100 meters southeast of Dayan Pagoda South Square, Qujiang New District, Yanta District, Xi'an, Shaanxi, ChinaView Hotel Details
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FAIRYLAND HOTEL Guest Reviews
4.6/5
Very Good
534 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(534)
Positive reviews(522)
Reviews with photos/video(129)
Convenient location(93)
Friendly front desk staff(76)
Awesome amenities(42)
Easy to get around(33)
Would stay again(23)
Close to scenic area(22)
Many dining options(17)
Negative reviews(12)
Girlie
Queen Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 31, 2024
Good and clean hotel very convenient
Location is the best
Response from Property: Thank you for your praise of our hotel, we are very happy to get your recognition,welcome to stay again next time
Tom Shanti
Family Room
Stayed in Jul 2024
Family
43 review
5.0/5
Outstanding
Posted on Jul 17, 2024
Nice place and great location! Right in town and great amenities
Response from Property: Thank you for your positive comment. Your encouragement will keep us moving forward. We sincerely hope that we will have more chances to serve you. Thanks!
Guest User
Business Queen Room
Stayed in Sep 2024
Family
9 review
4.6/5
Great
Posted on Sep 7, 2024
Very good hotel, very close to the subway station, very convenient to visit Datang City that never sleeps at night, it only takes ten minutes to walk back to the hotel, and the front desk lady also upgraded the room, the lobby attendant helped to carry the luggage upstairs, thank you very much, I will stay here again next time, very satisfied
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Guest User
Business Queen Room
Stayed in Aug 2024
Family
14 review
5.0/5
Outstanding
Posted on Aug 27, 2024
The room is clean and tidy, and the service is first-class!
It is worth mentioning that the hotel is in the Tang Dynasty City that never sleeps. It is very close to the fountain and the Big Wild Goose Pagoda, which is very convenient!
In addition, there are many delicious foods around!
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Response from Property: Dear guests! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different stay experience to every guest. We are really moved to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time.
Sunailaoyusunaicha
Queen Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 12, 2024
It was a great experience staying here. The Tang Dynasty City that never sleeps is right outside the door. The entrance is a popular photo-taking spot. It was beautiful and lively at night. I felt like I was dreaming back to the Tang Dynasty. I recommend staying here!
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Response from Property: Dear guest, hello, I am really happy to see your 5-point praise. People who like good reviews will never have bad luck. The happiest thing in life is to have a group of customers who understand you. I wish you prosperity.
Guest User
Superior Queen Room
Stayed in Jul 2024
Family
2 review
2.3/5
Posted on Aug 1, 2024
I booked a king-size bed room for 2 adults and 1 child. When I arrived at the hotel, I was assigned a 1.5m king-size bed. When I entered the room, the bedsheets were stained. I asked the front desk customer service to help me change the clean bedsheets. Then the auntie came in with a sullen face and looked unhappy. Her attitude was extremely bad. I communicated with the auntie at that time why she had such an attitude. Later, I was transferred to another king-size bed room. The window was on the corridor. I couldn't sleep all night. The bathroom didn't have a dry and wet separation area. Anyway, it was a very bad experience and it made me feel bad.
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Response from Property: Dear guest, thank you for your valuable suggestions. We will take your feedback seriously. We are very sorry to disappoint you. Because the hotel room type is special, the beds in the room are 1.5 and 1.8. If you have any questions, you can communicate with the front desk and we will try our best to meet your needs. We will also conduct special training for relevant staff for the service. We apologize to you again. Finally, we appreciate your valuable suggestions. We will continue to work hard to continuously improve our services in order to meet the needs of guests and ensure guests' pleasant experience as always.
Guest User
Family-friendly 2-bed Room
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 31, 2024
We didn't have high expectations for our trip to Xi'an, as we were just passing through. However, we felt right at home after one night's stay, especially from the staff member who was in charge of receiving us, the beautiful Hou Jiayao. Her thoughtfulness made our one-day trip very touching. From the directions before arriving at the store to the meticulous and patient arrangements for booking the car, she also took into consideration and coordinated several changes in the itinerary for us, which made our trip to Xi'an a perfect end.
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Response from Property: In the vast sea of people, meeting you is like a destiny that is destined in my heart. Good reputation comes from you, and we are very pleased to see you satisfied. We will continue to innovate and do our best to bring the best service to every VIP.
Guest User
Queen Room
Stayed in Jul 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jul 25, 2024
The hotel entrance is prosperous, as if traveling through time. The night view is so beautiful. It is a must-visit place for Internet celebrities to check in. The hotel room is also very clean. The front desk service is very enthusiastic. All travel questions can be consulted at the front desk. The recommendations are very good. I must give it a big thumbs up.
