Anonymous User
November 3, 2024
The front desk service attitude was very bad. I told them twice that the sleep quality was not good and it was best not to arrange a room near the elevator, but the waiter arranged the room near the elevator. I had to run up and down with my suitcases to change to the second room. When I opened the door of the second room, there was no electricity in the room and there was a smell. I contacted the electrician to fix the room electricity. Although it was fixed, the whole room was out of electricity when the bedside lamp was turned off. I was speechless. I contacted the front desk to change the room. She said that the room was full and it was too late, so I had to make do with it. But in the morning, I asked the hotel cleaning staff and they said there were some empty rooms. I lived there for two days in a very uncomfortable way. I don’t know if the attitude towards Ctrip users is very bad.
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