The Wiltshire Hotel, Golf and Leisure Resort

The entrance/ reception area is dark and has no carpet. The corridor just past the pool changing rooms is half boarded so first impressions are not good. The pool was open and its a nice pool but the sauna and jacuzzi were non existent. There was no sauna at all and the jacuzzi was boarded/closed off. I was told by a regular swimmer that it has been that way for about six months!! The pool and changing areas were also not that clean. It used to be a lovely place to visit a few years ago but I would not recommend it now!

Quiet and cosy and raining

Clean and tidy, staff were very helpful

Very disappointed The Wiltshire hasn't gone downhill in the last two years, it's fallen off a cliff. It's always been in need of modernisation, but this stay it felt dilapidated. Holes in carpets, creaking floors, clunky doors and missing paint/wallpaper. But the main problem was the service. The staff were friendly, but the hotel is clearly not being run by professionals who know how to run a hotel. I called up a week before to ensure we had cots in the rooms for our baby and toddler, but they weren't in the rooms when we arrived. It was late so I asked if we could have them ASAP. 15 minutes later and when I went down to check, the staff that I'd asked were just chatting in reception. Breakfast was a joke! No bread, no coffee, no tea, just kids breakfast cereal boxes. We had to order the food specifically... And they didn't even get the order correct. When we wanted to take our kids to the pool (which was the main reason we stayed there) they told us children weren't allowed until 10am (it was 9am). We dug our heels in and eventually we were allowed in. The pool is big, and there was only 1 other person in the pool, who seemed perfectly happy letting a family enjoy the pool. We won't be staying again.

A pleasant stay but a bit noisy A pleasant stay, nice pool and clean facilities. The gentleman on reception kindly secured us a room without people staying above us as I had seen in the reviews noise can be a real issue in the hotel. The corridors were extremely loud at night, people loudly coming back from the bar. We were woken a few times. We couldn't get dinner at the hotel. We were advised dinner was being served all afternoon until 8.30pm but when we returned to eat, we were told they couldn't take our order until 6pm. My son was hungry at 5pm so we ordered a takeaway and had it delivered to the hotel from a local place. The breakfast at the hotel was OK. Parking was excellent.

Needs to be knocked down Absolutely grim place. Has a big poster of the twin towers near reception which gives a good indication when the place was last decorated