NOVOTEL WUXI

NOVOTEL WUXI Reviews

NOVOTEL WUXI

No. 7, Jincheng East Road, Jiangxi Street, Xinwu District, Wuxi, Jiangsu, ChinaView Hotel Details
NOVOTEL WUXI
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NOVOTEL WUXI Guest Reviews

4.8/5
Excellent
1559 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.9
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All reviews(1559)
Positive reviews(1552)
Reviews with photos/video(382)
Delicious breakfast(209)
Friendly front desk staff(200)
Large rooms(193)
Perfect for business trips(60)
Close to metro(43)
Tasty coffee(19)
Easy to call taxis(13)
Nice bathtub(9)
Negative reviews(7)
Anonymous User
Standard Queen Room
Stayed in Nov 2024
Business travelers
8 review
4.5/5
Great
Posted on Dec 11, 2024
Good room and nice breakfast. But it was quite cold in room, after all night of AC working temperature only rose from 17 to 20 degrees.
Response from Property: Dear guest, thank you for staying at the hotel and sharing with us. We are glad that every aspect of the hotel has been recognized by you. Through your meticulous description, we can feel the joy that this journey brings to you. This has always been the pursuit of our service staff, and it is also the driving force for us to continue to work hard and struggle. Unfortunately, we did not receive your full five-point rating this time, which shows that there are still some areas that we need to improve and strengthen. In the future, we will continue to provide comprehensive and detailed services, wholeheartedly focusing on the customer. I believe that through our efforts in the near future, we can bring you a different feeling and experience again. Looking forward to your visit again!
g_race
Standard 2-bed Room
Stayed in Sep 2024
Family
37 review
4.7/5
Amazing
Posted on Nov 2, 2024
Enjoyed our stay here! Walkable distance from metro station. Some nice food downstairs (especially the xlb store). Hotel checked us in when we reached early. Service from the ladies at the reception was very good, fast delivery when requested for items to room as well. Free washing machine and dryers provided. When there was a queue for it, hotel sent a staff to help with the washing and drying. Very very good service! One thing that can be improved is the air conditioning. Booked 2 rooms, aircon in 1 room was faulty and checked room the 2nd night but that room had cigarette smell (inconsiderate guest). Reception applologied and sent us back with gift. Would definitely consider staying again when I'm back here!
Response from Property: Dear guest, thank you for staying at the hotel and sharing with us. We are pleased that every aspect of the hotel has been recognized by you. Through your meticulous description, we can feel the joy that this journey brought you. This is what our service personnel have been pursuing, and it is also the driving force for us to continue to work hard and struggle. Unfortunately, we did not receive your full five points this time, which shows that we still have some areas to improve and strengthen. In the future, we will continue to provide comprehensive detail services with a wholehearted focus on the customer. I believe that through our efforts in the near future, we can once again give you a different feeling and experience. Looking forward to your coming again!
Guest User
Guset Superior Twin Room
Stayed in Aug 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Sep 23, 2024
I really loved the hotel. Everything from the helpful and friendly front desk staff to the room were perfect. Breakfast is reach and there weren’t many people so I could enjoy the meal in calm atmosphere. The smell in the lobby is the other thing, so nice, smells like a real vacation :) they even gave me a gift upon check-in. Good location: not far from the train station, not far from the pedestrian street. I would totally recommend it to my friends to stay. They even called me to notice about the breakfast busy hours and recommended me better time to come for breakfast. That’s was really nice.
Response from Property: Dear guest, thank you very much for choosing to stay at the Novotel Wuxi and leaving a review of your stay. Our hotel has a superior geographical location, large room area, and complete facilities, which is very suitable for business guests to travel, as well as for families and friends to travel and check-in. There are also self-made travel check-in guides at the front desk that can add color to your travel. Whether in terms of hardware or price, it is your cost-effective choice compared to hotels of the same level in the surrounding area. Thank you again for your valuable feedback and we look forward to your visit again. Thank you!
