ZMAX HOTELS (Wuxi Singapore Industrial Park Airport Store) Guest Reviews
4.8/5
Excellent
1291 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(1291)
Positive reviews(1277)
Reviews with photos/video(132)
Friendly front desk staff(270)
Many amenities(90)
Delicious breakfast(43)
Perfect for business trips(38)
Well designed(27)
Easy to call taxis(25)
Close to airport(23)
Tasty coffee(18)
Negative reviews(14)
Guest User
Privilege Queen Room
Stayed in Jul 2024
Business travelers
7 review
3.0/5
Posted on Jul 25, 2024
Room was not closed upon checked in. I was explained that it is their practice that they left the room unlocked so as to keep the air conditioning running to cool the room for me (summer). However, I do not feel comfortable and requested a change of room. They obliged immediately and upgraded me to a slightly bigger room. Room was not well maintained. And I did not have a pleasant stay as I’ve expected 😔
Response from Property: Dear guest, first of all, I would like to express my sincerest apologies for not bringing you a good stay. At the same time, I also need to explain to you that the power supply of the room is human body induction, and the power will be automatically cut off when the door is closed. Due to the high temperature in summer, we will leave the door ajar after cleaning to ensure that the air conditioner is always running so that you will feel cooler when you enter the room. I am sorry that this time did not meet your expectations. If you come here next time, please give us a chance to express our apologies. I wish you a happy life and happiness every day.
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Guest User
Cozy Queen Room
Stayed in Jul 2023
Solo travelers
5 review
3.7/5
Posted on Jul 30, 2023
The patience and service of the front staff Thank you. just in the room The smell of cigarettes was so strong that it was embarrassing.
Thank you.
Response from Property: Dear guests, thank you for staying at ZMAX Manxi Hotel and giving us your real stay experience! We are very sorry for the bad stay experience you have. Xiao Z expresses his sincere apologies on behalf of all the staff. After receiving your feedback on the odor in the room, we have contacted the relevant staff for investigation and improvement as soon as possible. If you encounter any problems during your stay, you can call the front desk number "0" and we will handle it for you in time~ Xiao Z deeply regrets your experience during your stay and also thanks you for your feedback, so that we can find these problems in time and we will rectify them as soon as possible. Here, all the staff of the hotel once again sincerely say to you: I'm sorry! We value the opinions and various issues raised by every guest. And we are willing to promise to continuously improve the quality and standards in future services to provide guests with a more satisfactory stay experience.
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KamalMustafa
Queen Room With Audio-visual Equipments
Stayed in Aug 2024
Solo travelers
23 review
4.0/5
Very Good
Posted on Aug 19, 2024
decent place to stay.
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Edward
Queen Room With Audio-visual Equipments
Stayed in Aug 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Sep 29, 2024
Perfect stay
Response from Property: Hey!朋友,能得到您的肯定zaoer真是太感動啦!ZMAX 滿兮酒店·無錫新加坡工業園機場店是⼀家有精神屬性的腔調酒店,不僅是⼀個休憩的住所,更是⼀個表達⾃由態度的空間。我們認為顧客不僅是以⾦錢來交換體驗的⼈羣,更是⼀羣有追求⼜節制放肆的意合“⻘年”,我們不以浮華的外表來定義⾃⼰,也不以年齡來限制他們。我們以“精釀”為房間外的橋樑,給顧客最直接的“態度”體驗,⾃由釀造,釀造⾃由,各種“ZAO”讓同⾏的路上更精彩!期待您的下次光臨哦~
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Guest User
Queen Room With Audio-visual Equipments
Stayed in Apr 2023
Business travelers
4 review
4.0/5
Very Good
Posted on May 3, 2023
CHEAP AND BEST
Response from Property: Dear Guest! I am very happy to receive your recognition! Thank you for choosing ZMAX Manxi Hotel·Wuxi Xinpo Industrial Park Airport Branch Manxi Hotel·Wuxi Xinpo Industrial Park Airport Branch as your stay for this trip. We are honored to know that we can make your stay as satisfactory as possible! Thank you again for your support and recognition of us, and we sincerely look forward to sharing your stay experience with your friends. The zaoer family looks forward to your visit again! wish you a happy life!
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Guest User
Queen Room With Audio-visual Equipments
Stayed in Dec 2024
Other
2 review
5.0/5
Outstanding
Posted on Jan 1, 2025
The hotel is very good, it is convenient to get a taxi, and free mineral water is provided in the room.
Original TextTranslated by Google
Response from Property: Finally I've waited for you. Fortunately, Zaoer didn't give up. Looking at this heartwarming evaluation, Zaoer feels that our efforts and seriousness are worth it. Zaoer will seriously adopt the suggestions you mentioned. Only after experiencing it will you understand. Continuing the same accommodation environment and more perfect service is what Zaoer can do for you. Remember to come back and see us. I wish you a happy life!
