ATOUR HOTEL

ATOUR HOTEL Reviews

ATOUR HOTEL

Front Desk, 41st Floor, China Minsheng Bank Building, No. 396 Xinhua Road, Jianghan District, Wuhan, Hubei, ChinaView Hotel Details
ATOUR HOTEL
ATOUR HOTELATOUR HOTELATOUR HOTEL
Check available rooms for your travel dates
We Price Match
1 night

ATOUR HOTEL Guest Reviews

4.8/5
Excellent
1653 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
Filter by:
Sort by:
All reviews(1653)
Positive reviews(1630)
Reviews with photos/video(325)
Friendly front desk staff(157)
Delicious breakfast(154)
Easy to get around(105)
Large rooms(69)
Loved the night views(62)
Close to metro(32)
Good Internet(26)
Clean bathrooms(15)
Negative reviews(23)
Guest User
Superior Double Room
Stayed in May 2024
Family
2 review
5.0/5
Outstanding
Posted on May 27, 2024
The hotel is located nearby the food street, got a lot of delicious street food and decent local restaurants, the hawkers will love this place; it’s near MRT station and Hankou train stations, it’s conveniently located. And the staff are very friendly, the self laundry service also interesting
Response from Property: 【 Nearby Wansongyuan Snack Street】 Your satisfaction is our unremitting pursuit! Atour has always advocated neighborhood service, hoping that guests can feel the warmth of "home" when they come to the hotel. Duoer is located in the center of the city, very close to Wansongyuan Food Street and other commercial areas~ The spare parts of the guest rooms are based on your comfort first! All Duoer is also making unremitting efforts to make you feel satisfied and surprised, in your company, Duoer will grow better and better, if you like Duoer, come often, Duoer is waiting for you here!
Anonymous User
Jimu Twin Room
Stayed in Oct 2023
Solo travelers
23 review
5.0/5
Outstanding
Posted on Oct 21, 2023
I would say it’s a Perfect hotel! Located at the 66th floor. Room was very spacious and clean. Receptionist and cleaners were really friendly and helpful. Breakfast got a wide range of food options and tasted good. Would definitely comeback in the future. Recommend.
Response from Property: Hello! Thank you for coming, and also sincerely thank you for your love and recognition of us. We are very touched that you remember the good time here. It is our unshirkable responsibility to provide guests with a wonderful stay experience. We can get your praise. We are deeply honored. At the same time, we are more motivated to move forward and hope to have more opportunities to serve you~ We will continue to work hard to provide guests with more complete and more humanized services. We hope to continue to provide you with a warm and comfortable stay!
Guest User
Jimu City-View Family Room
Stayed in Apr 2024
Family
3 review
4.7/5
Amazing
Posted on Apr 13, 2024
We had a good stay. The laundry service is very good. Breakfast is delicious. We would like to come back.
Response from Property: Dear guest, thank you very much for taking the time to evaluate our hotel. We are very proud to see that you are so satisfied with our laundry service and breakfast. We have been committed to providing the best service and experience for our guests, and your recognition is our greatest motivation. We look forward to your next visit and wish you a happy life!
Sherika
Superior Double Room
Stayed in Jun 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jun 4, 2024
Excellent Service. The room was very clean. Staff was very friendly and helpful.
Response from Property: [Perfect, almost demanding to provide high-quality products and services one by one] Seeing your recognition of Duoer, the excitement is overflowing in words, high mountains and flowing water, and bosom friends are hard to find! We use the best and most real things in your use feeling. It is warm and pressure-free, but it is really not flashy. Your feeling is an affirmation of us! We will continue to work hard!
Guest User
Panorama Suite
Stayed in Dec 2023
Family
1 review
5.0/5
Outstanding
Posted on Dec 21, 2023
This Atour hotel is THE BEST! Fantastic staff, beautiful view, excellent location! Jiang Li and the team were so helpful and perfect! We even left another property to come back…Than you again!
Response from Property: I'm so happy, saw a perfect review again. Excited, Duo'er will continue to work hard and fulfill her mission. Once you meet Atour, Atour will be with you for life. Atour also welcome you to come back and visit us frequently~~
Thomas Berlin
Superior Double Room
Stayed in Apr 2023
Solo travelers
20 review
