Huaju Hotel (Xi'an Wulukou Subway Station) Reviews
Huaju Hotel (Xi'an Wulukou Subway Station)
Jiefang Road No.306, Xincheng District, Xi'an, Shaanxi, ChinaView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Huaju Hotel (Xi'an Wulukou Subway Station) Guest Reviews
4.8/5
Excellent
2032 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
Filter by:
Sort by:
All reviews(2032)
Positive reviews(2008)
Reviews with photos/video(512)
Easy to get around(552)
Convenient location(439)
Close to metro(333)
Classy environment(239)
Friendly front desk staff(221)
Would stay again(84)
Well decorated(38)
Awesome gym(10)
Negative reviews(24)
Guest User
Youxiang Big Bed Room
Stayed in Dec 2023
Couples
11 review
2.0/5
Posted on Jan 1, 2024
The room was pretty good, but the bathroom was so small that I bumped into it several times while taking a shower. The sink and toilet were about the size of a fist, and I couldn't even brush my teeth or wash my face!
Bad reviews for hygiene, it’s really bad! The bedside table was all gray. When I lifted the quilt, there was someone else's hair. There was one golden hair and a few short black hairs under the sheets. The next day when I went out, I called specifically to ask for the quilt cover to be changed. When I came back, I found that it hadn't been changed at all. Yesterday I wiped it. The dirty areas were still there the next day. . . . . .
Xiaodu Smart is very easy to use
Air conditioner blows cold air
The sound insulation is so bad, you can hear everything clearly when walking upstairs! Very disruptive to your night's rest
As for the thing outside the window, you can look at the pictures for yourselves. I feel that the safety factor is too low.
Original TextTranslated by Google
Response from Property: Dear guest, first of all, we would like to express our sincerest apologies to you. We take your feedback very seriously. Hotel hygiene has always strictly implemented three-level ward rounds, cleaning self-inspection-supervisor inspection-store manager spot inspection. In response to your feedback, we have imposed corresponding penalties on relevant staff and strengthened professional skills training. The platform area on the third floor is an equipment storage area designated by relevant departments. Of course, we will also consider your suggestions and implement corresponding shielding. Our engineering staff will regularly inspect and maintain the hotel facilities, and no air conditioning abnormalities have been found yet. If you come again, if you have any questions, please call the front desk as soon as possible, and we will arrange staff to help you solve it in time. We apologize again and sincerely look forward to serving you again. All the staff at Huaju Hotel Xi'an wish you a happy New Year and all the best!
Guest User
Youxiang Big Bed Room
Stayed in Dec 2023
Other
3 review
2.7/5
Posted on Dec 21, 2023
The room is not soundproofed. You can clearly hear the sound of watching TV in any room at night.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing to stay at Huahuajia Hotel. We regret that we were not able to give you a satisfactory stay experience. We have received your suggestions on room facilities. Your opinion is indeed very important to our hotel. The hotel has always inspected the facilities regularly. We will also increase our efforts in the future to strive to maintain the facilities at a perfect level to avoid Something like this happens again. Huahuajia would also like to remind you that if you stay at Huahuajia's hotel, you can call the front desk if you have any needs during your stay. We will definitely provide the most dedicated service. Our store provides customers with [free mineral water] + [tea bags] + [coffee bags] in the room, which can meet the basic needs of customers during their stay. The hotel's [Laundry Room] + [Gym] can also add a touch of convenience to your journey. At the corner of the ancient city at sunset, I urge you to stay with the wine. Huaju Hotel Xi'an Branch welcomes you to visit us again! ! !
Anonymous User
Guestroom (2 beds)
Stayed in Jan 2024
Solo travelers
1 review
2.2/5
Posted on Feb 1, 2024
The toothbrush is recycled, not disposable; and the sheets are dirty
Original TextTranslated by Google
Response from Property: Dear guest, thank you for taking the time out of your busy schedule to leave a review. I am very sorry that I could not give you a satisfactory stay experience. The hotel adheres to the service concept of guest first. The supplies in the room are all purchased from regular channels and will be opened on the same day. The toothbrushes are packaged and processed on the same day, and there is no secondary use. You can use them with confidence. We take your questions very seriously, and the hotel will follow up on the products supplied by suppliers to ensure quality. During your stay, there will be staff on duty 24 hours a day at the front desk. We look forward to you contacting us in time next time you check in. The hotel will cooperate with you in a timely manner to solve your problems. In order to ensure the comfort of guests, the hotel bedding is made of pure cotton. In winter, static electricity absorbs some floating objects on the clothes. We will definitely clean them more carefully. There is a leisure area in the lobby on the first floor of Huahuajia, which provides self-service drinks [coffee] + [milk tea] + [juice], which can be selected according to your preferences. In addition, the 4th floor is equipped with a [washing machine] + [dryer] + [laundry detergent], which is deeply cleansing. The 90°C high-temperature cylinder is self-cleaning, and the clothes drying stops and the odor-eliminating air wash is available. At the same time, there is also a [gym] for guests, so that you can completely relax your body during the trip. welcome next time!