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Response from Property: Hello! Thank you for taking the time to give us a sincere review. The hotel is located in the core area of Dayan Pagoda and Tang Dynasty City. The hotel rooms are equipped with ergonomic mattresses and healthy pillows, hoping to provide you with the best sleep experience. We always adhere to the principle of "customer-oriented and attentive service". We hope that every guest will feel like a family member after staying here. We hope that we can become your friends and look forward to your visit again.
Anonymous User
Queen Room
Stayed in Jul 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jul 23, 2024
0The location is great, a very good hotel
Very clean, very clean and tidy
The front desk service is very warm and polite, very good
I signed up for travel and Qianguqing at the hotel, which is very cost-effective. The formal company has no shopping and additional fees, and the price is also favorable. It is recommended and more reliable than scalpers [strong]
The facilities in the hotel room are very intelligent, the toilet is also inductive and has a heating ring, which is very user-friendly. You can call the room assistant directly when lying on the bed. The curtains, TV, and lights can all be voice-controlled. The hotel's air conditioning is also very powerful and cool. It is recommended for summer travel👌
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Response from Property: Wow, we are really happy to see your satisfied message. If you have any needs when staying in our hotel, you can contact the front desk for consultation, especially for travel tips. The ladies and brothers at the front desk are all local "natives" in Xi'an. They can give you a lot of suggestions and recommend many treasure shops! We are very happy that you can trust the hotel. The hotel will not let down every guest who trusts us. All the additional services and cooperative products provided have been inspected and guaranteed. You can feel free to consult. At the same time, thank you very much. We have such a fate to meet in the ancient city of Xi'an. We look forward to your visit again and hope to meet you again in Xi'an~
Guest User
Queen Room
Stayed in Jul 2024
Other
1 review
5.0/5
Outstanding
Posted on Jul 3, 2024
This hotel is in the Tang Dynasty City that Never Sleeps, which is very convenient. There is no one at the entrance of the City that Never Sleeps during the day, but at night it is full of young ladies and young men wearing Hanfu taking photos. It is so prosperous. The location is very good. It takes two minutes to walk to the Big Wild Goose Pagoda on the right. The City that Never Sleeps is at the entrance, and the Twelve Hours of Chang'an is behind the hotel.
The room is very clean, sanitary, and very tidy. The room is intelligent and can be voice-controlled, especially the mattress, which is very comfortable. I will choose this store next time I go to Xi'an, and I will also recommend it to friends who are going to Xi'an.
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6/7
Response from Property: Dear guest: Hello! Thank you for taking the time to give us a sincere review. The hotel is located in the core area of Big Wild Goose Pagoda and Tang Dynasty City. The hotel rooms are equipped with comfortable mattresses and pillows, hoping to provide you with the best sleeping experience. We always adhere to the principle of "customer-oriented and attentive service". We hope that every guest will feel like a family member after staying here. We hope that we can become your friends and look forward to your visit again.
Guest User
Business Queen Room
Stayed in Jul 2024
Other
1 review
5.0/5
Outstanding
Posted on Jul 2, 2024
The location is near the Tang Dynasty City that Never Sleeps. It is very convenient for shopping. There is a large shopping mall opposite. Parking is also very close. 30 yuan for 24 hours is already a good deal for this area. It feels very comfortable when you enter the door. There is a large rest area, clean and tidy. The front desk lady is very enthusiastic and patiently guides you on the tour, avoiding many pitfalls. The hotel room is clean and hygienic, and the cost performance is very high. For the Big Wild Goose Pagoda, this place is really conscientious. The nearby transportation is also very convenient. The hotel is quite new when you enter. I like it very much and recommend it.
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Response from Property: Dear guest, thank you for choosing our hotel and sharing your stay experience. We are very happy to hear your appreciation for our hotel and believe that your evaluation is the driving force for us to continuously improve our service quality.
Ningxiaoyun
Queen Room
Stayed in Jul 2024
Other
1 review
5.0/5
Outstanding
Posted on Jul 2, 2024
I went to Xi'an with my kids and booked a hotel in the Tang Dynasty City. The hotel is very clean, especially the mattress is very comfortable, and the hot water is also very good. After a day of shopping, I was so tired that I went back to take a hot shower. It was so comfortable. The room on the fourth floor is very unique. You have to walk one floor, but it is very cost-effective. The hotel service is very enthusiastic. We talked with the front desk for a long time. The front desk recommended us a lot of food and helped us book performance tickets. It was several hundred yuan cheaper and very reliable. For friends who are going to Xi'an, I personally recommend this one. It is clean, has a good location, and has good service. It is very comfortable to stay.
