CitiGO Huange Hotel, Shenglimen, Reviews
CitiGO Huange Hotel, Shenglimen,
No.8 Gongyun Road, Liangxi District, Wuxi, Jiangsu, ChinaView Hotel Details
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CitiGO Huange Hotel, Shenglimen, Guest Reviews
4.8/5
Excellent
2237 review
Verified reviewsLocation4.8
Amenities4.8
Service4.9
Cleanliness4.8
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All reviews(2237)
Positive reviews(2215)
Reviews with photos/video(451)
Delicious breakfast(392)
Friendly front desk staff(224)
Easy to get around(184)
Tasty coffee(170)
Close to metro(72)
Good audiovisual experience(17)
Excellent TV(15)
Has rooms for families(12)
Negative reviews(22)
HN La
Guestroom (two Beds)
Stayed in Nov 2024
Couples
29 review
Amazing
Posted on Nov 24, 2024
Near Shenglimem Metro station. Convenient location. Friendly staff. Clean and comfortable room. Nicely decorated lobby. Recommended.
Response from Property: Choosing Huazhu Citigo Huan Ge Hotel! We are very sorry for disappointing you during your stay. We deeply apologize for the issues you raised and will rectify them immediately. We will strengthen the management of hotel hygiene and strive to provide you with better service. Your sincere evaluation is a driving force for the continuous improvement of the hotel. Once again, we apologize for any inconvenience caused by your stay. We look forward to your visit again and will provide you with a more satisfactory service experience—— 小C
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Tired Tiger
Guestroom (Double Bad)
Stayed in Sep 2024
Couples
4 review
Outstanding
Posted on Sep 19, 2024
This is a modern and clean hotel. Rooms provide smart devices to control TV and AC, there are also earplugs and slippers for guests to use. There is free laundry and a small gym too. Breakfast is average but it is free.
Response from Property: Dear guests, thank you for staying at Wuxi City Hotel! Thank you for your love and recognition of the hotel. We will alwaysstrive to create an intimate and comfortable experience for our guests, and hope that we can add joy and emotion to your holiday.The hotel looks forward to your next stay!-积极改进的小C
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K. Paul
Guestroom (Double Bad)
Stayed in Oct 2024
Family
21 review
Outstanding
Posted on Oct 16, 2024
The hotel is per our expectations. The room is clean and we are ok.
Response from Property: Thank you for your trust and love for CitiGO. A person's nine-to-five is not as good as a group of people's joy. I hope the hotel's rich and powerful shared living room will bring you more wonderful experiences. Looking forward to your every stay! - Xinxin感谢您对CitiGO的信任和喜欢。一个人的朝九晚五，不如一群人的欢乐场。希望酒店丰富而强大的共享客厅，给您带来更多美好的体验，期待您的每一次入住！——心心
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RDX01
Guestroom
Stayed in Aug 2024
Business travelers
15 review
Amazing
Posted on Aug 24, 2024
Nice hotel. The night shift staff was wonderful(Made every attempt to communicate in English)
The room was very comfortable with all the amenities. They had wireless charging available and the room is controlled by an iPad like device.
Located just 5 mins walking distance from exit 1 of shenglimen(胜利门)-line 1 (1 stop from Wuxi railway station)
The breakfast was nice with balance choices in Chinese and western food.
Response from Property: Dear guests, thank you for staying at Huazhu Wuxi CitiGO Hotel! Thank you for your love and recognition of the hotel. We will always strive to create a caring and comfortable experience for our guests, and hope that we can add joy and touch to your holiday. The hotel looks forward to your next stay! ——Xinxin
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Guest User
Guestroom (Double Bad)
Stayed in Sep 2024
Solo travelers
30 review
Amazing
Posted on Sep 22, 2024
Very good location and excellent service. Good value for money and near to metro
Response from Property: Dear guest, hello! Thank you very much for your stay and review. It is the constant concern and supervision of customers like you that enables us to constantly discover problems in our work, make corrections, and make continuous progress. We deeply apologize for any inconvenience caused during your stay. Your tolerance and understanding are an encouragement and support for our work! Sincerely looking forward to your visit again!--小G
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Guest User
Guestroom
Stayed in Jun 2024
Solo travelers
14 review
Outstanding
Posted on Jun 25, 2024
I must say that I am truly impressed with this hotel. The price was excellent. The service was really fantastic. The manager even walked me to my room and helped me get the Wifi all set etc. What a nice staff. They always made sure I had tons of water and coffee. I was invited to a nice breakfast and they really look great care of me here. The location is nice with plenty of things around. The bed was really great and I slept a much needed 10.5 hours. The earplugs were a really nice touch but the floor I was on was quiet and the city pleasant. Great shower, sink etc. The guest laundry was really helpful. I took advantage, and had a workout in the hotel gym while my clothes were washing. I must say that this hotel has thought of everything. I would definitely stay here again.
