Holiday Inn Express Wuxi East Station, an IHG Hotel Reviews

Response from Property: Dear Guest,  Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our location, service and the room made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.  Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!   Sincerely, IHG Social Listening Team

Response from Property: Dear Guest, Thank you very much for choosing our hotel. We are truly delighted and grateful to receive your wonderful praise about our hotel. Our employees have undergone professional training and management. From check-in procedures to check-out and checkout, our staff will pay full attention to your needs and feedback, ensuring that you can enjoy attentive and thoughtful service. We look forward to welcoming you back in the future and continuing to provide you with an exceptional experience. Good luck with all your wishes! IHG Social Listening

Response from Property: Dear Guest, Thank you for staying with us and for your feedback. First of all, thank you for your recognition. I'm sorry that the room size did not meet your expectations, but it comes with all the necessary supporting facilities, such as well-known brand mattresses, soft and hard double pillows, and an intelligently designed shower system. The hotel's value for money is more reflected in ensuring a comfortable experience for guests. Although the room is not as spacious as you expected, the quality is not compromised. Xiaozhi also offers room types of different sizes. We welcome you to experience them. We look forward to your next stay with us and continuous support in the near future. Thank you! Sincerely, IHG Social Listening Team

Response from Property: Dear guest, thank you for staying at Holiday Inn Express Wuxi East Station. Your praise is the best reward for our sincere service. We have always adhered to the "customer-centric" concept and strive to provide the best experience for every guest. Our team solves your problems with enthusiasm and professionalism. Whenever you have a need, we will respond quickly to make your stay full of warmth. In terms of bedding, Xiaozhijia uses global standard soft pillows and hard pillows to provide you with a variety of combinations; the choice of mattresses is the same brand standard as Holiday Inn; soft and fluffy duvets and white cotton fabrics will give you a night Sleep comfortably. Thank you for your recognition, we look forward to continuing to serve you in the days to come and wish you all the best. Holiday Inn Express Guest Care Team

Response from Property: Dear guest, thank you for staying at Holiday Inn Express Wuxi East Station. We know that not every encounter can be a beautiful beginning, but your true and objective evaluation shows us your recognition of this wonderful encounter. We believe that excellent service can make guests feel at home, and neat hygiene is the basis for ensuring guest comfort. I am very happy to receive your recognition in these two aspects. Breakfast in the morning is our focus. The dishes are a combination of Chinese and Western dishes, freshly brewed for breakfast, freshly ground coffee, and crispy and delicious croissants. The balanced nutrition will help you start off with full energy. Thank you for your recognition, we look forward to continuing to serve you in the days to come and wish you all the best. Holiday Inn Express Guest Care Team