Atour Hotel (Wuhan Donghu Yuejiazui)

Atour Hotel (Wuhan Donghu Yuejiazui) Reviews

Atour Hotel (Wuhan Donghu Yuejiazui)

Building B, Donghu Guomao Center, No.1 Huanle Avenue, Wuhan, ChinaView Hotel Details
Atour Hotel (Wuhan Donghu Yuejiazui)
Atour Hotel (Wuhan Donghu Yuejiazui)Atour Hotel (Wuhan Donghu Yuejiazui)Atour Hotel (Wuhan Donghu Yuejiazui)
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Atour Hotel (Wuhan Donghu Yuejiazui) Guest Reviews

4.8/5
Excellent
2327 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All Reviews(2327)
Positive reviews(2304)
Reviews with photos/video(111)
Delicious breakfast(290)
Large rooms(180)
Quiet & comfortable(163)
Many amenities(157)
Friendly front desk staff(113)
Close to metro(70)
Easy to call taxis(30)
Nice elevator(16)
Negative reviews(23)
Guest User
Jimu Twin Room
Stayed in Apr 2024
Family
5 review
5.0/5
Outstanding
Posted on May 1, 2024
The hot dry noodles and beef noodles for breakfast are delicious, the fruits are very sweet, and the freshly ground coffee is mellow. You can take it away. The environment and service are very good. The robot is efficient. It is worth recommending.
Original TextTranslated by Google
Response from Property: In a perfect journey, there is always unexpected warmth and touching moments. We are happy to provide warm and thoughtful service to every guest. Your satisfaction is the biggest motivation for us to move forward, and it is worth it to do more. Duoer believes that guests are family members, and make every trip feel like home. The care, consideration, care and warmth for family members are the most sincere gifts that every Duoer gives to you. I hope to see you again.
Taruoyouqing
Executive Double Room
Stayed in Apr 2024
Booked for others
21 review
5.0/5
Outstanding
Posted on Apr 29, 2024
The room is very nice and spacious. The transportation is very convenient, and there is a subway downstairs. The large desk in the lobby on the first floor is very practical, and the bookshelf is also very good. I will choose this place next time.
Original TextTranslated by Google
Response from Property: In a perfect journey, there is always unexpected warmth and touching moments. We are happy to provide warm and thoughtful service to every guest. Your satisfaction is the biggest motivation for us to move forward, and it is worth it to do more. Duoer believes that guests are family members, and make every trip feel like home. The care, consideration, care and warmth for family members are the most sincere gifts that every Duoer gives to you. I hope to see you again.
Xingsheyilu
Jimu Twin Room
Stayed in Apr 2024
Couples
22 review
4.5/5
Great
Posted on May 13, 2024
The hotel is located in Yuejiazui Business Center, close to Metro Line 4 and Line 8, and public transportation is very convenient. You can go to Wuhan High-speed Railway Station and Hubei Museum by subway. The hotel rooms are spacious, the bedding is comfortable, and the price-performance ratio is good.
Original TextTranslated by Google
Response from Property: Wow! You have great taste and foresight! You have made a comprehensive evaluation of Duoer. Your recognition is the best publicity for Duoer! As long as the guests are satisfied, Duoer will be happy to stay~ In addition, Duoer is the first humanistic hotel focusing on reading and photography, allowing you to feel the unique cultural atmosphere. Duoer advocates neighborhood service, allowing you to feel the warmth of home when you are away from home. Duoer will, as always, welcome you again with a sincere smile!
zsfxfly
Executive Room (2 beds)
Stayed in Apr 2024
Friends
11 review
4.5/5
Great
Posted on Apr 26, 2024
The service of Atour is quite good. They upgraded our room. But the breakfast is not very rich. There are too few waiters in the morning and they are too busy. Breakfast, such as fruit, is also very simple. Anyway, it is full and relatively clean, but it is not that rich.
Original TextTranslated by Google
Response from Property: Dear Duoyou~ Thank you very much for taking the time to comment on Duoyou. Duoer will make corrections to the opinions you raised. Duoer feels very embarrassed. Duoer has attached great importance to your feedback. We are very sorry for the bad experience you have during your trip. We will work harder to do everything well. Thank you for giving us the opportunity to learn and improve. Looking forward to your stay again.
Guijiang
Executive Room (2 beds)
Stayed in Mar 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Mar 25, 2024
I stayed here on a business trip. The room was spacious and very clean. I'd like to stay here again when I go to Wuhan.
