Citadines Zhuankou Wuhan Reviews
Citadines Zhuankou Wuhan
159 Dongfeng Avenue, Economic and Technology Development Zone, Wuhan, ChinaView Hotel Details
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Citadines Zhuankou Wuhan Guest Reviews
4.8/5
Excellent
156 review
Verified reviewsLocation4.7
Amenities4.7
Service4.8
Cleanliness4.8
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All Reviews(156)
Positive reviews(151)
Reviews with photos/video(17)
Great service(24)
Awesome rooms(20)
Perfect for business trips(8)
Classy environment(7)
Tasty food(7)
Large rooms(6)
Easy to get around(4)
Close to metro(3)
Negative reviews(5)
Wee Chin Tan
Executive Studio Apartment
Stayed in Jan 2024
Business travelers
1 review
Outstanding
Posted on Jan 19, 2024
This is my second time staying at this hotel and both time the stay has exceeded my expectations. The room is big and spacious. The staff are also very friendly and helpful. They have given me a late check out as my flight is in the night. I would definitely recommend anyone to stay here if you visit Wuhan.
Response from Property: Dear resident, thank you for sharing your feedback about your stay experience with us. We hope to be able to welcome you back to Citadines Zhuankou Wuhan or any one of our Ascott International Serviced Residences in near future.
evan
Executive Studio Apartment
Stayed in Jan 2024
Business travelers
2 review
Outstanding
Posted on Jan 13, 2024
Second time staying here and staff were very friendly and helpful as usual! Well kept and service is great! Very happy with my stay! 😊😊😊
Response from Property: Dear resident, thank you for sharing your feedback about your stay experience with us. We hope to be able to welcome you back to Citadines Zhuankou Wuhan or any one of our Ascott International Serviced Residences in near future.
Baruku
Executive Suite - 2-Room
Stayed in Aug 2023
Friends
13 review
Amazing
Posted on Aug 9, 2023
Rooms is clean and tidy . Have two separate bedroom and toilet . Living hall is spacious and a fully equipped kitchen . Able to do cooking . Only setback is that no supermarket nearby. Easy to go to metro line 3 & 6 at Dong Feng motor company station exit A.
Response from Property: Dear resident, thank you for taking the time to share your stay experience at Citadines Zhuankou Wuhan. Your compliments inspire us to continually provide and improve the level of service that residents have come to expect. The Wushang Market& Zhongbai Market are nearby our hotel, about 200 meters by foot. We are sorry for the inconvenience and annoyance this incident caused. We hope to be able to see you next time at Citadines Zhuankou Wuhan. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again at any one of our serviced residences.
Guest User
Executive Studio Apartment
Stayed in Sep 2022
Business travelers
5 review
Outstanding
Posted on Sep 29, 2022
Excellent
Response from Property: Dear resident, thank you for sharing your feedback about your stay experience with us. We hope to be able to welcome you back to Citadines Zhuankou Wuhan or any one of our Ascott International Serviced Residences in near future.
Guest User
Themed Room
Stayed in Jul 2022
Family
1 review
Very Good
Posted on Aug 3, 2022
The hotel is a lot older than it appears in the photos. Everything is a little old and in need of renovation but it is clean and comfortable. The staff are friendly and speak English. The location is OK for the Zhuankou area, but far from the centre of town and tourist areas. Breakfast is not great quality but edible. The swimming pool is big and clean but the spa pool was not open. Overall, the hotel is fine but could do with updating to afford the 500+rmb/night price.
Response from Property: Dear guests, thank you for choosing Wuhan Xinleting Zhuankou Apartment Hotel and giving us a pertinent evaluation! Hygiene and services are just one of our many strengths. We are located in the most prosperous part of the Zhuankou district, as you suggested, we are also gradually upgrading our room facilities. We have always been committed to creating a "home" atmosphere for our guests. We hope you can keep giving us new suggestions and suggestions. We will continue to make progress! Looking forward to meeting you again!
Renlanggege
Executive Studio Apartment
Stayed in Apr 2024
Business travelers
13 review
Amazing
Posted on May 5, 2024
On the day of check-in, I arrived at the hotel on time, but the room I booked was not ready yet, so they upgraded me to a larger suite for free, which is a good review.
The hotel may be a bit old, and the equipment is a bit old.
The breakfast is so-so, nothing special. I have a suggestion, if the wonton is so stingy with meat, it can actually be cancelled. The wonton without any meat is obviously digging a hole for itself🌝
I asked my colleague not to order the wonton, but beef noodles instead. It looks okay based on the photo, but he said it tasted bad after a few bites. 🌝
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Response from Property: Dear guest, thank you for staying at Citadines Zhuankou Wuhan and giving us a comprehensive review! Your affirmation is the greatest motivation for our continuous progress. We will reflect the issues you raised to the relevant departments for timely improvement. Thank you for giving us your comments. I hope that you will still choose Citadines Zhuankou Wuhan when you come to Wuhan next time. We will provide you with better services!
Xuewuhen123
Executive Suite - 2-Room
Stayed in Mar 2024
Family
39 review
Amazing
Posted on Mar 31, 2024
For those who take their children to watch football, it is really the best value for money. Except for the glass in the shower that bumps your head, it needs improvement.
