City Comfort Hotel (Shouyi Road Subway Station, Yellow Crane Tower, Wuhan) Reviews

Response from Property: Dear VIP, thank you for staying at the Wuhan Huanghelou Shouyi Road Subway Station of the City Selected Hotel. Thank you for your feedback and sharing. We attach great importance to your feedback and have provided floor cleaning training to the housekeeping department. We hope you can give us an opportunity for improvement. We will work hard to improve and bring a better experience to other guests. All hotel staff look forward to your visit again. We wish you smooth work and a happy life!

Response from Property: Dear guest: Hello! Thank you very much for choosing to stay in our hotel during the May Day holiday and taking the time to leave us this valuable review. We are very honored to add a touch of warmth and comfort to your holiday. We are very pleased with the check-in gift you mentioned. This is a small surprise that our hotel has carefully prepared for every guest. I hope it can add a good mood to your journey. Regarding the geographical location of the hotel, we are indeed located in a convenient transportation area. Not only are we close to famous attractions such as the Yellow Crane Tower and Shouyi Square, but there are also abundant dining and shopping facilities around. Convenient travel is one of our prides. We are also very grateful for your affirmation, which is the greatest encouragement for us. Regarding the hotel's service, we always adhere to the principle of "guests first". The front desk staff and the aunt in the breakfast room are our pride. Their enthusiasm and professionalism are the key to ensuring that every guest can feel the warmth of home. Thank you again for your recognition of their work. We are deeply sorry for the problem you raised that the shower door cannot be closed, and we attach great importance to it. Your suggestions are very valuable for our service improvement. We have included this matter in the maintenance plan and will arrange professionals to inspect it as soon as possible to ensure that such problems do not occur again. Finally, we thank you again for your stay and comments. Your satisfaction is our greatest pursuit, and we will continue to work hard to provide you with better services. We look forward to your visit to our hotel again and enjoy a good time. I wish you a happy life!

Response from Property: Dear guest, thank you for your thoughtful review in your busy schedule. We always believe that we can do our best and better. A good hotel can never stop improving, and it must be guarded by countless people like you with higher expectations. Thank you for your review, your satisfaction is our unremitting pursuit, we will definitely work hard to make you more satisfied next time we meet.

Response from Property: Dear guests, we are really happy to see you supporting us so much. We are more determined to provide good service and make more people satisfied, surprised and touched!

Response from Property: First of all, thank you very much for choosing our hotel and taking the time to provide us with feedback after leaving. Your opinions are very important to us because they help us to continuously improve and provide better services. Regarding breakfast, we are very happy to hear that you are satisfied with the cooking skills of our breakfast chef and the deliciousness of the food. The breakfast package of 38 yuan for 5 meals is indeed great value for money. We will continue to work hard to provide delicious breakfast and ensure that every guest can enjoy a good dining experience. Regarding room hygiene and facilities, we have noticed your feedback and sincerely apologize. Although you think the room hygiene is OK, we are well aware that problems such as outdated facilities and wrinkled wallpaper may affect your accommodation experience. We will immediately address these issues and make necessary repairs and updates to the room to ensure that all guests can enjoy a comfortable and clean accommodation environment. Thank you again for your valuable comments and feedback. All the staff of the hotel look forward to your visit again and wish you a smooth work and a happy life!

Response from Property: Thank you very much for your encouragement and praise. We are extremely grateful. Thank you for taking the time out of your busy schedule to comment. We are very happy. We will continue to work hard and look forward to your next visit!

Response from Property: Dear distinguished guest, Hello! Thank you for staying at City Select Wuhan Yellow Crane Tower Shouyi Road Subway Station! City Select Wuhan Yellow Crane Tower Shouyi Road Subway Station sincerely creates "clean, comfortable, friendly and convenient" services for every customer. Thank you for your comments on our hotel. We are very pleased to receive your recognition and love. All employees of City Select Wuhan Yellow Crane Tower Shouyi Road Subway Station are looking forward to your visit again! I wish you a happy life!

Response from Property: Thank you very much for your review of our hotel. Your feedback is very important to us. We are glad that you recognize the convenience of the hotel's location. It is located near Shouyi subway station and provides convenient transportation conditions for guests. However, we are also very sorry to hear about your problems with the old decoration of the room and some problems in the bathroom. We are very sorry about the problems of moisture leakage and wallpaper peeling in the bathroom, which really affected your accommodation experience. We have recorded the problems you mentioned and will immediately carry out inspections and maintenance to ensure that similar problems will not occur again. At the same time, we will also strengthen the daily cleaning and maintenance of the bathroom to ensure that guests can feel a clean and tidy environment when using it. We are very sorry about the problem of water retention caused by uneven installation of the basin. This is indeed a place where we have not done enough in terms of details. We will make improvements to ensure that the basin is installed flat and drains smoothly. Regarding the linens, we are very glad that you think it is relatively new. We will continue to ensure the cleanliness and comfort of the linens to provide guests with a warm accommodation experience. In addition, thank you for your recognition of the disposable toilet seats and wet wipes we provide. We are always committed to providing guests with considerate services. Finally, we are very sorry for the general evaluation of hygiene conditions. We will strengthen sanitation and cleaning work, improve hygiene standards, and ensure that every guest can enjoy a clean and comfortable accommodation environment. Thank you again for your valuable feedback. We will continue to improve and enhance the quality of our service to provide every guest with a better accommodation experience.

Response from Property: Dear guest, thank you for staying at City Select Wuhan Yellow Crane Tower Shouyi Road Subway Station and for your thoughtful evaluation! Thank you for your recognition of our service and hygiene. The room facilities are a bit old and we are actively repairing them. Thank you again for your support. I wish you a smooth work and a happy life. All the hotel staff look forward to your visit again!

Response from Property: Dear distinguished guest, hello! Thank you for visiting the City Select Wuhan Yellow Crane Tower Shouyi Road Subway Station. We are very sorry for the unpleasant stay experience. We attach great importance to your comments. After investigation, we found that this situation occurred due to the recent comprehensive disinfection of the hotel. We have notified the housekeeping department to strengthen sanitation and room inspection. We are sorry for the trouble you have caused! The hotel is located on the side of the road at the crossroads. The entrance of the subway station is at the door of the hotel, and the transportation is convenient. However, half of the rooms are close to the road. Due to the large traffic volume at the crossroads, there will be a certain amount of traffic noise. There are free silent earplugs and eye masks at the front desk bar. You can take them by yourself. We will also strengthen the sound insulation of doors and windows. I hope you can give us a chance to improve. Your valuable comments are our expectations, urging us to do better and bring a better experience to other guests. All the staff of the hotel look forward to your visit again. I wish you a smooth work and a happy life!

Response from Property: Thank you for your praise. Giving roses to others leaves a lingering fragrance on your hands. Receiving your satisfied words makes me excited. Let me give you a dream lily, which is an auspicious flower and carries beautiful hopes. May you, my dear friend, be happy every day and your dreams come true. Remember to visit City Select Wuhan Yellow Crane Tower Shouyi Road Subway Store again!

Response from Property: Thank you very much for your encouragement and praise. We are extremely grateful. Thank you for taking the time out of your busy schedule to comment. We are very happy. We will continue to work hard and look forward to your next visit!

Response from Property: Thank you very much for your encouragement and praise. We are extremely grateful. Thank you for taking the time out of your busy schedule to comment. We are very happy. We will continue to work hard and look forward to your next visit!