5.0/5
Outstanding
Posted on Apr 18, 2023
Fantastic hotel with incredible views . Wonderful breakfast, very comfortable bed. Friendly and professional staff. Convenient location. Take a river view room to enjoy incredible views at night! Free ice cream!!!
6/19
Response from Property: Dear Duoyou, wherever you go, as long as you have a home with Yaduo, you can feel the warmth. "The first acquaintance with you is like the return of an old friend." Serve every customer attentively, our [100 percent tea], [free ground parking] [gym] [free laundry] many service experiences are waiting for you to experience! We will continue to work hard to improve our services, and we will try our best to do our services.
Guest User
Guestroom (Queen Bed)
Stayed in May 2023
Couples
9 review
4.7/5
Amazing
Posted on May 3, 2023
Nice view from the rooms. Good cheap Chinese breakfast. Only our shower hasn’t been 100 % clean. But it wasn’t a big problem. Would recommend it and go there again.
Response from Property: Hello! Thank you for your visit, and also sincerely thank you for your love and recognition of us. We are very touched that you remember the good time here. It is our unshirkable responsibility to provide guests with a wonderful stay experience. We can get your praise. We are deeply honored and at the same time we are more motivated to move forward and hope to have more opportunities to serve you.
Guest User
Superior Double Room
Stayed in Oct 2023
Solo travelers
30 review
5.0/5
Outstanding
Posted on Oct 26, 2023
Hotel location is very convenient, few minutes away from the underground, there are any restaurants just across the street getting around is very easy! Room is very clean and tidy, bed is comfortable.
Response from Property: Hello! Thank you for coming and welcome home! At the same time also sincerely thank you for our love and recognition, you remember the good time here let us feel very moved, let the guests enjoy a good stay experience is our boundlessresponsibility, can get your praise we are deeply honored, at the same time we are more motivated to continue to move forward, hope to have more opportunities to serve you ~ We will continue to work hard, Strive to provide guests with more perfect, more humane service. We hope to provide you with a warm and comfortable environment as always!
Guest User
Superior Double Room
Stayed in Oct 2023
Family
1 review
5.0/5
Outstanding
Posted on Oct 25, 2023
It is a very good experience to stay in this hotel. My family didn't come back Wuhan for many years, we requested a high floor room with good city view to be able to see great changes in Wuhan city in last many years. I like the wireless charger for handphone in the room, it provides great convenience for people coming from other countries without power adaptor. The reception staffs are also very helpful. I strongly recommend this hotel , it is located at central area of Wuhan city, very close to MRT station, a very famous food street for local people is also just downstairs about 200m distance. you will not regret to stay in this hotel!
Response from Property: Hello! Thank you for coming and welcome home! At the same time also sincerely thank you for our love and recognition, you remember the good time here let us feel very moved, let the guests enjoy a good stay experience is our boundlessresponsibility, can get your praise we are deeply honored, at the same time we are more motivated to continue to move forward, hope to have more opportunities to serve you ~ We will continue to work hard, Strive to provide guests with more perfect, more humane service. We hope to provide you with a warm and comfortable environment as always!
Anonymous User
Superior Double Room
Stayed in Jan 2023
Solo travelers
8 review
4.0/5
Very Good
Posted on Jan 15, 2023
The Hotel is clean, and staff nice and available to support. The breakfast can be implemented to be more western style. The room accommodation was excellent
Response from Property: Enough for you to have a good experience, Duoduo is very happy, thank you very much for your recognition of us, Duoduo will continue to work hard, "meticulous surprise" has always been the standard of Yaduo service, so that you have the most warm and comfortable stay experience, which is also the direction of Huaer's efforts! Thank you again for your trust, affirmation and support. The hotel will live up to this heavy trust and will set higher standards for itself to provide higher quality service for every guest staying in Yaduo.
