Fairfield by Marriott Xi'an Chanba Reviews

Amazing hotel, we requested for late checkout and the receptionist extended for us as our flight is at night. Overall clean and big room. Will come back to stay again.

Spent three nights at the hotel (October 2-5), two adults and breakfast was included in the room rate. Cleanliness and comfort, everything is perfect. The food in the hotel is good too, mostly Chinese food and a little less European, which is expected. The location is good in relation to the subway, 14-15 minutes walk. The only thing that caused resentment and slightly affected the comfortable stay was the denial of currency exchange (which was part of the hotel's free service). I had to go up four times and wait for a change of staff to be told at some point "you don't need to go to the bank, you can change dollars to yuan at our hotel since you are staying here". On the first day when I asked this question - the girl at the front desk said they don't have this service and said to look for Bank of China separately, then I approached another girl again the next day, to which she said that it is still possible to change currency with them, but you have to wait for my end date of stay with them. Then I went to the guy at the counter again in the evening and he said that currency can be changed even earlier, just wait until 9 am. Finally, the morning of the 4th day came and I exchanged dollars for yuan, they accepted a maximum of 200 dollars for exchange. This is probably the first ridiculous case in all my trips. Conclusion: be persistent in your desires and don't hesitate to remind the staff of what you need.

Good clean hotel in a wonderful location beside the Wu Zhuang subway station.

Stayed for only one night. I enjoyed my stay.

The hotel was clean. The breakfast was delicious. Excellent location.

Price reasonable. Value for money. Good breakfast. Enjoyed our stay.

Helpful front desk

I don't know how they arrange the breakfast room. I stayed for two days. On the first day, I went to the breakfast room of Fairfield Inn. On the second day, I was arranged to go to the breakfast room of Sheraton next door. Both sides are good. The only drawback of the room is that there is no dedicated desk. Other aspects are quite satisfactory. Parking is free.

The hotel is very new, the front desk service is very good, they will take the initiative to greet the guests who come to the store, the hotel breakfast is also very cost-effective, there are washing machines and dryers on the first floor, and the service is considerate.

There was a water leak in the middle of the night and the elevator was not working. It was too bad.

The room was clean and the service was great

It’s pretty good👍It’s about 10 minutes’ walk from the subway station. There are relatively few people nearby and it’s very quiet! The hotel is new and very clean! It's a good deal. Hotels in the city are too expensive. There are too many people in Xi'an, so I'm exhausted!

The room is very small and things are hard to find. I booked it because I was on a business trip and will not book it again. Facilities: 4 Hygiene: 5 Environment: 4 Service: 4

Environment: The lobby is not as grand as a five-star hotel, but it still has a high-end feel, with fragrance and background music🎵 Service: The service is very attentive. In addition to cleaning every day, it also helps to organize clothes and belongings. On the last day, due to travel reasons, late check-out is provided free of charge. The service is comparable to that of a five-star hotel👍 Facilities: You need to swipe the room card in the elevator to access the corresponding process. The security is very good, and the facilities are basically all available. The only drawback is that the sound insulation is not very good😀 Stayed for three nights in a row. Overall, I felt good. You can also shop and eat at the nearby outlets🥳🥳