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Response from Property: Dear guest, hello: Your satisfaction is the greatest encouragement to us, and we take our service seriously. Thank you very much for your trust and liking in CitiGO！Warmth both body and mind, everything is just for you to enjoy more caring, sincerely looking forward to your next stay!--Ms. Lu
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Guest User
Guestroom (2 Beds)
Stayed in Jun 2024
Family
3 review
Outstanding
Posted on Jun 12, 2024
Everything nice
Prefect hotel good service
Very nice breakfast
Response from Property: Dear friend, hello: Thank you for staying at Huazhu Wuxi CitiGO Hotel! Your satisfaction is our greatest encouragement, and we take our service seriously. Thank you very much for your trust and liking in CitiGO. Everything is just for you to enjoy more considerate care. We sincerely look forward to your next stay.——Miss.Lv
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Maomaomaomaoxiahejiao
Guestroom (Double Bad)
Stayed in Mar 2025
Solo travelers
12 review
Outstanding
Posted on Mar 2, 2025
The location is very convenient and warm.
Takeout can be delivered to the room. The service is very good. There are many bottles of water in the room and souvenirs when leaving. I will choose to stay here next time if I come again.
Original TextTranslated by Google
Response from Property: Dear friends: Hello! Thank you for choosing Huazhu Citigo Hotel! Thank you for your trust and love for CitiGO. At CitiGO, the buffet breakfast is available from 7:00 to 12:00, so you don't have to worry about choosing between sleeping in and having breakfast. Every night from 22:00 to 23:00, the restaurant provides free midnight snacks to warm your body and mind. All this is just to let you enjoy more intimate care, and we sincerely look forward to your stay again! ——Xiao Lu
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Linyinxiadexiyang
Guestroom
Stayed in Feb 2025
Travel with friends
1 review
Outstanding
Posted on Feb 16, 2025
Facilities: Very new and advanced
Hygiene: Very good, very clean
Service: I accidentally overslept, and the front desk was very polite and did not charge extra
Original TextTranslated by Google
Response from Property: Dear friends: Hello! Thank you for choosing Huazhu Citigo Hotel! Thank you for your trust and love for CitiGO. Working nine to five alone is not as good as being in a playground with a group of people. I hope that the hotel’s rich and powerful shared living room will bring you more wonderful experiences and we look forward to your every stay! --Xiao Lu
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Guest User
Guestroom (Double Bad)
Stayed in Feb 2025
Couples
11 review
Outstanding
Posted on Feb 10, 2025
The room experience is great, it's very clean, the bedding is very comfortable, the store also provides free coffee and midnight snacks, which is very considerate, and the breakfast is also very rich. I will stay here again when I come to Wuxi next time. Thank you for the store's attentive service!