Siqingmiyu
Youxiang Big Bed Room
Stayed in Oct 2023
Couples
4 review
3.0/5
Posted on Oct 16, 2023
After staying for 5 days in a row, the toilet base in the first room leaked. On the third day, I told the front desk and they changed the room.
After changing rooms on the third day, I went hiking in the evening and was unable to stay. When I came back on the fourth day, a cigarette butt appeared out of thin air in the room.
On the 5th day, I went to ask the front desk and said that maybe the new aunt didn't pay attention. Then the front desk manager said that they would change our room. I said no, and then said that they would change us to new linens. I said that would be fine. As a result, when I came back from playing in the evening, I didn't change it.
I called the front desk and asked, but the front desk said they couldn't change her and the aunt was off work.
I don’t know if the front desk didn’t inform the aunt, or if the front desk informed her, but the aunt didn’t do anything.
If informed, the manager only informed and did not follow up on the follow-up progress.
Quite disappointed
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing to stay at Huahuajia Hotel. We regret that we were not able to give you a satisfactory stay experience. We have received your suggestions on room facilities. Your opinion is indeed very important to our hotel. The hotel has always inspected the facilities regularly. We will also increase our efforts in the future to strive to maintain the facilities at a perfect level to avoid Something like this happens again. Of course, when you stay at Huahuajia's hotel, you can call the front desk if you have any needs during your stay, and we will definitely provide the most dedicated service. Our store provides customers with [free mineral water] + [tea bags] + [coffee bags] in the room, which can meet the basic needs of customers during their stay. The hotel's [Laundry Room] + [Gym] can also add a touch of convenience to your journey. At the corner of the ancient city at sunset, I urge you to stay with the wine. Huaju Hotel Xi'an Branch welcomes you to visit us again! ! !
Guest User
Guestroom (2 beds)
Stayed in Oct 2023
Travel with friends
19 review
5.0/5
Outstanding
Posted on Oct 12, 2023
This is the most comfortable hotel I have stayed in during my four days in Xi'an. It is very good in terms of environmental sanitation and decoration services. The price is not expensive and the sound insulation effect is also very good. It is very suitable for people to have a good rest after playing for a day. The Sichuan girl at the front desk is also very enthusiastic. All in all, this is a very good hotel and I highly recommend everyone to stay. The most important thing is that there is a subway station downstairs, so it is very convenient to go anywhere.
Original TextTranslated by Google
Zhaoji
Huixiang Big Bed Room
Stayed in Oct 2023
Other
39 review
3.0/5
Posted on Oct 12, 2023
The acne on my body has not improved after so many days. Instead, it has become serious. I have acne all over my body and one on my face. I have to go home for treatment. I told the store manager at that time that he asked me to call Ctrip and compensate me 68 yuan. I forgot to mention the registration fee for getting the medicine, but it doesn't matter. I thought it would be fine just to apply some medicine, but I didn't expect it to be serious now. The store manager kept emphasizing that the hygiene had passed the test. I opened it after checking the room. The room facilities were all new, but I did get acne after staying in the hotel for one night.
The doctor also said that it was due to contact with unclean things or mites. The acne now is not as large as it was that day. They all appear in small groups.
Original TextTranslated by Google
Response from Property: Dear Sir, thank you very much for choosing to stay at Huaju Hotel. We regret that we could not give you a satisfactory stay experience this time. We are deeply sorry. We also attach great importance to the bad experience we have brought to you this time. It is because of your detailed comments despite your busy schedule that Huahua has the direction to improve. Before opening, the hotel was professionally treated with formaldehyde, and linens were washed according to standard procedures. The hotel can provide relevant test reports. Disinfection is strictly enforced to ensure that every guest is replaced, but your health is our biggest concern. You must pay attention to protection when you are out. It is a rare fate to meet you in Xi'an. Of course, staying at Huahuajia If you have any needs during your stay at the hotel, you can call the front desk, and we will definitely provide the most dedicated service. The hotel is equipped with a gym, laundry room and dryer. Provides quality and convenient services for your travel. I wish you a speedy recovery, and all the staff at Huaju wish you success in your work and a happy life!
