Hampton by Hilton Xi‘an South Gate City Wall Reviews
Hampton by Hilton Xi‘an South Gate City Wall
Building C, 18 West Huancheng South Road, Beilin District, Xi'an, Shaanxi Procince, China, Beilin District, Xi'an, Shaanxi, ChinaView Hotel Details
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Hampton by Hilton Xi‘an South Gate City Wall Guest Reviews
4.7/5
Outstanding
354 review
Verified reviewsLocation4.7
Amenities4.6
Service4.7
Cleanliness4.8
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All Reviews(354)
Positive reviews(342)
Reviews with photos/video(65)
Delicious breakfast(38)
Easy to get around(21)
Friendly front desk staff(19)
Loved the view(14)
Large rooms(14)
Elevator was OK(13)
Would stay again(9)
Close to metro(9)
Negative reviews(12)
Guest User
Deluxe Room (2 beds)
Stayed in May 2024
Couples
2 review
Outstanding
Posted on May 30, 2024
Very modern hotel with all amenities. Very clean with services. Excellent location and a view over city walls. Breakfast was fantastic with plenty of choice for Asian or western tastes. I would definitely stay again
Response from Property: Thank you very much for your five-star praise, Hampton by Hilton Hotel Huan Xiao Peng has been deeply impressed by the objective style, thank you for revealing between the lines the recognition of the family and Xiao Peng service, can win your love, Xiao Peng knows that only with unremitting efforts, can do better. A favor, not far and near, precious in the heart, in this life to be a confidant, really happy, I wish to take care, everything goes well, I hope you come back often! ——Happy little friends
Chi Heng
Deluxe Family Friendly Room (Double bed)
Stayed in Jun 2024
Couples
13 review
Very Good
Posted on Jun 18, 2024
The hot water supply system breakdown and the lift provision is not sufficient to handle the number of guest during the peak.
Response from Property: Dear guests, thank you so much for choosing our hotel and taking the time to leave us feedback. We are very sorry to hear that you have experienced problems with the hot water supply system and insufficient elevator supply during your stay. This is definitely not the standard of service we expect you to experience. Regarding the hot water supply system, we are very sorry for the inconvenience. The engineering department had carried out a comprehensive inspection and maintenance of the hot water supply system to ensure that similar problems did not recur. Ensure that every guest enjoys a comfortable and satisfying stay. As for the lack of elevator supply, we are well aware of the inconvenience caused to the guests during the peak hours. We have assessed the usage of elevators and plan to increase their operational efficiency to better cope with rush hour traffic. We value your feedback and will use it as a motivation to improve our service. Thank you again for your feedback and we sincerely hope you will enjoy better service next time you visit our hotel. If you have any other questions or need further help, please feel free to contact us, we will be at your service.
Guest User
Deluxe Double Room
Stayed in May 2024
Couples
2 review
Amazing
Posted on May 19, 2024
The hotel is modern with a very good breakfast offering. The rooms are large with great views over the South Gate. My only annoyance was that the lifts could take a while, as there were only 2 for the large building
Response from Property: Dear friend, I am delighted that you provided a hotel review, and I regret that the elevator experience left an unpleasant impression. Huan Xiaopeng feels deeply remorseful and apologizes for the negative experience. Please forgive me! Our relevant departments are diligently addressing the issues. Thank you for your feedback and encouragement. We will continue to strive to provide excellent service and welcome your next visit! Waiting for your return —— Huan Xiaopeng, seeking your pardon
XXXwei
Superior Room (2 beds)
Stayed in Jul 2024
Family
5 review
Outstanding
Posted on Jul 3, 2024
The room is very satisfactory, the air conditioning is good, it is close to the ancient city wall, and the bell tower and drum tower are very close. There are also many large shopping malls nearby. The front desk service is also very good, and a small gift was given
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Response from Property: Ding ding ding~~~ Your five little stars have been received by Xiaopeng Huan. Hampton by Hilton is a chain of mid-to-high-end business hotels. The rooms have comfortable shower experiences, parent-child sofa beds, high-end toiletries, and refreshing and comfortable beds. Ergonomic chairs are our unique design, the purpose is to help every friend who comes to Hampton to relax. The hotel breakfast is a combination of Chinese and Western, mainly in the form of self-service, and there are Xi'an specialty snacks. The transportation is convenient, the environment is elegant, the pursuit of international taste and style, and the focus on service experience, so that all customers can feel the warmth of Hampton during their journey. Looking forward to meeting you again, Xiaopeng Huan
Guest User
Deluxe Room (2 beds)
Stayed in Jul 2024
Family
2 review
Outstanding
Posted on Jul 2, 2024
The hotel is located in the city center, opposite the Xi'an City Wall (Yongningmen South Gate) and next to Xi'an SKP, Wangfujing Department Store, etc. It is very close to every attraction in the city. The hotel has a wide variety of breakfasts, good service attitude, and new facilities. It is really perfect to choose to stay here!
