Gran Melia Xi'an Reviews
Gran Melia Xi'an
No.1666 West Qujiangchi Road, Yanta District, Xi'an, Shaanxi, 710054, ChinaView Hotel Details
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Gran Melia Xi'an Guest Reviews
4.8/5
Excellent
2626 review
Verified reviewsLocation4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(2626)
Positive reviews(2567)
Reviews with photos/video(404)
Classy environment(338)
Delicious breakfast(189)
Friendly front desk staff(118)
Great swimming pool(30)
Close to metro(23)
Garden view(20)
Luxurious(18)
Negative reviews(59)
Guest User
Deluxe King
Stayed in Sep 2024
Travel with friends
1 review
Outstanding
Posted on Sep 14, 2024
Room is clean and the bed is so comfy too. Staff is friendly and helpful. Highly recommended
Response from Property: Greetings from Gran Melia Xian, we are very gald to hear your feedback regarding your experience during your stay in our hotel. We truly appreciate you taking the time to recognize our wonderful team. I am thrilled you enjoyed your overall stay with us, from our helpful and friendly staffs to huge, extremely luxurious& well organized rooms and hotel location selection. This kind of feedback encourages our staff to keep working to achive the excellent service. We are looking forward to seeing you next time in Xian. Guest Experience Manager
LeeCeleste
Junior Suite Red Level
Stayed in Apr 2024
Couples
6 review
Outstanding
Posted on May 3, 2024
Hotel slightly old but facilities good, spa (scalp treatment)in the hotel is excellent, executive level food was okay (timing slot too short and selection limited, good dessert and fruit) but excellent service，breakfast is good with some local selections
Response from Property: Greetings from Gran Melia Xian, we are very gald to hear your feedback regarding your experience during your stay in our hotel. We truly appreciate you taking the time to recognize our wonderful team. I am thrilled you enjoyed your overall stay with us, from our helpful and friendly staffs to huge. This kind of feedback encourages our staff to keep working to achive the excellent service. We are looking forward to seeing you next time in Xian. Guest Experience Manager
Jeab Juthamat
Deluxe King
Stayed in Jul 2024
Business travelers
1 review
Amazing
Posted on Aug 11, 2024
Good hotel, foods
Response from Property: Dear Guest, thank you so much for your stay in our Hotel, sharing your experience. I really appreciate your comments, which have been already shared with our team members. We will be looking forward to your next arrival in Xi'an. I would thank you not to hesitate to contact us if you need any further assistance in any of our Melia Hotels International. We wish you all the best in 2024! Guest Experience Manager
Vasineekh
Premium Garden View Twin
Stayed in Jun 2024
Family
2 review
Outstanding
Posted on Jul 3, 2024
I must say that it beyonds expectation for Gran Melia hotel, particularly Manager Berry, she works with excellence service mind. The first time I go traveling in XiAn with my elder mom. It is quite complicated to take care her. But this hotel is the right answer, specially Miss Berry who understands our needs well. Full breakfast buffet with various food and wider room with balcony is perfect for us. I must recommend this hotel to my friends and suggest them to book premium room too.
Response from Property: Greetings from Gran Melia Xian, we are very gald to hear your feedback regarding your experience during your stay in our hotel. We truly appreciate you taking the time to recognize our wonderful team. I am thrilled you enjoyed your overall stay with us, from our helpful and friendly staffs to huge, extremely luxurious& well organized rooms and hotel location selection. This kind of feedback encourages our staff to keep working to achive the excellent service. We are looking forward to seeing you next time in Xian. Guest Experience Manager
Ange Lee
Deluxe King
Stayed in Apr 2024
Solo travelers
3 review
Outstanding
Posted on Apr 25, 2024
Amazing! Staffs are super friendly and helpful, amenities and room is updated, classy and clean. Bedding is superb. The room size is also to die for! The location is ok, nearby furong park (and metro) and also nearby everbright city and wild goose pagoda. Both are within 1KM. Hotel is also attached to a very big shopping area behind ( few buildings). supermarket & convenient store & foods avail)
Will def be back again!
Response from Property: Greetings from Gran Melia Xian, we are very gald to hear your feedback regarding your experience during your stay in our hotel. We truly appreciate you taking the time to recognize our wonderful team. I am thrilled you enjoyed your overall stay with us, from our helpful and friendly staffs to huge, extremely luxurious& well organized rooms and hotel location selection. This kind of feedback encourages our staff to keep working to achive the excellent service. We are looking forward to seeing you next time in Xian.
Guest User
Family Supreme Room
Stayed in Jun 2024
Family
1 review
Outstanding
Posted on Jun 4, 2024
Grand hotel, fantastic experience with staff which allowed a late checkout
Response from Property: Greetings from Gran Melia Xian, we are very gald to hear your feedback regarding your experience during your stay in our hotel. We truly appreciate you taking the time to recognize our wonderful team. I am thrilled you enjoyed your overall stay with us, from our helpful and friendly staffs to huge, extremely luxurious& well organized rooms and hotel location selection. This kind of feedback encourages our staff to keep working to achive the excellent service. We are looking forward to seeing you next time in Xian. Guest Experience Manager
Mary
Deluxe King
Stayed in Apr 2024
Travel with friends
2 review
Outstanding
Posted on Apr 19, 2024
Amazing amnesties good location and good service.