Anonymous User
Standard Queen Room
Stayed in Dec 2024
Solo travelers
9 review
4.0/5
Very Good
Posted on Jan 20, 2025
It was a pretty good hotel but there's some problems with the room like the small mirror look almost broken, the shower drainage wasn't that good almost clogged, there's one time where the house keeper didn't give me water in the room so I have to down and ask for water, the location also wasn't the best but not bad it's kinda near to the station also super near to the airport or Wuxi main station only take 40min of train to go to the airport and like 10min to the main station
Response from Property: 尊敬的客人,感謝您入住酒店並與我們分享。我們很高興酒店的方方面面都得到了您的認可。通過您細緻入微的描述,我們可以感受到這段旅程帶給您的快樂。這是我們的服務人員一直以來的追求,也是我們繼續努力和奮鬥的動力。實在抱歉這邊因房間設施問題給您帶來不好的入住體驗,這邊的話我們現在也開始逐個排查,未來,我們將繼續提供全面的細節服務,全心全意地以客户為中心。我相信,通過我們在不久的將來的努力,我們可以再次給您帶來不一樣的感受和體驗。期待你的再次到來!
lilsheep
Superior Queen Room
Stayed in Jun 2024
Business travelers
37 review
4.7/5
Amazing
Posted on Jul 22, 2024
Nice hotel. Newly opened. Shared building with another local hotel, so both addresses can be used when booking taxi. Very responsible and friendly staff. Lent me an umbrella when it was raining heavily and made me feel warm inside. Will stay again
Response from Property: Thank you! Thank you. Thank you. Say important things three times! Your satisfaction is our greatest pursuit, thank you very much for your support and trust. Look forward to your visit again, I wish you a happy life!
Captain John Lai
Standard 2-bed Room
Stayed in Oct 2024
Couples
3 review
4.7/5
Amazing
Posted on Nov 3, 2024
Very friendly and helpful staff. Rooms are big and clean n nice.Short walk to (6 mins) to Line 3. Very convenient. Lots of supermarket n food nearby . Highly recommended.👍
Response from Property: Dear guest, thank you for staying at the hotel and sharing with us. We are pleased that every aspect of the hotel has been recognized by you. Through your meticulous description, we can feel the joy that this journey brought you. This is what our service personnel have been pursuing, and it is also the driving force for us to continue to work hard and struggle. Unfortunately, we did not receive your full five points this time, which shows that we still have some areas to improve and strengthen. In the future, we will continue to provide comprehensive detail services with a wholehearted focus on the customer. I believe that through our efforts in the near future, we can once again give you a different feeling and experience. Looking forward to your coming again!
Guest User
Standard 2-bed Room
Stayed in Jul 2024
Solo travelers
3 review
4.5/5
Great
Posted on Sep 5, 2024
Great service from the front desk and the cleaning team! I appreciate that the front desk lady hailed a taxi for me as I did not have a Chinese cell phone.
Response from Property: Dear guest, thank you for staying at the hotel and sharing with us. We are pleased that every aspect of the hotel has been recognized by you. Through your detailed description, we can feel the joy that this journey brings you. This is what our service personnel have been pursuing, and it is also the motivation for us to continue to work hard and struggle. Unfortunately, we did not receive a full five from you this time, which shows that we still have some areas to improve and strengthen. In the future, we will continue to provide comprehensive detail services, wholeheartedly customer-centric. I believe that through our efforts in the near future, we can once again give you a different feeling and experience. Looking forward to your coming again!
Guest User
Standard Queen Room
Stayed in Aug 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on Sep 30, 2024
from check-in to breakfast to parking, everything was smooth. highly recommend
Response from Property: Dear guest: Hello! Thank you for choosing Novotel Wuxi, no amount of advertising, not as good as everyone's word of mouth, we always attach importance to word-of-mouth publicity, pay more attention to each guest's personal feelings, as long as you come to the hotel, is our guest, we are willing to do our best to make your Novotel trip easy and pleasant, looking forward to you visit again!