Ebrima Roland
Superior Double Room
Stayed in Aug 2023
Solo travelers
16 review
5.0/5
Outstanding
Posted on Oct 17, 2023
Very clean, great manager
Roberto Dam
Superior Double Room
Stayed in Jan 2022
Solo travelers
2 review
4.0/5
Very Good
Posted on Feb 8, 2022
Position is excellent, building and view are great (was on 64th floor), the staff was very helpful and professional, although the hotel is seriously understaffed. There was no buffet for breakfast. Just very poor cold packaged breakfast, like in quarantine hotels, simply awful. I was looking forward for a decent buffet and seriously considered changing the hotel, I remained only because I had unfortunately paid in advance.
Response from Property: Dear customers, thank you for your affirmation of our service and your understanding of us! We didn't provide buffet during the Spring Festival. I'm very sorry! We will improve the quality of breakfast as soon as possible and look forward to your coming again.
Anonymous User
Jimu City-View Family Room
Stayed in Oct 2024
Family
6 review
5.0/5
Outstanding
Posted on Oct 5, 2024
I traveled with my family during the National Day holiday and upgraded to a river view room. The environment outside the window is very beautiful, the location is excellent, opposite the food street, and the hotel's breakfast is also very rich. On the day of check-out, due to the train ticket departure time, the front desk lady also gave us a free 2-hour extension, which was really satisfactory.
Original TextTranslated by Google
Response from Property: 【24-hour free self-service laundry room】Thank you very much for your affirmation of Duoer's service. We will continue to work hard to live up to your praise. Thank you for your support of Atour. You can enjoy the national Atour free late check-out rights if you apply for Atour Hotel Gold Card Membership. Thank you again for your support of the hotel. Duoer looks forward to visiting again and wish you a pleasant journey! So happy! Thank you very much for your recognition. Atour Hotel is located in the business district, surrounded by shopping malls, and it is extremely convenient to eat, drink and have fun. Your satisfaction is Duoer's unremitting pursuit. I hope to provide a comfortable living environment for every traveler on the way. If you like Duoer, come often! ! !
Guest User
Jimu Twin Room
Stayed in Oct 2024
Family
10 review
5.0/5
Outstanding
Posted on Oct 3, 2024
The pillows are very comfortable. The room is clean. The bathroom layout is reasonable. The toilet and sink are separated, which is more convenient. The service attitude is very good. I was given a lot of food and water when I left. Fruits were sent when I came. In short, it is recommended, smart and clean! I slept well at night 😀 The laundry room is also convenient
Original TextTranslated by Google
Response from Property: [Super high-altitude view 63-66 floors] Thank you for your love, we will work harder, thank you for your praise, Atour Hotel is committed to creating an accommodation brand and forming a lifestyle: to enable our guests to provide a comfortable accommodation environment and a comfortable and relaxing living space through our good facilities, our high-quality services, our books, music, and humanistic photos during a tense and tiring journey, where they can rest, recharge, relax their minds, and resonate with the perception of life! Every Atour person's service is heartfelt, and we look forward to meeting you next time.
Anonymous User
Jimu City-View Double Bed Room
Stayed in Oct 2024
Family
3 review
3.5/5
Posted on Oct 3, 2024
Good location, convenient to everything. Good breakfast, very rich; simple supper at night, porridge, small steamed buns, custard buns. Nice view, you can see the light show, the floor is quite good, we live on the 65th floor. The gym has no glass, very small, need to be improved.
Original TextTranslated by Google
6/7
Response from Property: [Near Wansongyuan Snack Street] Dear friends of Atour, hello, your satisfaction is our unremitting pursuit! Atour has always advocated neighborhood service, hoping that guests can feel the warmth of "home" when they come to the hotel. Thank you very much for your recognition of our hotel. This is the direction we have been working hard for. If you give us comments and suggestions, we will definitely make rectifications based on your feedback. Atour is also constantly reflecting on its shortcomings. Atour will continue to work hard to improve and look forward to your stay again~~~~