Room was beautiful and very clean
Response from Property: Greetings from Gran Melia Xian, we are very gald to hear your feedback regarding your experience during your stay in our hotel. We truly appreciate you taking the time to recognize our wonderful team. I am thrilled you enjoyed your overall stay with us, from our helpful and friendly staffs to huge, extremely luxurious& well organized rooms and hotel location selection. This kind of feedback encourages our staff to keep working to achive the excellent service. We are looking forward to seeing you next time in Xian.
Melz
Deluxe King
Stayed in Dec 2023
Family
23 review
Outstanding
Posted on Dec 28, 2023
Not our first trip to Gran Melia, definitely not our last. Best hotel for the price. Location is good and all staff super friendly and helpful. We loved our stay.
Response from Property: Dear Guest, thank you so much for your stay in our Hotel, sharing your experience. I really appreciate your comments, which have been already shared with our team members. We will be looking forward to your next arrival in Xi'an. I would thank you not to hesitate to contact us if you need any further assistance in any of our Melia Hotels International. We wish you all the best in 2024.Guest Experience Manager
Luigi Tarini
Deluxe King
Stayed in Nov 2023
Family
23 review
Great
Posted on Nov 12, 2023
Elelgant hotel closed to shopping centre and restaurants. Suitable for holiday and business.
Response from Property: Dear Guest, thank you so much for your stay in our Hotel, sharing your experience. I really appreciate your comments, which have been already shared with our team members. We will be looking forward to your next arrival in Xi'an. I would thank you not to hesitate to contact us if you need any further assistance in any of our Melia Hotels International. We wish you all the best! Guest Experience Manager
Guest User
Premium Garden View Twin
Stayed in Mar 2024
Family
14 review
Great
Posted on Apr 5, 2024
Very good room clean and comfortable
Response from Property: Dear Guest, thank you so much for your stay in our Hotel, sharing your experience. I really appreciate your comments, which have been already shared with our team members. We will be looking forward to your next arrival in Xi'an. I would thank you not to hesitate to contact us if you need any further assistance in any of our Melia Hotels International. We wish you all the best in 2024! Guest Experience Manager
Nish
Deluxe King
Stayed in Jul 2023
Couples
10 review
Outstanding
Posted on Sep 21, 2023
A wonderful and clean hotel. Located near some great tourist spots and the subway.
Response from Property: Dear Guest, thank you so much for your stay in our Hotel, sharing your experience. I really appreciate your comments, which have been already shared with our team members. We will be looking forward to your next arrival in Xi'an. I would thank you not to hesitate to contact us if you need any further assistance in any of our Melia Hotels International. We wish you all the best in 2023! Guest Experience Manager
Guest User
Premium Room With View Twin
Stayed in Jan 2023
Family
22 review
Great
Posted on Jan 26, 2023
Good service and nice breakdast . SPA and swimming pool also are well prepared during winter season.
Response from Property: Thank you so much for your stay in our Hotel and sharing your experience. we really appreciate your comments. We will be looking forward to your next arrival. I would thank you not to hesitate to contact us if you need any further assistance in any of our Melia Hotels International. We wish you all the best. Guest Experience Manager
Hampus
Family Supreme Room
Stayed in Jan 2023
Family
4 review
Amazing
Posted on Jan 24, 2023
We had the best stay during the Chinese New Year at Gran Melia Xi’an. We had a family room/suite and it had all the amenities you could think of and very spacious. The food at the buffet was very tasty, always fresh sushi and also some Spanish specialties.
The staff that I was in contact with was absolutely amazing, the concierge Robin and his team went above and beyond and helped me with everything from doctors visit to printing documents. Very helpful and knowledgeable. I will choose Melia again for me next visit!
Response from Property: Thank you so much for your stay in our Hotel and sharing your experience. we really appreciate your comments. We will be looking forward to your next arrival. I would thank you not to hesitate to contact us if you need any further assistance in any of our Melia Hotels International. We wish you all the best！Guest Expierence Manager
Guest User
Red Level Deluxe King
Stayed in Oct 2023
Couples
6 review
Outstanding
Posted on Oct 22, 2023
Loved the hotel. Highly recommended
Response from Property: Dear Guest, thank you so much for your stay in our Hotel, sharing your experience. I really appreciate your comments, which have been already shared with our team members. We will be looking forward to your next arrival in Xi'an. I would thank you not to hesitate to contact us if you need any further assistance in any of our Melia Hotels International. We wish you all the best in 2023! Guest Expeirence Manager
Guest User
Deluxe King
Stayed in Jun 2023
Family
6 review
Outstanding
Posted on Jul 3, 2023
Can’t really complain much everything was great.
Response from Property: Dear Guest, thank you so much for your stay in our Hotel and sharing your experience. we really appreciate your comments. We will be looking forward to your next arrival. I would thank you not to hesitate to contact us if you need any further assistance in any of our Melia Hotels International. We wish you all the best. Guest Expierence Manager