Original TextTranslated by Google
Response from Property: Atour, there is always unexpected warmth. Let me tell you quietly that Atour's services all have very fashionable names, 100% tea, warm meals at night, special sweet springs... If you like it, come often in the future. Satisfaction is just the starting point, surprise and touching are the goals. Atour has more service experiences and more surprises waiting for you to explore at any time. Welcome to come often~ Please forgive us for the inconvenience. We will work harder to do everything and look forward to your stay again.
kikichen111
Superior Double Room
Stayed in Mar 2024
Couples
6 review
5.0/5
Outstanding
Posted on Mar 25, 2024
The room is spacious and comfortable, and the service attitude is very good! It is next to the subway station, which is very convenient for travel, and there are many restaurants nearby. I will book this hotel again when I come to Wuhan in the future.
Original TextTranslated by Google
Response from Property: In a perfect journey, there is always unexpected warmth and touching moments. We are happy to provide warm and thoughtful service to every guest. Your satisfaction is the biggest motivation for us to move forward, and it is worth it to do more. Duoer believes that guests are family members, and make every trip feel like home. The care, consideration, care and warmth for family members are the most sincere gifts that every Duoer gives to you. I hope to see you again.
Guest User
Jimu Twin Room
Stayed in Feb 2024
Family
25 review
5.0/5
Outstanding
Posted on Feb 22, 2024
The hotel is very close to the subway, and there are convenience stores, restaurants, and coffee shops around it, which is very convenient. The room hygiene is pretty good, the breakfast is not expensive, and there are many choices. The overall cost performance is relatively high.
Original TextTranslated by Google
Response from Property: Thank you very much for your affirmation of Duoer. At Atour, from the moment you walked into the lobby, a smile, a cup of hot tea, and a greeting expressed the enthusiasm and thoughtfulness of Atour people. Your satisfaction is only our starting point. Surprises and touches are the direction we have been looking for. On the road to chasing dreams, because of you, Atour's tomorrow will be better. Too much gratitude seems to be unable to be expressed in words at this moment. Thousands of words are summed up in one sentence! Atour's appointment, see you there!
Guest User
Superior Double Room
Stayed in Mar 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Mar 24, 2024
Facilities: Complete Sanitation: Clean Environment: Quiet Service: Meticulous
Original TextTranslated by Google
Response from Property: Thank you very much for your affirmation of Duoer. At Atour, from the moment you walked into the lobby, a smile, a cup of hot tea, and a greeting expressed the enthusiasm and thoughtfulness of Atour people. Your satisfaction is only our starting point. Surprises and touches are the direction we have been looking for. On the road to chasing dreams, because of you, Atour's tomorrow will be better. Too much gratitude seems to be unable to be expressed in words at this moment. Thousands of words are summed up in one sentence! Atour's appointment, see you there!
Guest User
Jimu Twin Room
Stayed in Feb 2024
Family
7 review
4.0/5
Very Good
Posted on Feb 20, 2024
It was my first time staying at Atour Hotel. I felt that the room was spacious and the front desk staff were also nice. However, the cleaning ladies I met in the hotel corridors were a bit unpleasant because they would stare at me expressionlessly. As a service industry worker, it’s ok if you don’t smile, but you kept staring at the guests. I always felt that it was not very polite, especially because I didn’t change hotels because I was afraid of trouble. I stayed in the original room for another night. The cleaning was really perfunctory to the extreme. Except for making our beds, there was no tidying up of other places. I have stayed in many hotels and I have never seen such cleaning before. The hotel’s hardware facilities are also hard to describe. A large piece of wallpaper in the room was torn, the drawer doors fell off, the bedding was tattered, and the door covers were also open. Such facilities are actually in a chain hotel. It’s really a bit disappointing.
Original TextTranslated by Google
Response from Property: Dear Duoyou~ Thank you very much for taking the time to comment on Duoyou. Duoer will make corrections to the opinions you raised. Duoer feels very embarrassed. Duoer has attached great importance to your feedback. We are very sorry for the bad experience you have during your trip. We will work harder to do everything well. Thank you for giving us the opportunity to learn and improve. Looking forward to your stay again.
Guest User
Executive Double Room
Stayed in Feb 2024
Family
2 review
5.0/5
Outstanding
Posted on Feb 13, 2024
The hotel has a beautiful and elegant environment, convenient transportation and convenient parking
Original TextTranslated by Google
Response from Property: Dear Duoyou, hello~ Thank you for staying at Atour Hotel Yuejiazui, East Lake, Wuhan. Enthusiasm, efficiency and considerate service are what we should do. Duoerjia has a quiet and bright lobby, a rich variety of breakfasts, a quiet book bar, and comfortable and clean guest rooms. Duoerjia is also in a good location... No. 1, Huanle Avenue, only 100 meters away from Exit 8 subway station, with an excellent location. Duoer strictly disinfects the rooms during this special period to create a safe and worry-free stay environment. We are committed to providing you with a cordial and thoughtful stay experience. Duoer meets you unexpectedly and blooms more beautifully because of your affirmation. Satisfaction is just the starting point. Surprise and touching are Duoer's pursuit. I look forward to meeting you again!