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Response from Property: Every smile is frozen in the glance back at that encounter. If the hotel is a way of meeting, then the friendship after entering the store is truly eternal. When you feel satisfied and relieved with our service, Huan Xiaopeng is also sincerely happy. Your praise and your evaluation deeply moved us and also gave us great encouragement. I wish you happy every day~~——Welcome to Huan Xiaopeng next time
Guest User
Cozy Room (2 beds)
Stayed in Jun 2024
Family
6 review
Outstanding
Posted on Jul 2, 2024
The location is very good, very close to the subway station, and it is very convenient to visit the ancient city wall. The hotel room faces the ancient city wall, and the scenery is beautiful, which increases the happiness of traveling in Xi'an. The breakfast is also very good, suitable for family travel, and there are no dead corners in hygiene
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Response from Property: Huan Xiaopeng is really very happy to see your good comments. Only by working harder to improve ourselves can we live up to your expectations! Huan Xiaopeng is willing to present you with the best services and facilities, so that you can feel the warmth of family, so you must come back often, because your satisfaction is Huan Xiaopeng's greatest sincerity! - - - - - - - - - - Huan Xiaopeng who has been working hard
Guest User
Deluxe Double Room
Stayed in Jun 2024
Family
3 review
Outstanding
Posted on Jun 26, 2024
The room is very big, and the view of the city wall is outside the window. It is beautiful both during the day and at night. The service is very good, and it is also very friendly to families and the elderly. The takeaway we ordered was delivered to the door by a robot, which is very convenient.
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Response from Property: Dear guest, thank you very much for giving such a high evaluation to Huan Xiaopeng. I saw your sincere 5-star review, which expressed the experience of staying at Huan Xiaopeng's home vividly. You must be a delicate and wonderful friend. The praise between the lines, you should know that they are full of motivation to work when they are praised. Your careful praise also makes Huan Xiaopeng feel very touched. Welcome to visit us next time, so that you can enjoy the "friendly, reliable, caring and thoughtful" service in an elegant and poetic environment, taste nutritious food, and be in a good mood. Traveling and business trips will be more pleasant. Thank you again for choosing Huan Xiaopeng's home among many hotels. Thank you for your good comments on our hotel. We will continue to work hard to live up to your good comments. Thank you again for your affirmation of the hotel, looking forward to visiting again, and wish you a pleasant journey!
Guest User
Cozy Room (2 beds)
Stayed in Jun 2024
Family
1 review
Outstanding
Posted on Jun 26, 2024
The hotel was newly opened in 2024. It has a very good location, within the first ring road, very close to the subway station, convenient access, and it takes no more than half an hour to get to various scenic spots. I booked a comfortable twin room. Although the room is not very big, it is very clean, fully equipped, separated from wet and dry areas, and the city wall is outside the window. The scenery is beautiful. It is the room type I like 👍🏻. The service attitude of the ladies at the front desk is very good, enthusiastic, patient, and thoughtful. I am very satisfied. I like you. This hotel experience is very good!
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Response from Property: Dear guest, Thank you very much for choosing our hotel as your travel destination and leaving such a valuable review on the website. We are very honored to receive your recognition and are deeply gratified to provide you with a pleasant stay. Regarding the location of the hotel you mentioned, we are indeed located within the first ring road, with convenient transportation around and only a few steps away from the subway station. Whether it is to go to various corners of the city or visit surrounding attractions, it can save you precious time. We are also very proud to tell you that there are many attractions around the hotel, and most of them can be reached within half an hour, which adds a lot of convenience to your travel. For the comfortable twin room you stay in, we are well aware that room size is not the only criterion for measuring comfort. We strive to keep the room clean and tidy, and provide complete facilities so that you can feel the warmth and comfort of home in a limited space. The dry and wet separation bathroom design takes into account your convenience and comfort. The beautiful city wall view outside the window undoubtedly adds a touch of color to your stay. Of course, the service quality of the hotel is also an aspect that we attach great importance to. Our front desk ladies are all strictly trained to ensure that they can provide warm, patient and thoughtful service to every guest. We are very pleased to see your recognition of our service and are proud of the efforts of our team. Finally, thank you again for your stay and comments. We look forward to serving you again in the near future and adding more beautiful memories to your trip. I wish you a happy life!
