Licheng Hotel Yi (Wuhan Chuhe Han Street Yuejiazui Subway Station) Guest Reviews
4.7/5
Outstanding
3536 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(3536)
Positive reviews(3480)
Reviews with photos/video(518)
Easy to get around(495)
Classy environment(341)
Friendly front desk staff(293)
Awesome amenities(286)
Close to metro(274)
Delicious breakfast(220)
Large rooms(151)
Secluded lake view(24)
Negative reviews(53)
fowler
Yijing Double Bed Room
Stayed in Mar 2024
Couples
19 review
4.7/5
Amazing
Posted on Mar 29, 2024
Hotel front desk is friendly and helpful. However, the hotel room has a few problems. Some days there's no hot water in the bathroom. The room's windows are also not well insulated. When the rain gets heavy the sound of the pouring rains keep you awake.
Response from Property: Dear guest: Hello! Sincerely thank you for choosing to stay at Licheng Hotel. Your arrival is the luck of Cheng Dongshi. Cheng Dongshi is deeply sorry for not being able to get a 5-point praise from you. We hope that Licheng is not just a hotel, but a place for every traveler. All partners of Licheng Hotel are looking forward to your return home! Cheng Dongshi also hopes to get your full five-star rating next time! I wish you a happy life and all the best!
Guest User
Sky Mirror Double Bed Room
Stayed in Jul 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Jul 20, 2024
Good good
Anonymous User
Sky Mirror Yunding Double Bed Room
Stayed in Nov 2022
Solo travelers
27 review
4.0/5
Very Good
Posted on Dec 23, 2022
The view of the room was amazing.
Guest User
Elegant Tranquility Cloud Berth Double Bed Room
Stayed in Jan 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Feb 4, 2023
very good
HSIAO TIAN
Elegant Quietness Double Bed Room
Stayed in May 2022
Business travelers
404 review
5.0/5
Outstanding
Posted on May 20, 2022
Nice environment
Response from Property: Ten miles of spring breeze is not as good as your kind words. When we first met you, it was like an old friend returning home. Thousands of words can be condensed into one sentence, thank you for choosing Licheng in Mangmang Hotel. Xiaochengzi’s home has a quiet and bright hall, a variety of breakfasts, a quiet book bar, and clean and comfortable air conditioning. The location of Xiaochengzi’s home is also very good... Xiaochengzi looks forward to meeting you again.
Guest User
Sky Mirror Yunding Double Bed Room
Stayed in May 2024
Business travelers
11 review
5.0/5
Outstanding
Posted on May 15, 2024
The hotel service is very thoughtful, the breakfast is delicious, the location is very good, there are Line 4 and Line 8 at the door, and it is also close to the shopping center. I will stay here next time and it is worth recommending to friends
Original TextTranslated by Google
Response from Property: [Only 15 minutes away from East Lake, Museum, and Art Gallery] Dear guests: Hello! Thank you for your recognition of us. As hoteliers, we strive to provide the most considerate and meticulous service to every guest and bring a super value experience to every guest. Licheng Hotel is a young and vibrant hotel that shows its unique charm to guests with its simple style and warm and considerate service. Your encouragement is the greatest support and encouragement to the hotel. We will serve every family member with our heart and look forward to meeting you next time. I wish you a happy life and all the best!
Guest User
Sky Family Room - Lake-View (2 beds)
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 14, 2024
The hotel is very close to the subway, which is convenient for travel. The room is clean and tidy as a whole, with a wide view. The front desk service is relatively warm and helps to solve guests' questions. It is my first time in Wuhan and I have a good overall feeling.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! We are glad that you choose to stay at Licheng Hotel. We are very happy to see your comments! The hotel is located in a bustling area, with the bustle and convenience of the city. The hotel's buffet breakfast is rich and delicious. It is our great happiness to let you have a good experience. Home is a safe haven, a warm nest, and a corner that warms the body and mind. Home is where there is love. The hotel has always hoped to use its caring and warm heart to become the home away from home in your heart, and look forward to your next return home!
Guest User
Elegant Quietness Twin Room
Stayed in Apr 2024
Family
4 review
5.0/5
Outstanding
Posted on Apr 6, 2024
It is near the Provincial Museum, which is very convenient for traveling with children. It is two subway stops to Chuhe Hanjie Street and a ten-minute taxi ride to the museum. The hotel's neo-Chinese style decoration style looks very comfortable. The room is relatively large, and the bathroom has three functional partitions. The lighting control is one-touch, which is very convenient and worth recommending!
Original TextTranslated by Google
Response from Property: Thank you for your heartwarming review. We are serious about satisfying you. We are also grateful for your company and support along the way. We hope that you can regard Licheng as your second home when you are away from home in the future, because in Licheng you can experience the warmth, kindness and comfort of home. All your praise is the driving force for the progress of Cheng Dongshi. We will also unswervingly provide more attentive and considerate service to let more families know about us. Cheng Dongshi looks forward to your visit and experience again!
