Mercure Xi'an Longshouyuan Daming Palace Hotel Reviews
Mercure Xi'an Longshouyuan Daming Palace Hotel
Unit 3 of Area B, Shenglong Plaza, Weiyang District, Xi'an, Shaanxi, ChinaView Hotel Details
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Mercure Xi'an Longshouyuan Daming Palace Hotel Guest Reviews
4.8/5
Excellent
2290 review
Verified reviewsLocation4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(2290)
Positive reviews(2274)
Reviews with photos/video(227)
Delicious breakfast(173)
Easy to get around(148)
Friendly front desk staff(137)
Large rooms(132)
Awesome amenities(123)
Convenient for shopping(53)
Close to metro(52)
Well decorated(24)
Negative reviews(16)
Guest User
Queen Room
Stayed in Mar 2024
Family
6 review
Outstanding
Posted on Mar 31, 2024
Large room with huge bathroom. Good view. Great location. Very happy with our stay here.
Anonymous User
Superior Queen Room
Stayed in Jun 2024
Couples
5 review
Posted on Jun 10, 2024
No English speaking staff ~ modern hotel and good environment
Response from Property: Dear guests, we are very sorry to bring you a bad experience, the hotel has downloaded the translator for each employee to facilitate communication with foreign guests, and look forward to your next stay.
Norman
Honorable Double Bed Room
Stayed in Jan 2024
Family
18 review
Posted on Mar 17, 2024
The staff is not very friendly. We arrived late at the hotel, they told us that our room was not available anymore, although we’ve already paid for it.
Response from Property: Dear guest, Thank you very much for taking the time to review your recent stay with us. We are very sorry for the problem when you checked in. Your room was reserved for you. However, there are some mistakes in the check-in process, and then we will strengthen the training of the front desk staff's business skills. We look forward to your next visit, let us bring you better service!
Anonymous User
Superior Room (2 beds)
Stayed in Mar 2024
Business travelers
25 review
Very Good
Posted on Mar 7, 2024
It’s very good price and good place.
Guest User
Superior Queen Room
Stayed in Aug 2024
Family
1 review
Outstanding
Posted on Aug 29, 2024
Nice trip!
Response from Property: Simple words, warm happiness, and looking forward to your next visit
Norman
Deluxe Room (Double bed)
Stayed in Jan 2024
Family
18 review
Posted on Mar 23, 2024
Hotel is ok
Response from Property: Distinguished guests, hello! Thank you very much for your review. We insist on winning repeat customers with good service. We look forward to seeing you again! If you are satisfied, please give us 5 stars!
Sichuanlaotaiye
Superior Queen Room
Stayed in May 2024
Business travelers
6 review
Outstanding
Posted on May 14, 2024
Very satisfied, breakfast is delicious, Huanhuan and Pengpeng provide excellent service
Original TextTranslated by Google
Response from Property: In a perfect journey, there is always unexpected warmth and touching moments. We are happy to provide you with warm and thoughtful service. Your satisfaction is the biggest motivation for us to move forward. Xiaomei believes that guests are family members, and we want you to feel like you are back home every time you travel. Caring, thoughtful, caring and warming your family are the most sincere gifts Xiaomei gives you. I hope to see you again!
Guest User
Deluxe Room (Double bed)
Stayed in May 2024
Other
5 review
Outstanding
Posted on May 6, 2024
The staff are very friendly, the environment is good and clean, I recommend staying here
Original TextTranslated by Google
Response from Property: I would like to listen carefully like this, awaken every cell in my body, and follow you. I hope to bring you a better stay experience next time. We look forward to meeting you next time!
Nixiyaloose
Superior Queen Room
Stayed in Apr 2024
Travel with friends
2 review
Amazing
Posted on Apr 14, 2024
I like the decoration of the room, which is simple and generous. The mattress is neither too soft nor too hard, just right, very friendly to people with back pain. The mirror is big enough for two people to use at the same time. The food delivery robot is very cute, and you can order takeout with it! The cleaning lady and the front desk lady have a good service attitude. When I took the stored luggage, it was inconvenient to pour water, so the lady helped to deliver the luggage to the rest sofa area, and sent two bottles of mineral water before leaving. Thank you very much! It would be better if there were more hooks in the room and the air conditioning was more adequate☺️☺️☺️
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Response from Property: Every journey has an experience worth remembering, which brings satisfaction and happiness, as well as beautiful memories. Meeting is fate, and Xiaomei is committed to leaving all the beauty for you to feel. I am very happy that you recognize Xiaomei. If you are satisfied, you can light up all five stars. Xiaomei will not be arrogant or impatient and will continue to move forward. I wish you a pleasant journey!
Anonymous User
Queen Room
Stayed in Apr 2024
Couples
2 review
Outstanding
Posted on Apr 8, 2024
Fenfen, Xiaoxue and Yanan provided good service and also gave us a small gift of shadow puppets
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Response from Property: I would like to listen carefully like this, awaken every cell in my body, and follow you. I hope to bring you a better stay experience next time. We look forward to meeting you next time!
IJK mum
Superior Room (2 beds)
Stayed in Mar 2024
Family
8 review
Outstanding
Posted on Apr 3, 2024
Baodong is very good, the first choice when going to Xi'an. Breakfast is very rich. The room is beautiful, comfortable and quiet. There are many shopping malls and restaurants nearby.
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Response from Property: The years are quiet and good, sign a piece of time in the passing years, listen to the sound of flowers blooming, watch the water flow, and wish you well!
Xiangxiangxiangdui
Queen Room
Stayed in Mar 2024
Business travelers
23 review
Great
Posted on Mar 30, 2024
The location, hygiene, and service are all very good!!
But what are the gifts? It seems there is none. The breakfast is also rich.
I will recommend others to stay in this hotel.
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Response from Property: Hehe~ Your good comments make us feel excited. Thank you for your support and love. We will continue to work hard to do better. I wish you a happy life!
Guest User
Superior Room (2 beds)
Stayed in Mar 2024
Travel with friends
1 review
Outstanding
Posted on Mar 27, 2024
It is a new hotel, so the room facilities and lobby design are very grand, and the hygiene is very good. Especially the lady at the front desk, Yanan, is very enthusiastic and has a good service attitude. I will recommend this hotel to my friends next time. On the main road, the surrounding supporting facilities are very mature, including Impression City, Shenglong Plaza, and not far away is the Longshou Night Market, which is very lively.
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Response from Property: Hello, dear guest! Thank you for staying at the Mercure Xi'an Longshouyuan Daming Palace Hotel and giving us a fair evaluation. We will definitely not disappoint your expectations and will do better. We look forward to your next visit!
Guest User
Superior Queen Room
Stayed in Mar 2024
Family
4 review
Outstanding
Posted on Mar 29, 2024
The room is very big, it is cleaned every day, and it is very comfortable to live in. It is very cost-effective
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Response from Property: Trust is in full swing, taste it carefully, different flavor, different feeling, your satisfaction is our greatest happiness!
Xubeiyu
Queen Room
Stayed in Mar 2024
Business travelers
21 review
Outstanding
Posted on Mar 16, 2024
Huazhu's Light! There is nothing wrong with the decoration and the room. What is commendable is that the service is also in place. I would like to praise Yanan and Pengpeng, who also enthusiastically helped me find the watch cover and issue the invoice. Thank you!
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Response from Property: Trust is in full swing, taste it carefully, different flavor, different feeling, your satisfaction is our greatest happiness!