Yitel (Wuxi Geguang South Road Liangxi Wanda Store) Reviews

The staff service is great but the gym area was not available. No decent gym equipment. Lot's of construction happening inside and outside of the building.

Average but cheap

good food

choose Service: The front desk check-in and check-out services are warm and thoughtful. special Hygiene: extremely clean Environment: tidy Facilities: Complete, there is also a small refrigerator for drinks, and pure water is very thoughtfully placed. The price/performance ratio is very high, I will come back again in the future!

Booked check-in at 8.2 and departure at 8.4 for 2 nights. The breakfast is too simple, with not many varieties and the price is on the expensive side. I ordered McDonald's and Bobby's Buns in the room in the morning and I felt it was more cost-effective than going to the 5th floor for breakfast. It's hard to comment on the cleanliness of the room. The big bed was stacked very neatly, but the wooden floor in front of the bathroom was all rotten and cracked. The most popular thing is hotel service 8.2 When I checked in at night, I consulted the front desk many times for help. The next day on 8.3, they woke me up at 7:30 in the morning. They woke me up. It turned out that I was forced to wake up by my own alarm clock. I received a wake-up call from the front desk at about 8:15, saying that I would pay attention next time. I really believed the front desk. On August 3, I returned to the hotel and went to the front desk to tell me that the same thing as last night should not happen again. I was woken up at 8:00 in the morning as scheduled on August 4. I couldn't let go so I set an alarm clock myself. Sure enough, the front desk forgot about it at all. At 8:48, I called again and apologized and said to pay attention next time. No, sister, I've already woken up and have to catch the train? If I really believe you, waking up so late at 8:48 will disrupt my schedule. The overall service attitude at the front desk is poor, and the service promised to guests by lies and lies cannot be achieved. To put it nicely, it is "forgot". To be honest, it is "not paying attention to the work content at all. There is a problem with the handover of work content among internal employees, and the message updates are not synchronized. As a result, the final service result is passed on to the guest. The guest bears the time risk. This is the worst hotel service phone number I have ever seen. I wrote it down in black characters on a white background and missed every word. I have learned a lesson and will never book with this hotel again.

The room is spacious and clean, and the service is attentive. I will come again next time