Guest User
Executive Double Room
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 14, 2024
Very good environment, good hygiene, first-class service
Original TextTranslated by Google
Response from Property: Thank you very much for your affirmation of Duoer. At Atour, from the moment you walked into the lobby, a smile, a cup of hot tea, and a greeting expressed the enthusiasm and thoughtfulness of Atour people. Your satisfaction is only our starting point. Surprises and touches are the direction we have been looking for. On the road to chasing dreams, because of you, Atour's tomorrow will be better. Too much gratitude seems to be unable to be expressed in words at this moment. Thousands of words are summed up in one sentence! Atour's appointment, see you there!
Anonymous User
Stayed in Jan 2024
Family
11 review
2.2/5
Posted on Jan 30, 2024
I've opened my eyes. I've stayed in so many hotels, but this is the first time I've encountered cockroaches. I was shocked! It's so scary! What kind of hygienic hotel can have cockroaches... I called the customer service and they said they would give me a reply, but there was no reply. This is the attitude. Well, the hygiene is not good, and the service is not good. In short, if you don't want to see cockroaches, don't choose this place. I won't come here again.
Original TextTranslated by Google
Response from Property: Dear Duoyou~ Thank you very much for taking the time to comment on Duoer. Duoer will make corrections to your opinions. Duoer feels very sorry. Duoer has attached great importance to your feedback. We are very sorry for the bad experience you have during your trip. We will work harder to do everything well. Thank you for giving us the opportunity to learn and improve. Looking forward to your stay again.
Guest User
Superior Double Room
Stayed in Jan 2024
Family
7 review
5.0/5
Outstanding
Posted on Jan 27, 2024
The hotel is very clean, the bathroom has a clear dry and wet separation area, the service is very good, and the front desk can meet any reasonable requests. The only suggestion is that when going to the toilet at night, can you put a night light mode on the path? The bathroom is fully lit, the light is too bright, and if the light is not turned on, it is ** mode. It would also be okay to put a sensor night light in the bathroom
Original TextTranslated by Google
Response from Property: Wow! You have great taste and foresight! You have made a comprehensive evaluation of Duoer. Your recognition is the best publicity for Duoer! As long as the guests are satisfied, Duoer will be happy to stay~ In addition, Duoer is the first humanistic hotel focusing on reading and photography, allowing you to feel the unique cultural atmosphere. Duoer advocates neighborhood service, allowing you to feel the warmth of home when you are away from home. Duoer will, as always, welcome you again with a sincere smile!
Guest User
Superior Double Room
Stayed in Dec 2023
Family
10 review
5.0/5
Outstanding
Posted on Dec 26, 2023
The location is good, in the city center with a major transportation route, complete supporting facilities, and convenience stores, coffee and snacks are all around. The hotel is very upscale, located in a very new high-end office building. The staff service is also very good, and it is a very satisfactory living experience. I recommend that if you come to Wuhan for a visit, don't miss Yuejiazui Yaduo by the East Lake!
Original TextTranslated by Google
Response from Property: Wow! You have great taste and foresight! You have made a comprehensive evaluation of Duoer. Your recognition is the best publicity for Duoer! As long as the guests are satisfied, Duoer will be happy to stay~ In addition, Duoer is the first humanistic hotel focusing on reading and photography, allowing you to feel the unique cultural atmosphere. Duoer advocates neighborhood service, allowing you to feel the warmth of home when you are away from home. Duoer will, as always, welcome you again with a sincere smile!
Guest User
Superior Double Room
Stayed in Dec 2023
Business travelers
12 review
5.0/5
Outstanding
Posted on Dec 11, 2023
The hotel environment is quite good, the staff is very professional, the check-in and check-out are fast, the location is very convenient for travel, there is also free parking, the room is large and quiet, the facilities are complete, the hygiene is very clean, the bedding is also very exquisite, the service is beyond words. Very satisfied~
Original TextTranslated by Google
Response from Property: Dear Duoyou, hello~ Thank you for staying at Atour Hotel Yuejiazui, East Lake, Wuhan. Enthusiasm, efficiency and considerate service are what we should do. Duoerjia has a quiet and bright lobby, a rich variety of breakfasts, a quiet book bar, and comfortable and clean guest rooms. Duoerjia is also in a good location... No. 1, Huanle Avenue, only 100 meters away from Exit 8 subway station, with an excellent location. Duoer strictly disinfects the rooms during this special period to create a safe and worry-free stay environment. We are committed to providing you with a cordial and thoughtful stay experience. Duoer meets you unexpectedly and blooms more beautifully because of your affirmation. Satisfaction is just the starting point. Surprise and touching are Duoer's pursuit. I look forward to meeting you again!