Choon Kwang Han
Standard 2-bed Room
Stayed in Oct 2024
Business travelers
3 review
4.7/5
Amazing
Posted on Jan 16, 2025
Good services, I checked in very late but it was a smooth session
Response from Property: 尊敬的客人,感謝您入住酒店並與我們分享。我們很高興酒店的方方面面都得到了您的認可。通過您細緻入微的描述,我們可以感受到這段旅程帶給您的快樂。這是我們的服務人員一直以來的追求,也是我們繼續努力和奮鬥的動力。不幸的是,我們這次沒有收到您的全五分好評,這表明我們仍有一些領域需要改進和加強。未來,我們將繼續提供全面的細節服務,全心全意地以客户為中心。我相信,通過我們在不久的將來的努力,我們可以再次給您帶來不一樣的感受和體驗。期待你的再次到來!
Guest User
Standard Queen Room
Stayed in Jun 2024
Business travelers
1 review
4.2/5
Very Good
Posted on Jul 15, 2024
Spacious Room and well maintain. Hotel is not close to the city but you can easily take Metro and reach in 20 minutes time.
Response from Property: Thank you for your generous praise. May you shine like a star and not be alone. With your support, we will continue to work hard! I dare not ask you to give us a five-star review next time!!!
selahiddin
Guess Suite
Stayed in Sep 2024
Business travelers
27 review
5.0/5
Outstanding
Posted on Oct 21, 2024
Hotel is very new and very comfortable. Breakfast is quite enough.
Response from Property: Dear guest, hello! Thank you for taking time out of your busy schedule to share your stay experience with us, and for your praise and support. Your encouragement is our motivation. Breakfast is available in a variety of options. There is a lounge area in the lobby and a Shanghai Benbang restaurant nearby. The hotel is fully equipped with robot delivery and free 24-hour laundry and gym. We will always provide the best service for every guest and look forward to your next stay. Guests' satisfaction is the common wish of Viennese people. All the staff of Novotel Wuxi wish you every success!
Tanti
Deluxe Queen Room
Stayed in Oct 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Nov 10, 2024
Overall nice stay.
Response from Property: Dear guests, hello! Thank you for taking the time to share your stay with us, and give praise and support. Your encouragement is our motivation. There are many kinds of breakfast to choose from. There is a lounge area in the hall and a Shanghai local restaurant nearby. The hotel is well equipped, With robot deliveries and free 24-hour laundry and fitness room, we are sure to provide the best service to every guest as always. Looking forward to your next stay. To satisfy the guests is the common wish of the Chinese residents. All the staff of Novotel Wuxi wish you every success and success
Guest User
Deluxe 2-bed Room
Stayed in Sep 2024
Family
4 review
5.0/5
Outstanding
Posted on Dec 28, 2024
Everybody so kind!
Response from Property: Dear guest: Hello! Thank you for choosing Novotel Wuxi. Word of mouth is better than word of mouth. We have always attached great importance to word-of-mouth promotion and the personal feelings of every guest. As long as you come to the hotel, you are our guest. We are willing to do our best to make your Novotel trip easy, enjoyable, and smooth. We look forward to your visit again
Ban Yong
Standard Queen Room
Stayed in Oct 2024
Couples
42 review
5.0/5
Outstanding
Posted on Jan 17, 2025
Nice hotel
Response from Property: 尊敬的賓客:您好,非常感謝您選擇入住無錫諾富特酒店。酒店旁邊就是3號線太湖花園站,酒店距離各大景點都比較近,距離南長街打車13分鐘,距離惠山古鎮也就衹有7公里,可以説是絕佳的黃金地段,地理位置優越,交通也比較便利。非常感謝你的5分點評。你們的支持和鼓勵是我們前進的最大動力。酒店致力於不斷為客人創造温馨舒適的居住環境,以最高的性價比滿足不同客人的要求。期待您的再次光臨。
Guest User
Superior Queen Room
Stayed in Nov 2024
Business travelers
42 review
5.0/5
Outstanding
Posted on Dec 16, 2024
good!!!
Response from Property: 感謝您贈予毫不吝嗇的五顆小星星,願您如同星星一般,閃耀而不孤單。在您的支持下,我們將持續努力!