Guest User
Cozy Room (2 beds)
Stayed in Jun 2024
Family
2 review
Amazing
Posted on Jun 17, 2024
Staying near the city wall, the overall experience is very good. The night view is also very good. Clean, the bed and pillow are very comfortable. In addition, you can see the city wall for free. But I don't know if it's because the smell of the new decoration has not completely faded away. However, it doesn't have much impact. You can open the window a little for ventilation. The location is also very good, just next to the subway, about 7 minutes away. Not far from the Yongningmen Bell Tower. Recommended
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Response from Property: Dear friends, thank you very much for your support and encouragement to our partners. The all-powerful Huan Xiaopeng is online to serve you 24 hours a day. As long as you give an order, Huan Xiaopeng will use all his skills to serve you and help you solve all the problems in the store. At the same time, we also attach great importance to the problems you raise. We have been improving them and sincerely look forward to your visit again. Thank you - I just want to see your Huan Xiaopeng
🍀zouzhao。Eric🍁
Superior Room (2 beds)
Stayed in Jun 2024
Friends
7 review
Outstanding
Posted on Jun 10, 2024
I went to Xi'an and stayed for 5 nights in 6 days. The hotel is in a very good location. It's a short walk away from Exit A2 of Yongning Gate on Line 2. The lobby is bright and spacious. The gym is small but has everything you need. If I come to Xi'an again, I will continue to stay there. Make a reservation at this hotel.
😅The bed is a little wrinkled because I just finished sleeping
A small suggestion for improvement is that there are only two elevators, so you have to wait for a long time during the peak crowd during breakfast time
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Response from Property: Dear guest,
Thank you very much for choosing our hotel and leaving valuable comments on the website. We are honored and highly value your feedback for your stay in Xi'an these few days.
First of all, we are very happy to hear that you recognize the location of our hotel. It is very close to Exit A2 of Yongningmen Station on Metro Line 2, which brings great convenience to your travel. At the same time, the style and design of the lobby have also been appreciated by you. We have been committed to creating a bright and spacious rest environment for guests.
Regarding the gym you mentioned, although the space is limited, we strive to ensure that all kinds of fitness equipment are complete to meet your daily exercise needs.
In addition, you have made valuable suggestions on our beds. We are very grateful for your feedback. The comfort of the bed is very important for the quality of sleep of guests. We will check this immediately and take measures to improve the flatness and comfort of the bed as soon as possible to ensure that every guest can enjoy a high-quality sleep experience.
Regarding the issue of the number of elevators, we are deeply sorry for the inconvenience caused to you. During peak hours such as breakfast time, two elevators may indeed not be able to meet the needs of all guests. We have noticed this problem and are considering optimizing the elevator dispatching system to shorten waiting time and improve the travel efficiency of guests.
Finally, we are very grateful for your willingness to choose our hotel again, which is the greatest affirmation of our service. We will continue to work hard to continuously improve the quality of service and provide you with a more comfortable and convenient accommodation experience.
Thank you again for your comments and suggestions, and look forward to your choosing our hotel again when you visit Xi'an next time. I wish you a happy life!
Sincerely,
VICTORIA
Superior Room (2 beds)
Stayed in Jun 2024
Family
1 review
Outstanding
Posted on Jun 8, 2024
The hotel is close to the subway station and tourist destinations. It is very convenient. The rooms are spacious and clean. The waiters are attentive and take care of our needs. The facilities are sufficient and advanced. Breakfast has special Shaanxi dishes every day, but the dishes can be changed more.
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Guest User
Deluxe Room (2 beds)
Stayed in Jun 2024
Family
3 review
Outstanding
Posted on Jun 29, 2024
The room is clean and tidy. It is located about a five-minute walk from Yongningmen subway station. Check-in is very convenient. The service at the front desk is very enthusiastic. The room has large windows, the food delivery robot is very convenient, and the breakfast variety is also very rich!
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Response from Property: By chance, we met you, and by chance, you chose us. There are too many choices in life, and each of your choices is a kind of fate. Thank you for letting us meet you. Your thoughtfulness and care will definitely bring you warmth for a lifetime. -----Looking forward to meeting you again, my dear friend.
Guest User
Cozy Room (2 beds)
Stayed in Jun 2024
Friends
2 review
Posted on Jun 3, 2024
Very dissatisfied, the hotel has a strong smell from the new renovation, and they use very dirty rags to clean the toilet, which are left in the room after cleaning. The trash cans are not put away properly, and the trash bags are not put in. The hygiene issues are really worrying. It was a very bad experience!