Original TextTranslated by Google
Response from Property: Dear friends: Hello! Thank you for choosing Huazhu Citigo Hotel! Thank you for your trust and love for CitiGO. At CitiGO, the buffet breakfast is available from 7:00 to 12:00, so you don't have to worry about choosing between sleeping in and having breakfast. Every night from 22:00 to 23:00, the restaurant provides free midnight snacks to warm your body and mind. All this is just to let you enjoy more intimate care, and we sincerely look forward to your stay again! --Xiao Lu
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Heiyanxiongmao6666
Guestroom (Double Bad)
Stayed in Feb 2025
Family
11 review
Outstanding
Posted on Feb 8, 2025
The environment is good, the room is not big, the service is good, the overall stay is very comfortable, the midnight snack is wonton, and the coffee is especially praised. American and latte are provided free of charge, which is very good
Original TextTranslated by Google
Response from Property: Some people say that waiting is a torment, some people say that waiting is a heart-warming experience. I think both are true. If you still cherish your thoughts with all your heart, if you still wait in the place where we first met, then what does it matter if the wait is long? The spring shade is warm and the branches are soft. I think the flowers will soon bloom and the branches will soon turn green. And we, Wuxi Shenglimen Citigo, will continue to wait for you at the original place! ——Xinxin
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Xiaoxianxianer
Guestroom (Double Bad)
Stayed in Feb 2025
Couples
5 review
Outstanding
Posted on Feb 4, 2025
Driving back from Nianhua Bay, the room is OK, with dry and wet separation, voice control, small refrigerator, good environment, reasonable layout, drinks provided, and midnight snacks, but I can't eat anymore.
Children's Time Snacks Souvenirs: There are small gifts
Original TextTranslated by Google
Response from Property: Dear friends: Hello! Thank you for choosing Huazhu Citigo Hotel! Thank you for your trust and love for CitiGO. Working from nine to five alone is not as good as a happy place with a group of people. I hope that the hotel's rich and powerful shared living room will bring you more wonderful experiences, and I look forward to your every stay! --Xiao Yang
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Yansuyujian
Family Friendly Room
Stayed in Feb 2025
Family
37 review
Amazing
Posted on Feb 12, 2025
Late-night chicken soup wontons: Free wontons are available from 22:00 to 23:00 every day.
The parent-child room does not have a projection screen, which is inconsistent with the description on the website, but Ctrip and the hotel actively helped to solve it. In the end, it was provided with free Tencent membership video in the room. After staying for 3 nights, it was not boring.
Hygiene: Maybe it is Virgo, who has high requirements for hygiene. The toilet has a urine smell. There is dust in some dead corners of the room, such as the upper frame of the refrigerator door and the lower side of the washbasin. The other large surfaces are still quite clean.
Service: Very warm, there will be daily fruits for extended stays, and souvenirs are given before leaving. The needs are also met.
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Original TextTranslated by Google
Response from Property: Dear friend: Hello! Thank you for choosing Huazhu Citigo Hotel! Thank you for your detailed review and sharing. We are sorry that this stay did not fully meet your expectations. Your support and suggestions in your comments are our very rare and precious wealth. We will continue to work hard to continuously improve our services and hope to meet you again in Wuxi Huange. I wish you a happy mood and a happy family! ——Little C who actively improves
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Guest User
Guestroom
Stayed in Feb 2025
Couples
35 review
Outstanding
Posted on Feb 4, 2025
I booked this hotel for my parents. The hotel is in a good location, close to the attractions, convenient for parking, shopping and dining, and the room is also good. My parents are very satisfied.
Original TextTranslated by Google
Response from Property: Dear friends: Hello! Thank you for choosing Huazhu Citigo Hotel! Thank you for your trust and love for CitiGO. CitiGO is designed by an internationally renowned designer to create a new concept space that integrates "community shared lobby, light lifestyle, and intelligent guest control". The hotel is always committed to bringing you a high-quality stay experience and looks forward to your stay again! --Xiao Yang
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Guest User
Guestroom (2 Beds)
Stayed in Jan 2025
Family
2 review
Outstanding
Posted on Jan 29, 2025
Recommended, the location is very good, it is convenient to take a taxi, bus or subway, there are large shopping malls around, it is convenient to eat and shop, and it is very convenient to go to several important attractions. The decoration is stylish and stylish, with smart home, the supper is especially delicious, the smart robot is very cute, it can deliver items and takeaway. The breakfast is also good, with many varieties, the freshly cooked noodles and wontons are great, I will recommend it to my friends
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Original TextTranslated by Google
Response from Property: Some people say that waiting is a torment, some people say that waiting is a heart-warming experience. I think both are true. If you still cherish your thoughts with all your heart, if you still wait in the place where we first met, then what does it matter if the wait is long? The spring shade is warm and the branches are soft. I think the flowers will soon bloom and the branches will soon turn green. And we, Wuxi Shenglimen Citigo, will continue to wait for you at the original place! ——Xiao Lu
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