To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(3059)
Positive reviews(3009)
Reviews with photos/video(848)
Delicious breakfast(345)
Friendly front desk staff(344)
Secluded lake view(146)
Convenient for shopping(94)
Close to scenic area(93)
Tasty restaurant(38)
Excellent afternoon tea(17)
Negative reviews(50)
ChiangYeeming
Twin Premium Lounge Access City View
Stayed in Aug 2024
Business travelers
12 review
5.0/5
Outstanding
Posted on Aug 16, 2024
Thank you to Eleana for her thoughtful care before my stay. I had a wonderful experience at the hotel! What was initially a lonely business trip turned into a much more pleasant one, thanks to the receptionist lady with glasses. Perhaps she noticed my sadness and kindly upgraded me to an executive suite! The executive lounge had a wide view, offering a beautiful scene of 蠡湖 Lake. The two ladies working there were warm and attentive! I even made myself an orange C Americano, which lifted my spirits. Breakfast was plentiful, and the Wuxi soup dumplings were quite popular. The coffee was available to-go as well. I look forward to returning again!
Response from Property: Dear guests, thank you for choosing Crowne Plaza Wuxi Taihu, and let us see your satisfaction feedback. We’ll share your pleasant stay experience with our team, hope that our beautiful environment and unparalleled service will leave you with unforgettable memories after leaving. Thank you again for staying. We hope to see you again soon.
xxing_uk
Twin Beds Standard Lihu Lake View
Stayed in May 2024
Solo travelers
6 review
5.0/5
Outstanding
Posted on May 20, 2024
1) Convenient Transportation: The hotel is situated just over 7km from downtown, the primary business district, ensuring convenient travel.
2) Prime Location: The hotel is a little over 150m from Mixc plaza the Tai lake. In the evening, you can enjoy views of the high-rise buildings along the Tai Lake
3) Excellent Service: The front desk is polite, warm, and proactive in assisting guests. Especially a good service provided by Leo, appreciated!
Response from Property: Dear guests, thank you for choosing Crowne Plaza Wuxi Taihu, and let us see your satisfaction feedback. We’ll share your pleasant stay experience with our team, hope that our beautiful environment and unparalleled service will leave you with unforgettable memories after leaving. Thank you again for staying. We hope to see you again soon.
Guest User
King Bed Standard
Stayed in Feb 2024
Family
6 review
4.7/5
Amazing
Posted on Feb 15, 2024
Friendly Staff and Nice location.Very limited to no vegeterian options in breakfast.However staff is ready to help you out with your requirements.
Response from Property: Dear guests, thank you for choosing Crowne Plaza Wuxi Taihu, and let us see your satisfaction feedback. We’ll share your pleasant stay experience with our team, hope that our beautiful environment and unparalleled service will leave you with unforgettable memories after leaving. Thank you again for staying. We hope to see you again soon.
Kim Huat
King Bed Standard
Stayed in Nov 2023
Business travelers
3 review
5.0/5
Outstanding
Posted on Nov 7, 2023
Clean spacious high floor good lake view central location will stay again
Response from Property: Dear Guests, Thank you for choosing Crowne Plaza Wuxi Taihu, we’re sorry can’t bring you a satisfactory experience. Due to the COVID-19 situation, too many positive people appeared, that’s why we change breakfast packaging service. We hope you can understand the inconvenience caused to you. The hotel has now resumed breakfast buffet, thank you again for your choice
Lionel Pierre
King Bed Standard
Stayed in Nov 2023
Business travelers
8 review
4.5/5
Great
Posted on Nov 20, 2023
Very convenient for a business trip. I will go there again with no hesitation.
Response from Property: Dear guests, thank you for choosing Crowne Plaza Wuxi Taihu, and let us see your satisfaction feedback. We’ll share your pleasant stay experience with our team, hope that our beautiful environment and unparalleled service will leave you with unforgettable memories after leaving. Thank you again for staying. We hope to see you again soon.
Guest User
Crowne Plaza Superior Twin Room
Stayed in Apr 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Apr 30, 2024
Very good service
Erik Staw
King Bed Standard City View
Stayed in Dec 2022
Couples
12 review
4.2/5
Very Good
Posted on Dec 29, 2022
Only one problem. At check in, we were informed that breakfast will be a buffet style Western and Chinese food. Next morning, it turned out that breakfast was a takeaway bag of Chinese food worth 15 rmb , not the 120 rmb that I paid. Very dissatisfied with this.
Response from Property: Dear Guests, Thank you for choosing Crowne Plaza Wuxi Taihu, we’re sorry can’t bring you a satisfactory experience. Due to the COVID-19 situation, too many positive cases appeared, that’s why we change breakfast packaging service. We hope you can understand the inconvenience caused to you. The hotel has now resumed breakfast buffet, thank you again for your choice
Dean
King Bed Standard
Stayed in Sep 2022
Couples
51 review
4.5/5
Great
Posted on Sep 12, 2022
Fantastic breakfast. The best buffet breakfast options I've seen in China. Spacious comfortable rooms, swimming pool and sauna.
