the Westin Wuhan Wuchang Reviews
the Westin Wuhan Wuchang
No. 96 Linjiang Avenue, Wuhan, ChinaView Hotel Details
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the Westin Wuhan Wuchang Guest Reviews
4.6/5
Very Good
4795 review
Verified reviewsLocation4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All Reviews(4795)
Positive reviews(4610)
Reviews with photos/video(963)
Friendly front desk staff(783)
Fantastic river view(144)
Great location(122)
Tasty food(120)
Perfect for business trips(65)
Luxurious(56)
Great swimming pool(24)
Negative reviews(185)
Fiona
Premium Deluxe Room ,1 King Bed, Non-Smoking
Stayed in mar 2024
Couples
4 review
Amazing
Posted on 6 mar 2024
This is the first time we came to Wuhan and we received great hospitality from this hotel. The hotel is clean with great amenities and I want specially thanks Miyan Dang and Thomas Tang for helping us to order Mei Tuan. We are both foreigner and basically we cannot order any food via the Mei Tuan app. Thanks to both the Westin staffs for helping us to order our dinner and branch and send up to our room. They even let us extend our room until 2pm instead of normal check out time.
Response from Property: Dear Guest, Thank you for choosing The Westin Wuhan Wuchang. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Also At Westin it is our aim to make sure our guests leave feeling better than when they arrived. We will keep developing our services and products, and we look forward to welcoming you back in the near future.
Don
Deluxe Room,1 King Bed,Non-Smoking
Stayed in apr 2024
Business travelers
4 review
Posted on 22 apr 2024
The hotel is nit new but well maintained. Nothing much nearby other than some food outlet and a beautiful river. I can heard birds chirping in the morning even when I’m staying at 17 floor.
Response from Property: Dear Guest,Thank you for choosing to stay at the Westin Wuhan Wuchang and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to make you stay well in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Wuhan.
Guest User
Club Partial River View Twin Room,2 Twin Beds, Non-smoking
Stayed in feb 2024
Family
2 review
Great
Posted on 7 feb 2024
We enjoy our stay at Westin Wuchang. Besides its comfortable beds, we are delighted to Ho ed with the services provided. Special thanks to James Wang and Nikon, two Golden Key members in the hotel. I would recommend The Westin Wuchang strongly
Response from Property: Dear Guest, Thank you for choosing The Westin Wuhan Wuchang. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Also At Westin it is our aim to make sure our guests leave feeling better than when they arrived. We will keep developing our services and products, and we look forward to welcoming you back in the near future.
BFCMaggie
Club River View Room,2 Twin Beds,Non-Smoking
Stayed in nov 2023
Family
1 review
Outstanding
Posted on 13 nov 2023
It was a very nice experience, the room was clean and comfortable, staff was very friendly and helpful ☺️
非常好的酒店，干净舒适，职员热情有礼
Response from Property: Dear guests, hello! Thank you for your recognition and praise of our staff's service. The hotel is adjacent to the Yangtze River, with river views on both sides of the river. It is only 500 meters away from Jiyuqiao Station of Metro Line 2. It is surrounded by Hubu Lane, Yellow Crane Tower and other places of interest. It is the first choice for guests to stay, comfortable The river view rooms are a favorite choice for leisure and business activities. Your satisfaction is our greatest motivation. We will uphold our consistent warm service and look forward to your stay again!
See
Deluxe Room,2 Twin Beds,Non-Smoking
Stayed in set 2023
Couples
1 review
Amazing
Posted on 8 set 2023
Hotel is a little old. Need renovation. Service staff was excellent. Romm air conditioning was not strong. Near subway and transport is convenient.
Response from Property: Dear Guest, Thank you for choosing The Westin Wuhan Wuchang. We appreciate your positive comments very much.We are glad that you are satisfied with our service. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Also At Westin it is our aim to make sure our guests leave feeling better than when they arrived. We will keep developing our services and products, and we look forward to welcoming you back in the near future.
enenzhe
Club River View Room,1 King Bed,Non-Smoking
Stayed in dic 2022
Couples
28 review
Very Good
Posted on 16 gen 2023
Booked a river view executive room but the executive lounge wasn't in operation. In exchange, evening drinks and snacks were served in the lobby cafe. Rather unimpressive.
Response from Property: Dear guests,Thank you for choosing Westin Wuhan, and taking the time to share your stay experience with us! Our Executive Lounge has now resumed happy hour service and we sincerely hope to provide better service for your next stay！
Wing Chi
Executive Deluxe Queen Room
Stayed in gen 2024
Business travelers
25 review
Outstanding
Posted on 23 gen 2024
Suggest to my colleagues
Response from Property: Dear Guest, Thank you for choosing The Westin Wuhan Wuchang.We are glad that you are satisfied with our service. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Also At Westin it is our aim to make sure our guests leave feeling better than when they arrived. We will keep developing our services and products, and we look forward to welcoming you back in the near future.