It's very convenient to get there by subway from Hankou Station. It's actually not that far. It takes about 45 minutes point-to-point. See you again if we have the chance.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your affirmation and pointing out our shortcomings. We attach great importance to your valuable opinions and suggestions and strive to find improvement solutions as soon as possible and try our best to create a good living environment for our guests! Thank you again for choosing Citadines Zhuankou Wuhan and wish you a happy life!
Guest User
Executive Studio Apartment
Stayed in Mar 2024
Business travelers
39 review
Outstanding
Posted on Mar 22, 2024
Pretty good. Same as the last experience, the room has been upgraded and the breakfast is very rich. I forgot to take photos, so I just put a few here. . . . . . . . . . . . .
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your support and praise. Our service apartments range from studios, one-bedroom executive suites to two-bedroom executive suites to meet the different needs of long-term business guests and family travelers on vacation! Looking forward to seeing you next time!
kitan1216
Executive Studio Apartment
Stayed in Dec 2023
Business travelers
4 review
Very Good
Posted on Dec 20, 2023
It snowed heavily on the day we went and the water pipe burst, so the water didn't come until 9pm. The hot water was not very hot and I was shivering from the cold after taking a shower the next morning. The air conditioner is above the bed. When I entered the room, I found a lot of black and dirty stuff on the quilt cover. Later, the waiter came and replaced the quilt cover with a new one. The front desk staff was very enthusiastic, kept apologizing, and also gave me calendars and coffee. There are not many varieties of breakfast, but it has everything you need.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Citadines Zhuankou Wuhan, and thank you for taking your precious time to share your stay experience with us. This unexpected incident must have disrupted your journey and made you feel very uneasy. We are very sorry for the trouble this has caused you, and it is a blessing to have your understanding at last. We will definitely strengthen the maintenance of the equipment. We hope that you will still choose Citadines Zhuankou Wuhan next time you come to Jiangcheng Wuhan!
Guest User
Executive Studio Apartment
Stayed in Dec 2023
Business travelers
18 review
Great
Posted on Dec 20, 2023
This is the standard hotel for business trips to Wuhan Development Zone. It is cost-effective.
I hope you will continue to provide better service in the future.
Original TextTranslated by Google
Response from Property: Thank you for your continued support. Thank you for staying at Citadines serviced apartments. We also appreciate your accurate review of our hotel. Regarding the service you have pointed out, this is a very important part of our work. Please feel free to contact us at any time. We take it very seriously and will improve in our future work. Thank you again for your trust in us!
Guest User
Studio Premier Twin
Stayed in Sep 2023
Business travelers
13 review
Outstanding
Posted on Oct 2, 2023
The room is nice. I stayed there for 4 days and it felt good. It was quiet. There is a small supermarket downstairs. I would like to suggest that you can get two pillows.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Citadines Zhuankou Wuhan and giving us a high evaluation! We are very happy that you have such a pleasant stay. We attach great importance to your valuable suggestions and will promptly reflect them to the relevant departments. Thank you again for your trust! I wish you a happy life!
waitusay
Deluxe Executive Studio Apartment (Double bed)
Stayed in Jul 2023
Family
54 review
Outstanding
Posted on Jul 27, 2023
A great hotel, spacious, comfortable and quiet, with upgraded suites. Parking is easy and the swimming pool is clean. There is Cai Linji Hot Dry Noodles across the road. It was a very satisfying night when passing by Wuhan.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your strong support! Citadines Zhuankou Wuhan has always been committed to creating a "home" atmosphere for guests. We are encouraged by your comments and we will continue to make progress! Looking forward to seeing you again!
zhuhaosen
Executive Studio Apartment
Stayed in Dec 2023
Business travelers
3 review
Outstanding
Posted on Dec 16, 2023
Very good, I often stay in the hotel, but I come less recently. I will come more often in the future. It would be better if the website clearly stated the difference between rooms and buildings. I have to contact the front desk every time to confirm the room reservation method and type of the building where the front desk is located. It is a bit troublesome. I hope it will be improved.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at Citadines Zhuankou Wuhan and leaving your comments! We will report your questions to the relevant departments as soon as possible and make timely improvements. Thank you for giving us your comments. We hope that you will still choose Citadines Zhuankou Wuhan when you come to Wuhan next time. We will provide you with better services!
Guest User
Deluxe Executive Studio Apartment (Double bed)
Stayed in Dec 2023
Business travelers
3 review
Outstanding
Posted on Dec 9, 2023
Very good, the coffee is also delicious
Hygiene: quite clean
Environment: very clean
Service: basically responsive
Facilities: very complete but I didn't have time to experience it😄
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at Citadines Zhuankou Wuhan and leaving your comments in time! Your positive comments are very encouraging to us, and your affirmation is the driving force for our continuous progress! I hope that you will choose Citadines Zhuankou Wuhan again for your next trip to Jiangcheng!
Anonymous User
Executive Studio Apartment
Stayed in Dec 2023
Business travelers
1 review
Outstanding
Posted on Dec 6, 2023
Very good. It is a paradise in this area. The interior of the apartment is comparable to that of a Japanese hotel. It is comfortable and down-to-earth. The hardware is a bit old, but the service and maintenance are very good. I like it very much. I will stay here again next time I do business nearby
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Citadines Zhuankou Wuhan and giving us a high evaluation! We are very happy that you have such a pleasant stay. In the future, we will continue to work hard to improve the quality of service and hardware level. Thank you again for your trust! I wish you a happy life!