Best Western® Hotels in Wyoming

Our visit didn’t start out on a good note. Back in April, when our son decided on this hotel as the one to hold rooms for his wedding, we placed a hold on the conference room to hold the rehearsal dinner. Something kept telling me to call BW to confirm the room. I called before we left on Thursday morning and much to MY SURPRISE the hotel was under new management and the conference room was being used for storage. Let me say NO ONE CALLED ME TO TELL ME WE COULDNT USE THIS ROOM. Now after a very frustrating conversation Marcia figured out a solution and it worked out perfect. Probably better then the conference room. Thank you Marcia! Now onto the room…. We had a suite, thinking this would be helpful with the wedding party and all. Under the amenities it stated there was a coffee pot, microwave and refrigerator. There was a full size refrigerator and that was all. It looked like they had recently removed the microwave because there was still “dirt” on the floor and rug by that area and sink. There was water coming from under the refrigerator, I ended up jut leaving a towel there. The remote for the tv was falling apart, and there was only one. (We had a bedroom, so two TVs). There were no lampshades on the lamps, the water pressure in the bathroom, especially the shower was terrible!! In order to turn on the shower the faucet almost came out of the wall to get it to come on. I know there are renovations being done, but they clearly hadn’t vacuumed our room before arrival. We were allowed to check in early, but these are normal cleaning tasks. On a positive note, the front desk staff was very friendly, helpful and apologetic. I know back in April when the kids picked this hotel, it had four star reviews. Those reviews have gone down since then. I’m pretty sure we had a large majority of the rooms for Thursday and Friday night. Im embarrassed if their rooms were like ours…. We wouldn’t stay at this location again. But will continue to stay at other BWs.