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Response from Property: Thank you again for your support and encouragement. We will continue to work hard to provide every guest with a better accommodation experience. We look forward to providing you with better services in the near future.
Guest User
Superior Queen Room
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 30, 2024
The first time I stayed in this hotel, I didn't know it was under the Home Inns. I was really amazed. I contacted the hotel front desk in advance to make an appointment for airport pick-up. It was very cheap at 35 per person and I was directly sent to the back of the hotel. It only took 1 minute to walk in. It was really convenient. The location of the hotel is really good. The Tang Dynasty City that never sleeps is right outside the door, and the Big Wild Goose Pagoda is next to it. The music fountain is really close. The Tang Dynasty Furong Garden is behind the hotel, which is about 7 to 8 minutes' walk. When you are tired of shopping at night, you can go back to the room to rest directly. It is very convenient. The front desk service is also very enthusiastic and has been working hard to provide the best service. The front desk also introduced the nearby attractions to us in detail, recommended a lot of delicious food, and avoided some pitfalls. It is really a great experience for outsiders. The room is very quiet, the hygiene is very thorough, and it is very clean when you open the door. Although the room is not very big, it is small but complete. Most of the rooms are intelligently controlled (toilet, TV, air conditioning, curtains), and the bedding is also very comfortable. I like that mattress very much. The water in the room is free. If it is not enough, you can get it directly at the front desk. In short, the stay is very comfortable. The hot water at the front desk is always available, which is really convenient. Although the hotel is in the Tang Dynasty City, it is very cost-effective and has a unique hotel. I strongly recommend everyone to come and experience it. It is really comfortable.
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Response from Property: Thank you for staying at Xi'an Fairyland Hotel and for your satisfactory comments. Welcoming guests from afar, a blooming smile is our original logo, and gentle words are like a breeze to blow away the fatigue of the journey. We will continue to maintain our service quality and service enthusiasm, and bring every guest a pleasant stay experience. Thank you for your recognition of our service, and sincerely look forward to your next visit!
Guest User
Business Queen Room
Stayed in Apr 2024
Family
3 review
5.0/5
Outstanding
Posted on May 3, 2024
Hygiene: Very good
Location: Very good, many restaurants nearby
Service: The front desk staff are very kind, and they even showed me which restaurant is more suitable for children when I saw that I brought my child
Facilities: Very new, automatic curtains, automatic flush toilet
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Response from Property: Dear guest: Hello! I am glad that you chose Yunshang. I was shocked to see your comments! The hotel is located in the bustling area of Dayan Pagoda, the Tang Dynasty City that never sleeps. It has the bustle of the prosperous Tang Dynasty and the convenience of the city. Home is a safe haven, a cozy nest, and a place that warms the body and mind. Home is where there is love. We have always hoped to use our caring and warmth to become the home away from home in your heart. We look forward to your next visit home and wish you a happy life!
Xinghewangu
Business Queen Room
Stayed in Apr 2024
Business travelers
56 review
3.0/5
Posted on Apr 29, 2024
The hotel is in the style of ancient buildings. At the beginning, I was arranged to stay in the top floor attic with a big bed. The window is very small. People with tall height can easily hit their heads. The space is not big and not bright! Later, I communicated with the front desk to change the room. I felt that I was not trained well and was very rigid. Their workers in suits also looked like they owed her money. Later, I coordinated for a long time and paid part of the fee to move to the lower floor.
Also, when I checked in, the Xiaobei smart voice in the room was a thousand times worse than Xiaodu. The Mandarin was not standard, and it was difficult to control the sound whether it was loud or soft.
The hotel is located on the pedestrian street of the Tang Dynasty City that Never Sleeps. The surrounding environment is still very good. Friends who need room space and brightness are better to choose a hotel that suits their accommodation environment online in advance
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry for the bad experience you had during your stay. We value the feedback of every customer. Due to the hotel's construction, the fourth floor of the hotel is all loft rooms, but the hotel also has other room types to choose from. You can choose according to your needs. We will also strengthen the training and management of relevant staff, improve their service standards, and give relevant staff certain punishments. I understand your feelings very well. We sincerely apologize to you. We will definitely strengthen management to avoid such a situation from happening again. Thank you very much for your criticism and correction this time! We also look forward to your next experience.