I don’t recommend staying here, the hotel management is really outrageous! ! To put it simply, the attitude of the front desk is very good. The real problem is the hotel management staff! Managers! Managers! (Say important things three times). On the one hand, the existing software and hardware are not well managed. For example, the hardware facilities are not well maintained. Two elevators are broken and one button is still crooked. Some ugly advertisements that have an impact on the image of the hotel are received, such as the sudden lack of hot water. The problem-solving method is imperfect and makes the four-star chain feel like a hotel; On the other hand, there is no adequate training for employee management. Instead, employee assessment is directly affected by rigid indicators, which directly affects salary. I was asked for 4 positive reviews (3 times by the front desk and 1 text message) in the first day of my stay, but the front desk did not even ask " "Is there any bad experience during the check-in process?" I just said "please give me a good review if you can." Some people asked for good reviews politely, but some also grabbed their mobile phones. If the hotel really wants to do a good job, it should pay more attention to and collect customer experience, not just The superficial effort of doing good reviews is forcibly linked to employee performance. On the first day of my stay this time, apart from grabbing my phone to ask for good reviews, I gave full marks to the other front desk staff and negative marks to the management staff! If the experience in all aspects was better, it goes without saying that I would sincerely praise it. Now I can only say that I am unwilling to give it a favorable review. It really ruined the sign of Heyi. I will not stay at Heyi again in the future. · A few specific bad experiences: ①The hotel is not well maintained. The things in the lobby are old and run-down. There are also ugly advertisements from other businesses. There is no star rating or even the feeling of a chain hotel. It feels like a private B&B. ② There was a scalper soliciting customers at the entrance of the hotel, saying that the violation could be eliminated. He just stood outside the main entrance of the hotel and kept soliciting customers. He didn’t bother to talk to the lobby. ③After opening the room, the front desk actively asked to see the customer's mobile phone. He didn't say what he was doing. After asking, he said that he needed a good review. They had assessments and asked us to cooperate. I just checked out the room and didn't even go upstairs. The good review I gave was obviously unreasonable and I rejected it. Then I wanted to take my phone back and the front desk still held on to it. There is a problem with the class leaders. They only give employees targets and do not provide training. This also shows that the hotel is neglecting management. ④The overall hardware upstairs looks pretty good, but there is still a bit of a smell when you enter the room. There is a problem with the design of the bathroom. When water is used, some of it will flow into the room. The wooden floor is used outside the bathroom, and the floor is peeling unexpectedly. The seat cushions and bed boards are already peeling, but they are still being used and are a bit rough. For maintenance (there is still a twisted hair from someone else on the quilt) ⑤The booking page states that King Room A has no window. I paid extra to choose a King Room with a window, but it turned out to be an inner window. There is no explanation on the booking page, which is a bit of a deduction. ⑥I came back from playing for a day and there was no hot water for showering. I contacted the front desk. The front desk initially said to go upstairs to check the situation. After a while, they called and said that the hot water was broken. They were already contacting for emergency repairs, but they have not been contacted. , and then contradicted himself by saying that he had contacted me in the afternoon but they didn’t come or anything. As a consuming customer, after paying the price, the customer does not enjoy equal treatment. The direct experience of the customer is that he cannot take a hot bath. The reason why he cannot take a hot bath is that the hotel's ability to deal with unexpected problems is insufficient. It does not leave the blame to maintenance. The staff said they couldn't be contacted. If one supplier doesn't work, does the hotel have other options to deal with the emergency? After all, it’s a four-star hotel chain, right? The basic hot water supply must be handled well. I have traveled to Weizhou Island before. There is no one on the island and there is no hot water. The hotel has to slowly boil the water. It is understandable. In the city, This really shouldn't happen to a high-end hotel chain. Then the front desk: How about taking a shower tomorrow morning. Me: Are you sure there will be hot water tomorrow morning? Front desk: We tried our best to repair it. Me: What should I do if there is still no hot water tomorrow morning? Front desk: Could you please use cold water...or not warm water to wipe your body? Later, they were told to give two breakfasts to compensate. We had no other choice until 12 o'clock in the evening. It was unrealistic to search and switch to other hotels because we got up early the next day and went to bed. After sleeping for more than an hour, the front desk called around 1 a.m. and it was the subject who answered the phone. The front desk said that the hot water was ready and you could take a shower, but the actual water temperature was only from about 38°C to about 40°C. It felt like it still couldn't be washed. I woke up the next morning and went to test the water temperature before I got hot water. Why did I make such a call in the middle of the night when I didn't understand the situation clearly? ⑦Breakfast was given as a gift because I didn’t take a shower. The breakfast was generally good, but the table setting was random, like a private B&B, and it was not up to the price of 48 per person.

The house price is very quiet, and there is a young lady at the front desk who provides very good service. Maybe a few other *** are here to experience life? I don’t know the meaning of them being here...

The hotel has been renovated for many years. The floors are dented. It’s not worth the price. It’s a little over 100 at most.

The front desk is not good. I went there early in the morning. There were four or five drunk men in front of me, and some were drunk. It was scary to look at. I was a woman on a business trip, and I didn’t even see a security guard in the hotel lobby. There was only one at the front desk. Little girl, I made a reservation on Ctrip in advance. The few men in front of me made reservations on-site. They came from out of town and didn’t even understand. They had to book a room and check the itinerary code one by one. Some of them were drunk and refused to cooperate. , I asked the front desk if I could be let in first, and the front desk said it was first come, first served. We didn’t mean to jump in line, but could you be more humane? I booked the code with Ctrip in advance and opened it to check, and they let me go upstairs even if I didn’t ask for 5 minutes. To check in, I had to wait there for half an hour. I watched a group of drunk men fiddle with the itinerary code to book a room for more than half an hour. It wasn't too early then, it was one or two in the morning. We can understand each other and I can't argue anymore in the middle of the night. Thanks.

Although it is Heyi, it feels very old and a little broken. The sheets also had visible stains and grey fluff. The air conditioner is even more, it feels hot at night, and it is turned off, and the result is a long time. Hotel still has to pick something new

Old rooms and poor hygiene

I like a quiet environment when I travel on business. This environment is very good, quiet and fresh. The room is well-equipped and separated from wet and dry. If the location is about 5 minutes walk, the subway station is very good.

I clearly booked a room with a window, but it turned out that there was a small window next to the entire wall. This package is still in the innermost, obviously it is a special room. Is this the kind of treatment that Ctrip booked? I hope to delay the check-out until 2:00 pm, but it turns out that because Ctrip only booked at 12:00, I can only book directly at 2:00 on their app. What is the age of the check-out at 2:00? coming