac Mills Mall. However, if you are expecting the standard Marriott service, this is not the place. The manager is rude and arrogant, and the staff, including housekeeping and restaurant cooks, do not speak English and seem unhappy to work there. The hotel appears to rely on refugees and temporary workers who are almost forced to be there.

Frequently Asked Questions

  • How do I book a hotel on Trip.com?

    To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.

  • How do I get hotel deals on Trip.com?

    There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.

  • Where can I find hotel deals on Trip.com?

    Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.

  • How can I get lower prices for hotels?

    Sometimes booking hotels midweek is cheaper, but it also depends on the season.

  • How many hotels are listed on Trip.com?

    You can find over 5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!

  • Can I cancel or change my hotel bookings on Trip.com?

    It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.

  • How do I contact Trip.com customer support?

    You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.