Shi Eucalyptus Collection Hotel (Yongning Gate Subway Station, South Gate of Xi'an City Wall) Reviews

Response from Property: Dear guest, Thank you for your positive feedback! We are delighted to hear that you enjoyed the convenient location of our hotel for walking to the center of the Wall. It's great to know that you found the room beautiful and clean. We strive to provide our guests with a pleasant and comfortable stay, and your comments are greatly appreciated. If you have any further suggestions or if there is anything else we can do to enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back in the future.

Response from Property: Dear guest, Thank you for taking the time to share your feedback. We apologize for the inconvenience you experienced during your stay. We understand that this has been a frustrating experience for you, and we would like to address your concerns. Firstly, we would like to clarify that we are a hotel, not Airbnb. We pride ourselves on providing a comfortable and clean accommodation environment. We are sorry that the family room you were transferred to did not meet your standards. We have noted your comments and will ensure that our housekeeping team pays more attention to the cleanliness and maintenance of the rooms in the future. Regarding the hot water issue, we apologize for the inconvenience caused. Our maintenance team has been notified and will resolve the issue as soon as possible. We understand that this was an unexpected change for you, and we did communicate with you on the same day. In the evening, because the maintenance technician who came was a man, and considering that it was too late to disturb you, in order to allow you to rest earlier, the maintenance technician was asked to go back. At that time, you also agreed. In the middle, you were not familiar with the takeaway software, and my foreign language is not very good. I was also actively solving your problem. We apologize for the inconvenience caused. We strive to provide the best experience for our guests and will do our best to ensure that similar situations do not occur again. The compensation promised to you is valid for a long time. We hope that when you check in next time, you can inform me in advance. I will check it again for you before checking in to avoid this kind of thing from happening again. Once again, we apologize for the inconvenience you experienced during your stay. We value your feedback and will use it to improve our services. If you have any other questions or concerns, please feel free to contact us. Best regards,Hotel Management

Response from Property: Thank you for your recognition

Response from Property: Thank you very much for your good comments on our hotel! We have been committed to providing guests with a clean, comfortable and convenient accommodation experience. We are very pleased to hear that you are very satisfied with our hygiene, facilities and other aspects. Our hotel is located near the city center, surrounded by many listed restaurants and entertainment facilities. It is about 5 minutes' walk to the subway station, and the transportation is very convenient. At the same time, we also pay great attention to the guests' accommodation experience and strive to provide a quiet and comfortable environment. If you have the opportunity to come to Xi'an again, we look forward to your visit again! I wish you a pleasant journey!

Response from Property: Thank you for your support and evaluation

Response from Property: Thank you very much for your good comments on our hotel! We have been committed to providing guests with a clean, comfortable and convenient accommodation experience. We are very pleased to hear that you are very satisfied with our hygiene, facilities and other aspects. Our hotel is located near the city center, surrounded by many listed restaurants and entertainment facilities. It is about 5 minutes' walk to the subway station, and the transportation is very convenient. At the same time, we also pay great attention to the guests' accommodation experience and strive to provide a quiet and comfortable environment. If you have the opportunity to come to Xi'an again, we look forward to your visit again! I wish you a pleasant journey!

Response from Property: Dear guest, We are very happy to receive such a high evaluation from you! We are very pleased to provide you with considerate service, and we are also lucky to save you the trouble of dragging your luggage in the rain. We look forward to serving you again!

Response from Property: Dear guest, thank you very much for your high evaluation of our hotel! It is our greatest pursuit and honor to make you feel convenient, comfortable and warm during your travel and accommodation. We look forward to your visit again and we will serve you as always!