Mercure Xi'an Stadium Hotel Reviews

I had a fantastic experience with luxurious amenities. The location wasn't really convincing and my room had no city view

Overall feeling: a fast hotel with new facilities and no services. I didn't want to write a review, but the follow-up operation made me feel that the experience was extremely poor. 1. Location: It's inside a stadium, quite hidden. It's not very convenient to take a taxi. You need to walk to the roadside or wait for a taxi. If you call for a taxi, you can wait for the car to arrive, but when you come back from the taxi, the driver doesn't want to take it inside, so he basically just leaves it on the roadside and goes in himself. The hotel has a small shuttle bus, but no staff proactively informed us of the service or asked if we needed it. 2. Service This is the worst experience. Check-in: The arrival time booked by Ctrip is 16:00, but the actual arrival time is after 16:30. When checking in, there was a family of three checking out, and they should have finished checking out. There were two female staff at the bar looking at the computer all the time, and a male staff member was standing next to me. No one paid any attention to me. I didn't know what they were busy with. I took the initiative to say hello and told me to wait a moment. After 6 minutes, I was told that the room had not been cleaned and I was asked to wait in the lobby for half an hour. It was already 17:00 and the room needed to be cleaned temporarily? There was no apology, he just told me that there were more than eleven people and asked me to wait. The staff gives the impression that they are busy and don't want to talk to you, but they don't know what they are busy with because they are not serving any customers. Check-in: The staff I met after going upstairs were very enthusiastic and took the initiative to say hello. But after entering the room, I found that the electric curtains were broken but the gauze curtains were good. After opening it, I found that the window was very small and very high. Maybe that's why the curtains are closed. There is also no room upgrade service and welcome fruit for points redemption on Ctrip (this may be a problem with Ctrip). I put down my luggage and took a short rest. I was about to go shopping in Datang Everlasting City, but I encountered a problem with the location. I waited for a long time for the bus. After waiting at the door for 15 minutes, I got tired and sat on the small shuttle bus of the hotel for 5 minutes. A service person came out and asked if it needed to be delivered to the curb. But the car has already arrived at the hotel door. The air conditioner is very noisy when sleeping at night, so the only option is to supply air. Check out: Before checking out at 11 o'clock, I took the initiative to give the room card to the staff. There was no communication throughout the process, only the words "Hello, check out" from me. The mysterious operation happened. I went to the door to smoke, and a male staff member chased me out and passed me to give souvenirs to my previous guests. When I was smoking at the door, the staff chased me out to give souvenirs to subsequent guests. Maybe it’s because I’m not a member. I just feel quite lost. Here comes the real confusing operation. Around 17:30 on the day after checking out, I received a call from a hotel staff asking me if I was satisfied with the accommodation service. After I told her about the problems I encountered, the staff said I apologized and then told me not to give a negative review. I stated that I would not give a negative review and would give a neutral review based on my actual experience. The staff asked me to give it a neutral rating, but they said they could come to Xi'an to receive me well and give me a small discount. (Black question mark face?) It feels funny. Shouldn’t this kind of inquiry be done when I check out? Instead of solving the problem when it needed to be solved, you called me 6 hours after I checked out to ask for a positive review? Then they asked me to give a positive review without taking any actual remedial solutions or measures. I can only say that the overall experience is very poor. This review is based on personal experience only.

I was very busy this time. I went to Xi'an urgently to deal with something. I booked a hotel nearby, the Mercure Hotel. The hotel environment is very good. It is quiet in the bustle. It is especially quiet at night. I didn't expect there to be such a quiet place in the city. I have always liked the Mercure. , but Mercure’s service is also very good. They can also pick you up and drop off at the subway entrance. Their car is very beautiful. It seems that the merchant is very attentive. I will recommend it to my friends next time. I wish your store a prosperous business.

This hotel only has heating but no air-conditioning. The quilt was too thick at night and it was noisy to open the window. Then I caught a cold repeatedly. I bought medicine at night and asked the robot to deliver it. I took the medicine at about 11 o'clock and fell asleep. Other guests wrote the wrong room number and delivered the wrong takeaway. One time, my girlfriend thought I bought it and asked me if I bought it. I said no and left it at the door, so forget it. Then the front desk called me again and asked me if I had taken takeout. It completely woke me up. I was really speechless. You won't come up to see if it's okay and then say it's okay. It's okay. I have something to do. I was completely speechless for three days. I really didn't have a day. The hotel has no air conditioning. I'm afraid of the heat. Don't stay with the windows open to cool down. But it's noisy in the morning.

Such beautiful women and handsome guy at the front desk actively deal with problems. The room is very clean and nice.

Very satisfied with everything, but the price fluctuates too much. Ctrip's price is more expensive than the retail membership price, and it does not include breakfast. Ctrip booking is not recommended.

The newly renovated hotel has a very good environment. The service is warm and thoughtful. The breakfast is rich and delicious. It is a perfect stay experience. The location is convenient and it is very convenient to travel to Metro Line 2. The hotel also provides a drop-off service when leaving the hotel. It is very intimate. I will definitely choose it again when I come to Xi'an again.

Good hygiene, complete facilities and good services

leno is very good

這家酒店讓人一進門就有種賓至如歸的感覺，房間設施完善，整體入住體驗極佳。前台工作人員阿航同學服務很不錯！實為品質住宿之佳選，很不錯的一家Mercure 強烈推薦！

第一次來西安，選擇了體育場美居，出乎意料的好，衞生設施服務超級棒，呼呼和劉一服務很棒，重點表揚！住在這裏很方便，守着地鐵二號線，去鐘樓鼓樓大雁塔不夜城坐地鐵很快，旅遊首選。下次來西安，首選！

酒店房間很大，安靜，乾淨整潔，早餐豐富，菜品種類特別多，酒店有免費的接送機服務非常人性化，經理leon認真負責非常好的一次入住體驗，下次還是會首選這家酒店！！！

位置鬧中取靜在體育場裏面，停車很方便離地鐵也很近。旁邊還有一個五環體育，臨時買個衣服也挺合適的，酒店服務很認真。

有一説一，酒店位置不錯，體育場裡頭，2號線附近，坐地鐵到周邊的城牆，鐘鼓樓，回民街，大唐不夜城，大雁塔，永興坊這些都很近，地鐵基本上都是2、3站能到！比起景區周邊的景點這裏很安靜，喊車也方便，景區附近的酒店那個交通呀，一言難盡！最貼心的是酒店有個觀光老爺車可以送到地鐵口，酒店到地鐵口也就2，300米，但是西安熱呀，走路要老命了😄但酒店本身還是有點硬傷哈，因為是老體育賓館改造，所以在同級別中房間偏小，空調是定頻的中央空調，對着床的，所以呢價格也相對便宜丟丟！沒有拍照片，到5樓洗衣服的時候順手拍了一張洗衣房的，總體來説不錯，經濟實惠乾淨衞生！會推薦給朋友👍