Guest User
Huixiang Big Bed Room
Stayed in Jan 2024
Business travelers
12 review
3.0/5
Posted on Jan 27, 2024
The environment and location of this hotel are good. It is really convenient for people traveling out of town. However, the air conditioner is not powerful and it is a bit cold. I keep the bathroom open and it gets even colder. Hygiene is also good. It’s outrageous. I have stayed in hotels ranging from 2k to 100. I am also a hotelier. I asked for four bottles of water and told me no, I could only give two bottles, haha. I've asked for two bottles at a time before. Later, I thought I wouldn't have to ask for four bottles the next day. I asked why they gave me two bottles if they could only give me two bottles. No four bottles? Is this the waiter's personal behavior or was it arranged by your boss? Why don't you raise the room rate more to make me feel more comfortable? This can't be the only one who joins, right? How many hotels now offer complimentary drinks in the elevators? You can just take them out and give them to you? Do you think Xi'an, a tourist city, can bring warmth to people from other places? If I am the boss, I have nothing to say. What if people like employees don’t deal with it? I will stay here next time
Original TextTranslated by Google
Response from Property: Dear guest, thank you for giving us your valuable advice despite your busy schedule. We are very sorry that we were unable to give you a satisfactory accommodation experience. In response to your feedback, the hotel immediately launched relevant training for employees, and the project also carried out simultaneous inspections of room air conditioners. We will continue to complete the survey and arrangement of guest rooms in the entire hotel. Customer satisfaction is the hotel's responsibility, and we sincerely apologize to you again. We will also intensify our efforts in the future to strive to maintain services and facilities at a perfect level to avoid such things from happening again. We look forward to your visit again. All the staff at Huaju Hotel Xi'an wish you success in your work and a happy life!
Anonymous User
Youxiang Big Bed Room
Stayed in Jan 2024
Business travelers
80 review
1.0/5
Posted on Jan 22, 2024
Before I moved in, my attitude was good. But when I moved in and played, my attitude changed. My attitude was arrogant. It was bad to a certain extent. I acted like a thief when I changed my face. Give the hotel a thumbs up. Mastering face changing is also a skill.
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry that we could not give you a satisfactory stay experience. The hotel has always been adhering to the customer first service concept. The front desk is on duty 24 hours a day to provide services to you at any time. Failure to pay attention to your stay experience in time is a shortcoming of the hotel. We also hope that when you stay again, you can give us timely feedback on any existing problems to ensure that you have a satisfactory stay. We will also strengthen training in the future, no matter from the maintenance of facilities or the improvement of services, we look forward to your affirmation after staying again. Huahuajia would also like to remind you that if you stay at Huahuajia's hotel, you can call the front desk if you have any needs during your stay. We will definitely provide the most dedicated service. Our store provides customers with [free mineral water] + [tea bags] + [coffee bags] in the room, which can meet the basic needs of customers during their stay. The hotel's [Laundry Room] + [Gym] can also add a touch of convenience to your journey. At the corner of the ancient city at sunset, I urge you to stay with the wine. Huaju Hotel Xi'an Branch welcomes you to visit us again! ! !
Guest User
Youxiang Big Bed Room
Stayed in Dec 2023
Family
6 review
1.0/5
Posted on Feb 19, 2024
The air conditioner can freeze people to death. The sound is very loud and noisy. It is an old hotel that was renovated in a very rough way. You must not book this kind of hotel again with children in the future.
Original TextTranslated by Google
Response from Property: Dear guest, first of all, we would like to express our sincerest apologies to you. We take your feedback very seriously. In response to your feedback, we immediately checked the air conditioning equipment. The normal room temperature heating can reach at least 26 degrees. We are very sorry that we failed to meet your standards. You reported that the sound is loud. After evaluation by a professional organization, it currently meets the decibel requirements for regular sleep. Individual customers who are sensitive to sound can inform the front desk in advance when checking in. The hotel can provide silent earplugs, etc. Each of your suggestions will be of great help to the hotel in improving its services. The hotel has been regularly inspecting the facilities and has found no abnormalities in the air conditioning. If you check in again, if you have any questions, please call the front desk and we will promptly arrange staff to help you solve the problem. We sincerely apologize to you again and look forward to serving you again. All the staff at Huaju Hotel Xi'an wish you a happy New Year and all the best!
