Shi'an · Life Light Luxury Design Boutique Hotel Reviews

Response from Property: Dear guest, Thank you for your positive feedback! We are delighted to hear that you enjoyed the convenient location of our hotel for walking to the center of the Wall. It's great to know that you found the room beautiful and clean. We strive to provide our guests with a pleasant and comfortable stay, and your comments are greatly appreciated. If you have any further suggestions or if there is anything else we can do to enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back in the future.

Response from Property: Dear guest, Thank you for taking the time to share your feedback. We apologize for the inconvenience you experienced during your stay. We understand that this has been a frustrating experience for you, and we would like to address your concerns. Firstly, we would like to clarify that we are a hotel, not Airbnb. We pride ourselves on providing a comfortable and clean accommodation environment. We are sorry that the family room you were transferred to did not meet your standards. We have noted your comments and will ensure that our housekeeping team pays more attention to the cleanliness and maintenance of the rooms in the future. Regarding the hot water issue, we apologize for the inconvenience caused. Our maintenance team has been notified and will resolve the issue as soon as possible. We understand that this was an unexpected change for you, and we did communicate with you on the same day. In the evening, because the maintenance technician who came was a man, and considering that it was too late to disturb you, in order to allow you to rest earlier, the maintenance technician was asked to go back. At that time, you also agreed. In the middle, you were not familiar with the takeaway software, and my foreign language is not very good. I was also actively solving your problem. We apologize for the inconvenience caused. We strive to provide the best experience for our guests and will do our best to ensure that similar situations do not occur again. The compensation promised to you is valid for a long time. We hope that when you check in next time, you can inform me in advance. I will check it again for you before checking in to avoid this kind of thing from happening again. Once again, we apologize for the inconvenience you experienced during your stay. We value your feedback and will use it to improve our services. If you have any other questions or concerns, please feel free to contact us. Best regards,Hotel Management

Response from Property: Thank you for your recognition

Response from Property: 謝謝您的評價

Response from Property: 謝謝您的支持，歡迎您在來

Response from Property: 謝謝您的認可

Response from Property: 謝謝您支持，我們店距離永寧門地鐵站很近，走路8分鐘左右就能到，距離景點也很近，歡迎您下次再來。

Response from Property: 尊敬的客人謝謝您的支持，我們會繼續努力把服務和衞生做好，爭取讓您下次來有一個新的體驗

Response from Property: Thank you for your evaluation. Our store is near Yongningmen subway station, which is only a 5-minute walk away. There is cleaning every day. We will continue to improve our service and hygiene.

Response from Property: Thank you for your support. Our location is close to Yongningmen subway station, which is very convenient for travel. There is also cleaning every day. You are welcome to visit again.

Response from Property: 謝謝您的支持和評價，咱們店距離永寧門地鐵站走路8分鐘左右，出行很方便。

Response from Property: Thank you for your support and evaluation

Response from Property: Thank you for your support and evaluation

Response from Property: 尊敬的客人， 非常抱歉給您帶來了如此糟糕的入住體驗，這完全不是我們希望呈現給客人的樣子。對於酒店位置難找、電梯等待時間長、房間設施老舊損壞以及用品不符合描述等問題，我們向您致以深深的歉意。 我們會立即對這些問題進行全面的整改和修復，更新設施設備，提升服務質量。希望能有機會彌補這次的失誤，重新為您提供滿意的住宿體驗。