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Response from Property: Dear guest, hello! We are very sorry that you encountered an unpleasant situation when staying at our hotel and brought you a bad experience. We have read your review in detail and are deeply sorry. We are deeply sorry for the issue of rags being left in the room after cleaning and the trash can not being returned to its place. This was an oversight in our service and we sincerely apologize for it. We have reminded and trained relevant cleaning staff to ensure that such problems are avoided in future work. At the same time, we will also strengthen supervision and management to ensure the hygiene and tidiness of the hotel. Your feedback is very important to us, it helps us find and improve the shortcomings in our work. We attach great importance to your opinions and will take this as an opportunity to further improve our service quality. We apologize again for your stay experience and thank you for your valuable opinions. We sincerely invite you to visit our hotel again and believe that you will see a more complete and comfortable accommodation environment.
Pingjianghai
Deluxe Room (2 beds)
Stayed in May 2024
Other
1 review
Outstanding
Posted on May 31, 2024
This Hampton Inn is the largest and newest I've ever stayed in! Of course, their service is standard and very good. Next time I go to Xi'an, I'll choose this place as it's very convenient to get into the city. It's very quiet living here just across the wall! Nice view.
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Response from Property: Dear friend~Hello! When I saw your praise, Huan Xiaopeng was so happy. Your affirmation is the greatest support and encouragement to us. Choosing Huanpeng is choosing a pleasant trip. Huan Xiaopeng treats us like family members and sincerely welcomes every friend from afar. We care about every encounter with you, whether it is short or long, and we will bring you a beautiful and unforgettable stay experience! Looking forward to meeting you again - friendly Huan Xiaopeng
Anonymous User
Cozy Room (2 beds)
Stayed in May 2024
Family
2 review
Posted on May 28, 2024
1. The air conditioner is still noisy even when it is turned off.
2. The window of my room is not closed tightly, with a large gap, and the noise is very loud at night! ! !
I communicated with the front desk at 12 o'clock in the evening and changed a room.
3. The refrigerator is very noisy, it is recommended to unplug the power directly.
4. At five o'clock in the morning, I was woken up by the "chatting" of the people in the next room. Yes, five o'clock, I heard what they were talking about clearly! ! !
I only slept for four or five hours a night, which seriously affected the next day's itinerary.
After checking in, check these problems first, and ask to change rooms directly, don't fall into their trap and waste time arguing with them, they are all pretending to be confused.
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Response from Property: Dear guest: Hello! First of all, on behalf of the hotel, I would like to express our sincerest apologies to you. We deeply regret and blame ourselves for the unpleasant experience you encountered during your stay. Your feedback points out problems and deficiencies in our work for us, and we will attach great importance to them and work hard to improve them. 1. Regarding the refrigerator and air conditioner issues you mentioned in your review, I would like to explain the situation to you. Our hotel has recently been renovated to provide guests with a more comfortable and modern accommodation environment. During the renovation process, we paid special attention to the updating and upgrading of equipment, including the use of brand-new equipment for refrigerators and air conditioners. We are very confident in saying that these devices are outstanding in terms of performance and quality. However, we are very sorry to hear that you are encountering problems during use. This may be due to something unexpected happening during commissioning or installation of the new device. We are deeply sorry for this and have immediately communicated and handled it with the relevant departments. We promise to solve this problem as soon as possible and ensure that you can enjoy a perfect stay next time you check in. 2. As for the problem of being woken up by the noise from the next room in the morning, we are deeply sorry. Noise disturbance does affect guests' rest and sleep. We will strengthen the sound insulation measures in the room and communicate with guests in the next room to remind them to pay attention to noise control to ensure that every guest can have a quiet resting space. 3. We apologize to you for the problem of the room windows not being closed tightly. This could be due to a poorly sealed window or improper installation. We will inspect your room and make any necessary repairs and adjustments to your windows to ensure good sound insulation. Finally, regarding the room change issue you mentioned, we fully understand your troubles and dissatisfaction. In future work, we will pay more attention to the inspection and maintenance of rooms, and conduct detailed inspections before guests check in to ensure the comfort and quietness of the rooms. If guests encounter problems during their stay, we will actively assist them and provide satisfactory solutions. Thank you again for your feedback, your opinions and suggestions are important to us. We will continue to work hard to improve service quality and provide guests with a more comfortable and warm accommodation experience. If you have any additional questions or require further assistance, please feel free to contact us. Sincerely, Salute!