Guest User
Huixiang Big Bed Room
Stayed in Oct 2023
Travel with friends
14 review
1.7/5
Posted on Oct 26, 2023
I stayed on the third night because I went to climb Huashan Mountain and came back very late and very tired. I thought I would leave tomorrow, so I didn’t change hotels. But this time it was really annoying. I booked a new room because I thought there was no window. It may be quieter, but the TV in the room is broken. The waiter came and couldn't fix it. This is a trial opening. The new TV is broken. It makes people wonder if it is second-hand. If you don't watch the TV, it doesn't matter. Climb the mountain. I'm so tired, I think I have to sleep in tomorrow. Anyway, I have a flight in the evening, so I'm not in a hurry. At about 7 o'clock in the morning, they were decorating the second floor with electric hammers, and they didn't stop. Moreover, the ventilation of the darkroom was relatively poor, which caused me to have a headache. It hurts and my throat is a little dry, so I don’t recommend it for everyone to go now. If you are not afraid of noise when sleeping, and you are not afraid of the smell of new decoration, then just pretend that I didn’t tell you. And there are so many hotels around, so the choices are huge.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing to stay at Huahuajia Hotel. We regret that we were not able to give you a satisfactory stay experience. We have received your suggestions on room facilities. Your opinion is indeed very important to our hotel. The hotel has always inspected the facilities regularly. We will also increase our efforts in the future to strive to maintain the facilities at a perfect level to avoid Something like this happens again. Huahuajia would also like to remind you that if you stay at Huahuajia's hotel, you can call the front desk if you have any needs during your stay. We will definitely provide the most dedicated service. Our store provides customers with [free mineral water] + [tea bags] + [coffee bags] in the room, which can meet the basic needs of customers during their stay. The hotel's [Laundry Room] + [Gym] can also add a touch of convenience to your journey. At the corner of the ancient city at sunset, I urge you to stay with the wine. Huaju Hotel Xi'an Branch welcomes you to visit us again! ! !
Guest User
Huixiang Big Bed Room
Stayed in Oct 2023
Couples
2 review
2.5/5
Posted on Oct 2, 2023
The hotel we arrived at on the 1st looked like a very clean hotel. The hotel's hardware facilities were new and very good without any problems. On the same day, the hotel front desk gave us the wrong room card and opened it to someone else's room. We were shocked and shocked. One day, the young lady at the front desk who changed rooms and continued to stay in the hotel was also very enthusiastic. The next day, she had already extended her stay in the hotel and played for a night. Finally, she was about to go to bed. The front desk called her to ask if it was time to extend her room. After explaining to her I said that the room had been renewed, and I also emphasized not to disturb my sleep. When I was sleeping soundly, the employee suddenly swiped my card and walked into my room. He came in and out twice. The management really needs to be strengthened. The room was clearly visible as soon as I entered the elevator on the 4th floor. It was being renovated, and there was a smell of formaldehyde as soon as I came in. You are just using your customers as green baskets to purify the air for you. I saw that when I first checked into the hotel yesterday, I rated it 5 out of 10, and now it's 4.8. You guys Shouldn't we reflect on it? Instead of asking for good reviews as soon as you check into the hotel, you should strengthen the management of your employees.
Original TextTranslated by Google
Response from Property: Dear customer, thank you very much for choosing to stay at Huahuajia's hotel. We regret that we were not able to give you a satisfactory stay experience this time. We have received your valuable suggestions, and we also attach great importance to the bad experience this time brought to you. It is because of your detailed comments despite your busy schedule that Huahua has the direction to improve. We will definitely strengthen training to improve the professional skills of employees in various positions to prevent such things from happening again. We also look forward to your visit again to witness the growth of Huahua. Of course, if you stay at Huahuajia's hotel, you can call the front desk if you have any needs during your stay. We will definitely provide the most enthusiastic service. Our store provides customers with [free mineral water] + [tea bags] + [coffee bags] in the room. The hotel's [laundry room] + [gym] can also add a touch of fun and convenience to your journey. From all the staff of Huaju Hotel Xi'an, I wish you a happy holiday and a good mood every day. Rain or shine, we are waiting for you in Xi'an!