Anonymous User
Premium Deluxe Room ,1 King Bed, Non-Smoking
Stayed in lug 2022
Friends
1 review
Posted on 21 lug 2022
They said that we drink the water in the Refrigerator, but we didn't, and they said we will give the money back to you, and said you can wait three days and we will give back the money . And then we wait and wait ,about three days the money didn't give back to us , and then I thought that they were to busy, but then I wait about one week and more they didn't give back the money to us, the time that we check out date is 7.13 but now is 7.21 whenever we called them they said wait three days or more but we are been waiting so long that we are not sure that they will give us the money back. So I think that they were so Unreliable tht they didn't do the things and they didn't said that they did it .
Response from Property: Dear guest, we sincerely thank you for your feedback. we are sorry that the relevant departments will take appropriate measures to avoid similar situations due to the inconvenience of the refund process. Thank you again for your support and understanding, we look forward to providing you with a better service experience in the near future.
Michael CHIKWENDU
Club River View Room,1 King Bed,Non-Smoking
Stayed in lug 2022
Solo travelers
1 review
Outstanding
Posted on 29 lug 2022
The view from my room was amazing..the breakfast was excellent…and I had the opportunity to meet this intelligent and smart ladies Joyce and Karyn all thanks to you…you guys made my stay in wuhan memorable
Response from Property: Dear Guest, Thank you for choosing The Westin Wuhan Wuchang. We appreciate your positive comments very much.We are glad that you are satisfied with our service. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Also At Westin it is our aim to make sure our guests leave feeling better than when they arrived. We will keep developing our services and products, and we look forward to welcoming you back in the near future.
Guest User
Club Partial River View King Room, 1 King Bed, Non-smoking
Stayed in nov 2023
Couples
1 review
Outstanding
Posted on 25 nov 2023
Top
Nice service
Response from Property: Dear guests, hello! Thank you very much for staying at The Westin Wuhan. We are glad that you had a pleasant stay at the hotel and hope that the services we provide will make your trip more exciting. Looking forward to your stay again!
Martin Bassie
Deluxe Room,2 Twin Beds,Non-Smoking
Stayed in set 2023
Couples
2 review
Outstanding
Posted on 20 set 2023
The Yina very. Good
Response from Property: Dear Guest, Thank you for choosing The Westin Wuhan Wuchang. We appreciate your positive comments very much.We are glad that you are satisfied with our service. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Also At Westin it is our aim to make sure our guests leave feeling better than when they arrived. We will keep developing our services and products, and we look forward to welcoming you back in the near future.
Senbonsakura
Club River View Room,1 King Bed,Non-Smoking
Stayed in gen 2022
Couples
1 review
Outstanding
Posted on 29 gen 2022
The hotel is located changjiang river side with a beautiful view. Great aesthetic interior and I got some awsome New Year pictures to mark 2022. The staff were very friendly and helpful. There was a large selection of Western and Asian food choices. Overall a great hotel.
Response from Property: Dear Guest, Thank you for choosing The Westin Wuhan Wuchang. We appreciate your positive comments very much.We are glad that you are satisfied with our service. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. At Westin it is our aim to make sure our guests leave feeling better than when they arrived. We will keep developing our services and products, and we look forward to welcoming you back in the near future.Sincerely,The Westin Wuhan Wuchang
Guest User
Deluxe Room,1 King Bed,Non-Smoking
Stayed in feb 2023
Business travelers
5 review
Posted on 10 feb 2023
Very nice reception by Yina!
Luan
Deluxe Room,2 Twin Beds,Non-Smoking
Stayed in dic 2021
Business travelers
22 review
Great
Posted on 22 dic 2021
All good. Only one problem: room extremely hot! Even if it was winter. One cannot sleep with 26degrees in the room! The A/C didn’t make any difference, it just added a bothering noise.
Response from Property: Dear Guest, Thank you for choosing The Westin Wuhan Wuchang. We appreciate your positive comments very much.We are glad that you are satisfied with our service. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Also At Westin it is our aim to make sure our guests leave feeling better than when they arrived. We will keep developing our services and products, and we look forward to welcoming you back in the near future.
Guest User
Deluxe Room,1 King Bed,Non-Smoking
Stayed in feb 2023
Business travelers
1 review
Outstanding
Posted on 4 feb 2023
Very good!! Gary