Response from Property: Dear Guest, Thank you for choosing Crowne Plaza Wuxi Taihu,We are glad to heard that you have enjoyed a pleasant stay. This is also the greatest pride of our employees. We look forward to your coming again. thank you! General Manager / Kelvin Zhou
Guest User
Crowne Plaza Superior Room
Stayed in Aug 2024
Family
3 review
5.0/5
Outstanding
Posted on Aug 26, 2024
We stayed at Crowne Plaza Wuxi Taihu Lake. Thanks to Cherry at the front desk for upgrading our lake view room. The view was great. We could see the beautiful scenery of Lihu Lake and Taihu Lake in the distance. The hotel breakfast was rich and varied. There was also a subway station and MixC Mall nearby. It was a very satisfying family trip.
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Guest User
King Bed Standard City View
Stayed in Aug 2024
Family
11 review
5.0/5
Outstanding
Posted on Aug 24, 2024
The duty manager Alex provided great service and upgraded our room so we could see the lake view. Although there were some minor issues with the room, overall it was very good. I will stay here again next time I come to Wuxi.
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Guest User
King Bed Standard
Stayed in Aug 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Aug 22, 2024
The hotel is located in the prime location of Binhu District, Wuxi, with extremely convenient transportation around. The hotel is only a five-minute walk from the subway station, so it is easy to travel quickly whether going to the airport or exploring major attractions in the city. In addition, there are restaurants and shopping nearby, which provides great convenience for guests. The overall environment is elegant, the front desk area is spacious and bright, and the decoration style is modern and simple. The interior design of the room is warm and tasteful, and the reasonable space layout makes people feel at home as soon as they enter. The room is equipped with high-quality bedding and comfortable mattresses, which ensures good sleep quality and provides guests with a more convenient and personalized accommodation experience, which is especially important during busy business trips. You can enjoy a quiet place. The service attitude of the hotel staff is very good. From the moment you enter the door, you can feel their enthusiasm and professionalism. Due to the early arrival at the hotel, Charley at the front desk checked us in first, which solved the urgent problem. The overall experience is five points of satisfaction, suitable for staying again!
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6/9
Guest User
Crowne Plaza Superior Twin Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 20, 2024
Last Saturday, I took my family to Wuxi for a trip and booked a twin room at Wuxi Taihu Crowne Plaza Hotel. After arriving at the hotel, the duty manager Fairs and the switchboard popsicle saw that we were with the elderly and children, and took the initiative to upgrade us to an executive suite for free, hoping to let us experience better service and environment. On behalf of my family, I am very grateful for the service of the two staff members. The suite is on a higher floor with beautiful scenery. The room has one bedroom, one living room, two bathrooms, and a cloakroom, which is very good. The Wuxi soup dumplings, waffles, and vegetables for breakfast at the hotel are all good. It is very close to scenic spots such as Yuantouzhu, Taihu Lake, and the Three Kingdoms Water Margin City. It takes about 30 yuan to get there by taxi. After looking at the Ctrip order, I accidentally discovered that this is the third time I have stayed at Wuxi Taihu Crowne Plaza Hotel in the past nine years.
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Guest User
Crowne Plaza Superior Room
Stayed in Aug 2024
Family
2 review
5.0/5
Outstanding
Posted on Aug 19, 2024
We stayed at Crowne Plaza Wuxi Taihu Lake for a family trip. Cherry at the front desk was very considerate and upgraded us to an executive king room and gave us afternoon tea in the executive lounge. The lounge is located on the 40th floor of the hotel. The view is great, the music is soothing, and there are a variety of afternoon teas. I really like this place. Thanks to Cherry's meticulous and considerate service, which made our family trip more enjoyable [love][love]
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Guest User
Crowne Plaza Superior Twin Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 19, 2024
The overall feeling is very good, the transportation is convenient, and there is a shopping mall next to it. I would like to especially thank the front desk staff (the little beautiful girl with the WeChat ID of Cici) for her enthusiastic service and help. Whenever I go to Wuxi in the future, this will be my first choice.
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Shengangetasudegeerfusimayi
Twin Premium Lounge Access City View
Stayed in Aug 2024
Family
9 review
5.0/5
Outstanding
Posted on Aug 18, 2024
The hotel has a very grand overall feeling, the rooms are clean and tidy, the view from the room is great, the buffet breakfast has a rich variety, the overall service of the hotel is warm and enthusiastic, especially the hotel front desk Ella du, who is thoughtful, enthusiastic and meticulous. Overall, this stay experience is very good.
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Response from Property: Thank you for your stay at Crowne Plaza Wuxi Taihu and your valuable suggestions. We always hope to listen to guests' opinions to help us do our best to create a satisfactory experience. I am very happy to see your satisfactory response and look forward to your next visit. General Manager / Kelvin Zhou