Pullman Wuxi New Lake

Pullman Wuxi New Lake Reviews

Pullman Wuxi New Lake

No. 30 Hefeng Road, Wuxi, ChinaView Hotel Details
Pullman Wuxi New Lake
Pullman Wuxi New LakePullman Wuxi New LakePullman Wuxi New Lake
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Pullman Wuxi New Lake Guest Reviews

4.6/5
Very Good
1382 review
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All Reviews(1382)
Positive reviews(1332)
Reviews with photos/video(203)
Classy environment(141)
Friendly front desk staff(108)
Quiet & comfortable(66)
Tasty food(44)
Perfect for business trips(41)
Convenient for shopping(25)
Close to airport(17)
Negative reviews(49)
Guest User
Superior Room (2 beds)
Stayed in Jul 2023
Business travelers
2 review
4.0/5
Very Good
Posted on Jul 7, 2023
The hotel is very conveniently located close to the Wuxi Xin Qu (Wuxi New Area) train station. The room was clean and comfortable. Considering how warm Wuxi can get in summer, I would have appreciated a few more bottles of the complimentary drinkable water (only 2 small bottles were made available in a double bed room). Apart from this, everything was OK - in line with the Pullman/Accor Hotels standards.
Response from Property: Thank you for taking the time to tell us about your experience at the Pullman Wuxi New Lake. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Guest User
Deluxe Queen Room
Stayed in Mar 2023
Other
12 review
5.0/5
Outstanding
Posted on Mar 18, 2023
Mike at the front desk is so nice and he upgraded my room and prepared the receipt for me when I check out. Thanks Mike!
Guest User
Superior Suite
Stayed in Jul 2022
Family
1 review
5.0/5
Outstanding
Posted on Jul 31, 2022
This weekend we've stayed in Wuxi one day. I'd checked lots of hotels, and we selected Pullman hotel at this time. The choice was correct, service was very good. All of employee were very kind. Inside of room also very clean. Breakfast was very delicious, my son also liked to eat food. If I go to Wuxi next time, I will choose Pullman hotel again.
6/7
Response from Property: We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Mikhail
Superior Double Room
Stayed in Dec 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on Dec 7, 2023
Convenient and nice
Chinnock
Executive Queen Room
Stayed in May 2021
Family
4 review
1.7/5
Posted on Aug 4, 2021
Disappointed with this hotel, check in was painful. Stayed in executive room with access to executive lounge, food was ok but lack of beverages even when asked the staff. The lifeguard at the Swimming pool was preventing any type of fun in between him being on his cell phone which occupied most of his time
Response from Property: Thank you for taking the time to tell us about your experience at the Pullman Wuxi New Lake. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Guest User
Superior Double Room
Stayed in Oct 2021
Family
2 review
2.0/5
Posted on Dec 14, 2021
The experience was not as good.
Response from Property: Thank you for taking the time to tell us about your experience at the Pullman Wuxi New Lake. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Anonymous User
Superior Suite
Stayed in Jan 2023
Family
1 review
5.0/5
Outstanding
Posted on Jan 28, 2023
Good~
Lixiaopangduner
Superior Room (2 beds)
Stayed in Jun 2024
Family
7 review
4.5/5
Great
Posted on Jun 23, 2024
There were a lot of flight delays at Wuxi Shuofang Airport, so I changed my flight and decided to stay in Wuxi for one night. I found a Pullman hotel very close to the airport. The hotel is a bit old. According to today's standards, the hardware is a bit backward, but the service level of Pullman staff is still online. There is a Wanda near the hotel, so you don't have to worry about food when you bring your kids.
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Guest User
Superior Room (2 beds)
Stayed in Jun 2024
Business travelers
26 review
4.6/5
Great
Posted on Jun 13, 2024
The room is clean, the facilities are a little old, it is close to the High-tech Zone Management Committee, and it is convenient to do business. There is a parking lot, parking is convenient, there are many types of breakfast, and the taste is also OK
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Kuailelvxing2017
Superior Room (2 beds)
Stayed in May 2024
Other
1 review
5.0/5
Outstanding
Posted on May 24, 2024
Facilities: Overall it is good. Although it has been open for a few years, the maintenance is still good. Sanitation: The auntie cleans it very well Service: Timely processing and feedback, Li Wen returned to confirm satisfaction, and the service is online.
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Luqianbeian
Superior Room (2 beds)
Stayed in May 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Jun 12, 2024
The whole design of the lobby is matched with a familiar scent (BYREDO No Man's Land Rose), which instantly made me feel good. The interior is like an art space. In my impression, Guiyang is not a fashionable and developed city, but this hotel is surprisingly novel and unique, with a distinct style, low-key on the outside and luxurious on the inside. Fashion, exquisiteness, artistic sense, and sensory points are all in my aesthetic point, and every shot is a blockbuster.
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Guest User
Deluxe Queen Room
Stayed in May 2024
Family
6 review
4.8/5
Amazing
Posted on May 6, 2024
Facilities: The breakfast restaurant on the 2nd floor is newly renovated and pretty good. There were a lot of people during the May Day holiday, and the emergency measures were in place. Hygiene: neat and tidy. Cleaning was timely. Environment: The hotel is Wanda! The ice cream truck on the first floor of the hotel, the chocolate ice cream is delicious! There is a swimming pool on the 7th floor, operated by a third party, and the front desk seems to be not very smart. Service: The aunt who cleans the room is very thoughtful and works quickly. The restaurant service is also good. Praise Li Wen. Overall satisfaction! The noodles on the 2nd floor at noon are not bad!
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lisa
Superior Room (2 beds)
Stayed in May 2024
Family
5 review
1.0/5
Posted on May 4, 2024
Service: Breakfast during the May Day holiday included steamed dumplings, but only one person was making them and didn't care how many dumplings each guest took. One steamed dumpling was made every 10 minutes and then everyone took it away. I didn't get to eat the steamed dumplings for over an hour. Hygiene: The room I stayed in was already occupied. I made the bed again and got a fruit plate. I also got a discount and thought everything was resolved. Facilities: I found that there was no shower gel when I took a shower. I can't believe it's a five-star hotel.
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Response from Property: Dear guest, hello! Thank you very much for your stay and detailed comments. It is the constant care and supervision of guests like you that enables us to constantly discover problems in our work, make corrections and make continuous progress. We are very sorry to see that this stay did not meet your expectations. We apologize for the inconvenience caused to you. The hotel management attaches great importance to it and has conducted serious investigations and timely rectifications. Your tolerance and understanding are encouragement and support for our work! Sincerely look forward to your visit again!
Guest User
Superior Double Room
Stayed in May 2024
Family
5 review
4.7/5
Amazing
Posted on May 4, 2024
Stayed here for the second time, but because of the May Day holiday, the experience was not very good! The hotel gave me a souvenir, which was small but very interesting, and the check-in was also very fast! There were more people in the executive lounge than on weekends, and my favorite small cake was not as delicious as last time! Breakfast was the most frustrating, but it can be seen that the staff has tried their best to coordinate, but the queue for the steamed buns was too long, and the meal buns were not supplied in time. I hope it can be improved. I will go there on weekends next time!
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Response from Property: Dear guest: Hello! Thank you for choosing Pullman Wuxi New Lake! What we want when we travel is comfort, because this is also our wish. I hope you can give us more suggestions and hope everyone is happy!
Guest User
Superior Double Room
Stayed in Jun 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jun 23, 2024
Very good room, Nicole at the front desk was also very friendly
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6/8