Guest User
Elegant Quietness Double Bed Room
Stayed in Mar 2024
Family
1 review
3.3/5
Posted on Apr 16, 2024
1. Because of the air conditioning problem, it took from the afternoon to the evening to solve it. The first time I felt that there was a problem with the air conditioning in the room and it was not cooling, I contacted the front desk. The front desk responded that it was because it was not time yet, because the hotel air conditioning was central air conditioning. Later, I found that the air conditioning did not blow air, and the room was stuffy because it was not by the window. Because my family was pregnant, I felt uncomfortable. After communicating with the front desk, the waiter brought a small fan to improve it. But the wind of the small fan was not strong, and it was very uncomfortable at night. My family asked the front desk to change the room. The front desk arranged personnel. After communicating with the engineering department on the phone, it was finally adjusted in the cabinet above the hanger before it blew air.
2. Because I stayed for 2 nights, I found that the bed sheets were not tidied when I came back on the second day. It would be a bit disappointing that the hotel that costs nearly 600 a night did not tidy up the sheets.
3. There are no related features in other services. I think the Four Seasons and Orange Hotel are more standardized and comfortable.
4. The only advantage is that the hotel is right outside the subway entrance, which is very convenient for traveling. There is nothing else.
Original TextTranslated by Google
Response from Property: Thank you very much for your feedback. We value your opinions very much. We are very sorry that the sheets on your bed in the hotel are not arranged. We will strengthen the cleanliness and arrangement of the sheets to ensure the guests' accommodation experience.
1. Regarding the air conditioning problem, we attach great importance to your opinions and have contacted the engineering department to adjust the air conditioning. At the same time, we will also strengthen the management and maintenance of the air conditioning to ensure the cooling effect and stability of the air conditioning.
2. Regarding the air outlet problem in the room, we have contacted the waiter and finally found a solution after communicating with the engineering department by phone. We attach great importance to your opinions and will strengthen the training and management of waiters and employees to ensure the guests' accommodation experience.
3. Regarding the hotel, the subway entrance is just outside the hotel, which is a major advantage of the hotel and convenient for guests to travel. We will also strengthen the management and coordination of the surrounding environment of the hotel to ensure the guests' accommodation experience and travel convenience.
4. We will take your opinions seriously and continuously improve and enhance our service quality so that you can feel our enthusiasm and professionalism again. If you have other questions or suggestions, please feel free to contact us.
Guest User
Elegant Tranquility Cloud Berth Double Bed Room
Stayed in Mar 2024
Couples
16 review
4.0/5
Very Good
Posted on Apr 7, 2024
The hotel is in a good location, with the subway right outside the door, and the transportation is extremely convenient. The breakfast has hot dry noodles, which is delicious. The hardware facilities need to be improved. The room control panel is flexible, please see the photos for details. The hot and cold air conditioners cannot be used normally, and manual operation is required at the front desk. I made several calls a day for this, and I am very sorry for the front desk staff.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your review. We attach great importance to your opinions and have taken immediate action to solve the hardware problem you reported. We have contacted the maintenance personnel to check and repair the control panel to ensure that the accommodation experience of future guests will be better guaranteed. At the same time, we are also very sorry that you are troubled by the hardware problem. We will continue to work hard to improve the hotel's hardware facilities and improve the service level to make your accommodation experience more comfortable and satisfactory. Thank you again for your feedback!
Aimeishideyu677
Elegant Serenity Twin Room
Stayed in Mar 2024
Family
28 review
5.0/5
Outstanding
Posted on Apr 3, 2024
The room was very satisfactory, the bedding was good, and the hygiene was good. We lived on the ground floor and requested sunlight and quietness. The window was arranged to face the community garden, which was quiet. There are two points that need praise: 1 In fact, we booked without breakfast. When we went to check in in the afternoon, we waited a little because there were tourists from Hong Kong checking in before us. When it was our turn to check in, the front desk saw that we did not order breakfast and took the initiative to send breakfast to everyone. 2 We stayed for consecutive nights, and did not specifically ask to clean the room before leaving the next day. When we went back, we found that the room was cleaned, especially the toilet and shower room, which were clean and comfortable. The toilet was equipped with a disposable toilet seat. The quality of the breakfast provided was also good😊
Original TextTranslated by Google
Response from Property: "Close to Hubei Provincial Museum, See the Relics of Jingchu" During the perfect journey, there is always unexpected warmth and touching moments. We are happy to provide warm and thoughtful service to every guest. Your satisfaction is the biggest driving force for us to move forward, and it is worth it to do more. We believe that guests are family members, so that every trip you take feels like returning home. The care, consideration, care and warmth for family members are the most sincere gifts from every little orange to their loved ones. Licheng is a humanistic hotel with the theme of reading and humanistic photography. You should feel the cultural and artistic atmosphere different from other hotels. I hope to meet you again.