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momo1889
Privilege Queen Room
Stayed in Dec 2024
Other
5 review
5.0/5
Outstanding
Posted on Dec 16, 2024
The room is very comfortable, the supplies are complete, the service attitude is also good, and the breakfast is well matched and great.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your satisfactory five-point praise! Providing high-quality services to guests has always been the philosophy of every zaoer. Seeing your recognition, zaoers are very happy. We will continue to work hard to let more customers experience zaoers' sincere service. Whether you are traveling for business or tourism, ZMAX must be your best choice~
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GloriaZoo
Privilege Queen Room
Stayed in Dec 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Dec 3, 2024
The front desk service was very enthusiastic. They helped to deliver the items I left behind. I will stay at this hotel again when I come to Wuxi next time.
Original TextTranslated by Google
Response from Property: Thank you for your five-point praise. I believe that every encounter in life is not easy, and I am very happy to bring you beautiful memories. My only hope is to use our professional and caring service to add a little happiness and beauty to your travel life. I look forward to your next stay.
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Guest User
Cozy 2-bed Room
Stayed in Oct 2024
Business travelers
20 review
5.0/5
Outstanding
Posted on Nov 28, 2024
The front desk has a complete range of things, and there are small soaps for you to pick up. It is very friendly to business travelers. The only problem is that the road is being repaired at the entrance, so it is not easy to find the way when it rains. The service attitude is very good. The breakfast is a self-selected set meal, which is good. I will come again next time.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your satisfactory five-point praise! Providing high-quality services to guests has always been the philosophy of every zaoer. Seeing your recognition, zaoers are very happy. We will continue to work hard to let more customers experience zaoers' sincere service. Whether you are traveling for business or vacation, MAX must be your best choice~
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Yangyu
Queen Room With Audio-visual Equipments
Stayed in Dec 2024
Family
4 review
5.0/5
Outstanding
Posted on Dec 29, 2024
Clean, hygienic, full of personality, and met expectations.
Original TextTranslated by Google
Response from Property: Dear guests: Thank you very much for your trust in ZMAX Manxi Hotel Wuxi Singapore Industrial Park Airport Branch! Only after experiencing it can you understand that continuing the comfortable accommodation environment and perfect service as always is what Zaoer can do for you. I hope you can come often to feel more of our efforts, and I also hope that this inadvertent encounter with you will become a date with Zaoer every year. With blessings and aspirations, Zaoer is still here waiting to share the next wonderful time with you. Thank you~~~
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Guest User
Cozy Queen Room
Stayed in Oct 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Oct 23, 2024
The hotel service is very good and enthusiastic, the room is quiet and comfortable, and a small gift is given.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your satisfactory five-point praise! Providing high-quality services to guests has always been the philosophy of every zaoer. Seeing your recognition, zaoers are very happy. We will continue to work hard to let more customers experience our sincere service. Whether you are traveling for business or tourism, ZMAX HOTELS must be your best choice~
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Guest User
Premier Twin Room
Stayed in Oct 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Oct 8, 2024
The room was clean and hygienic, the hotel staff were very friendly and provided free late check-out.
Original TextTranslated by Google
Response from Property: Dear friends: Hello! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. Sincerely look forward to your visit again and wish you a happy life!
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Buaichiputaoweidexiaoxiannv
Premier Twin Room
Stayed in Oct 2024
Couples
36 review
4.8/5
Amazing
Posted on Oct 3, 2024
Overall it's pretty good, good reviews. The price during the National Day holiday is reasonable, the National Day price is 255, including breakfast, which is not a buffet, and there are two sets of packages to choose from, which is pretty good. The traffic is suitable for driving, parking is convenient, and the surrounding environment is... OK. Good reviews give small gifts, and the same evaluation is given without gifts.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
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Guest User
Cozy 2-bed Room
Stayed in Oct 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Oct 2, 2024
The room is nice and the decoration is very exquisite! The service is also in place, and the lobby is well decorated! The hotel is conveniently located and can reach various places in Wuxi in a short time via the expressway!
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
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Guest User
Cozy Queen Room
Stayed in Nov 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Nov 11, 2024
The hotel is not bad, the room is very clean and tidy, very satisfied
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for staying at ZMAX Manxi Hotel Wuxi Singapore Industrial Park Airport Branch. Your recognition is our greatest happiness. Because of you, we are always touched and our love never changes. Zaoer will always strictly control the sanitary service and provide timely and thorough sanitation and cleaning, just to create a warm and comfortable environment for you. The meticulous and thoughtful service is only to make you feel at home. We are also very pleased to see that you are comfortable staying. Looking forward to your visit again!