Kuailedexiaolanyang
Elegant Serenity Twin Room
Stayed in Mar 2024
Family
4 review
4.7/5
Amazing
Posted on Apr 4, 2024
The hotel is in a very convenient location, with Yuejiazui subway station just outside. There are also some snacks in the subway. The room is quite large and clean. 4 bottles of water and 2 bottles of soft drinks are provided every day. It is very good that you don't need to buy water when you go out to play. The breakfast is OK and clean, but the variety is a little limited. The only two disadvantages are that the street noise is a bit loud and the water from the shower head is not very strong. Basically satisfied.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Sincerely thank you for choosing to stay at Licheng Hotel. Your arrival is the luck of Cheng Dongshi. Cheng Dongshi is deeply sorry for not being able to get a 5-point praise from you. We hope that Licheng is not just a hotel, but a place for every traveler. All partners of Licheng Hotel are looking forward to your return home! Cheng Dongshi also hopes to get your full five-star rating next time! I wish you a happy life and all the best!
Guest User
Sky Mirror Yunding Double Bed Room
Stayed in Mar 2024
Travel with friends
9 review
5.0/5
Outstanding
Posted on Mar 27, 2024
The hotel is located on the 42nd and 44th floors. The view is very good, the space is large, and the service is considerate. It is my first time staying in a hotel in China and there is a considerate storage box for the garbage after eating, just to prevent our guests from being in the hotel. The taste of the food when dining in will affect the mood of the guests, which is really worthy of praise! Moreover, the transportation of the hotel is really convenient. I will choose this hotel again next time I come to Wuhan!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for choosing the Yuejiazui branch of Licheng Hotel. We are committed to creating a comfortable living space that combines the sense of culture, intelligent technology and service experience. Our rooms use an intelligent operating system. The mobile phone controls the door lock, lighting and air conditioning of the room. The room also has artificial intelligence Xiaodu, which you can control by voice. It will become your life helper. The mattress in our room uses an imported zero-pressure mattress. It is based on ergonomics and can disperse body pressure, making people feel comfortable and relaxed, thereby improving sleep quality. I am very happy to bring you a satisfactory stay experience. "Chen Dongshi" sincerely invites you to stay next time. I wish you a happy life and all the best!
Benzamen_
Elegant Tranquility Cloud Berth Double Bed Room
Stayed in Mar 2024
Travel with friends
6 review
2.0/5
Posted on Mar 26, 2024
This is the first time I've written a bad review in so many years. I came to Wuhan for three days, and the overall experience was pretty good, except for the last night, which was a very bad experience. I came with a friend. After checking in, I went to my friend's room first. As soon as I entered the door, I found that the light control on the wall was just a decoration! The toilet light couldn't be turned on or off, and the mirror light and mirror heating were also ineffective. I called the front desk and asked the master to come up, but it didn't work. Finally, I changed the room.
The most annoying thing is that there was a thunderstorm in Wuhan that night. I came back after getting wet in the rain outside at more than eleven o'clock. I wanted to take a hot shower quickly, and I took off my clothes, but there was no hot water! I called the front desk immediately, and the front desk seemed to have not received the notice. I hesitated and said that they were repairing it and asked me to wait for 40 minutes. OK, I will wait. Later, I called the second time and said that it would take another half an hour, so I continued to wait. The third time, they told me to go to the sixth floor to take a shower? ! The sixth floor is not a guest room, but a place for hotel staff to take a shower. Let the security guard open the door for me. I was really furious at the time. I spent 600 yuan to stay in your hotel, and you asked me to go to the hotel staff's place to take a shower? Fortunately, I am a boy. If I were a girl, how would I ensure safety, hygiene, and privacy when taking a shower in a strange place? The hotel must pay attention to this issue. There was still no water after 12 o'clock that night, so I had to take a shower the next morning. This is also the first time I have stayed in a hotel that has no hot water because of rainy days. Is your pricing justified? In addition, what is the liquid on the stool in front of your bed? How can I sit at ease?
This stay experience is really bad. What makes me most angry is that your hotel has not apologized or compensated since then. In short, this experience is very bad and has affected my mood for the entire trip to Wuhan.
Original TextTranslated by Google
Response from Property: We are very sorry for your comments. We will take your questions seriously and take appropriate measures to solve them. Regarding the lighting control problems and the lack of hot water you mentioned, we have contacted the technical department to upgrade to ensure that the facilities and services in the guest rooms can meet your requirements. At the same time, we also attach great importance to safety issues and privacy protection, and will strengthen the management and maintenance of guest room facilities to ensure that the guests' accommodation experience is guaranteed to the greatest extent. Regarding the liquid problem of the bedside stool, we will inspect the product to ensure that the material of the bedside stool in all guest rooms meets the hygiene standards and improve it in subsequent improvements. Thank you again for your feedback and attention. We will do our best to provide you with a quality accommodation experience.
Guest User
Sky Family Room - Lake-View (2 beds)
Stayed in Mar 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Apr 5, 2024
How to describe it
It's great value for money hahaha
The service is very good, the facilities are very new, and the eye mask and ear plugs are really good
And how to describe the whole process is just that I feel comfortable. No one said anything special for us, but it feels like everything we need is there
The transportation is also very convenient
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your recognition of us. As a hotelier, we strive to provide the most considerate and meticulous service to each guest and bring a super value experience to each guest. Licheng Hotel is a young and vibrant hotel. It shows the unique charm of the hotel to guests with a simple style and warm and considerate service. Your encouragement is the greatest support and encouragement to the hotel. We will serve every family member attentively and look forward to meeting you next time. I wish you a happy life and all the best!