Novotel Xi'an Daming Palace Reviews

Great location and warm service, However it could be cleaner as a 5-star hotel

very good breakfast, very quiet room, convenient transportation.

Nice location and service.

The location is excellent, and Impression City is downstairs, so you can walk around inside Impression City. Living on a high floor, it is relatively quiet🤫, with a humidifier, but the network signal is not very good, the TV programs are relatively monotonous and there is no way to cast the screen. There are pool tables, gyms, restaurants, cafes, conference rooms, food delivery robots🤖, etc., but there is no laundry room. The staff are relatively serious and responsible. I would like to praise the receptionist💁🏻♂️, who gave me a free breakfast. There are really a lot of people on holidays, and the floor I live on is basically full, so it is not recommended to come on holidays because you have to wait for the elevator🛗.

The hotel service attitude is very good. We called to inquire about the parking space, and the staff who answered the phone at the front desk asked the security guard to help us find a parking space near the hotel elevator door. And waited for us next to the parking space. Seeing that we were holding a child, the staff took the initiative to help us take the luggage to the front desk to check in. The room has all the facilities, the decoration style is simple and generous, and I especially like the cleaning products, which smell good.

I don't understand how this hotel got a 4.9 rating. First we drove into the parking lot, and the sign said that the hotel's parking space was in B2, so we went to B2, but we were blocked by some deliberately placed roadblocks halfway, so we could only go to B3, but we couldn't find the hotel with our large and small bags. At the entrance of the hotel, we could only call the hotel for help, but the hotel didn't know what to ask and still let us go to B2. We could only go back the same way and found that the roadblock was still there. We had to clear it ourselves and finally saw the entrance of the hotel. But after driving around for a long time, I couldn't find an empty parking space. In the end, I parked far away and had to drag large boxes and small bags all the way. It was very inconvenient. From the beginning to the end, the hotel's attitude was that it had nothing to do with them and you should solve it yourself. After entering the room, we found that the smell was very strong. In view of their negative attitude towards guests, we did not negotiate with them. There were tableware from the previous guest after the meal outside the door of the room we were checked into. There was also road noise outside the room at night. The bedding has a strange smell, which greatly affects your sleep. Those with poor sleep quality should be careful. The washbasin does not even provide hand towels. You can only wipe them with facial tissue. After wiping, your hands are covered with paper scraps. They All the ingenuity and wisdom have been used here, and the cost reduction has been achieved to the extreme. It is admirable. The breakfast is average.

This time I booked the Novotel Daming Palace in Longshou Village Impression City. It was a wise choice. The location is very convenient, close to the subway, there is a large shopping mall downstairs, and there is a night market at night. The hotel lobby is very large, and there is iced sour plum soup, which is very delicious. There are also many rest areas, and the front desk reception staff and room service are very considerate, especially the front desk reception staff named Shi, who patiently answered my questions. Because I brought a child, I was very satisfied with the room arrangement! I will choose Novotel Daming Palace next time!

Hygiene: Good. The hotel is very close to the subway entrance. It is worth recommending. I would recommend it to anyone who is on a business trip. The service is very good. The lady is very pretty and excellent👍 Environment: Good👌

Geographical location: It is close to the subway station and Impression City is downstairs. It is very convenient for shopping and eating. It is very quiet and safe to live in. Check-in experience: Clean! The room feels like it is for self-occupation. The decoration and cleaning are very good. Their mattresses and quilts are very comfortable. The mattress is soft and springy, and the quilt cover is also very soft. I slept very well. Service: Enthusiastic! Especially good communication. I went early on the first day of check-in. I communicated whether I could check in early. They responded quickly and handed over the procedures. After lunch, I wanted to take a break. I applied for a late check-out from the front desk lady. She generously extended it for 2 hours for us, so we could take a good nap without rushing. This stay was very satisfactory overall! Thank you to the front desk lady for answering many of my questions and providing a lot of convenience. If I come to Xi'an next time, I will stay here again.

This hotel is really great! The location is convenient and the room is clean and spacious. The bedding is very comfortable and allows you to have a good sleep. The hotel's service is also very good, I recommend everyone to stay here! There is a gym and a self-service breakfast restaurant, which is super convenient. The service of the front desk lady during the stay was very good, great, I give full marks 💯, there are many parking spaces in the parking lot, and free parking. The front desk service is professional, and they also help to upgrade for free. The room has large windows, all bright windows, and the breakfast dishes taste good and have a variety. The location is convenient, and there are many places to eat around. The transportation is very convenient. The overall stay in the hotel is particularly satisfactory. The front desk provides free luggage storage and the service is efficient. The room is clean and tidy, the bed height is appropriate, and the space is large. The restaurant is clean and hygienic and it is very reassuring to eat. It is very cost-effective, and I will definitely come often in the future hahahaha😊😊

I often stay here. I still choose this place this time. The front desk staff is very straightforward and enthusiastic. They helped me arrange the room I like. Thank you very much! I chose this place because of its good location. It is right at the subway entrance and only takes 2 minutes to walk. It is very convenient to take the high-speed rail to Line 2 and go to other places. The lobby also prepared afternoon tea this time. My favorite drink is iced sour plum soup. The lobby is very large, with many rest areas and billiards. It is nice to arrange a game of billiards, but unfortunately I don’t have time on a business trip! I like the decoration of the hotel room. It is purple in color. There is a desk in the room, which is very friendly for me who is on a business trip. The room is clean and tidy! There are robots to deliver takeout. It would be better if there is one more robot! In short, I like this hotel very much and will always choose it!

Service: Meticulous and feel at home Every employee in the hotel seems to have been carefully selected. Their smiles are warm and sincere, and their service is meticulous. Whether it's the polite reception at the front desk or the thoughtful arrangements for room service, every detail makes people feel like home. In particular, I want to mention that during my stay, the hotel specially prepared healthy meals based on my eating habits. Such personalized service is really touching. Environment: Elegant and comfortable, with pleasant scenery The hotel's decoration style is simple yet elegant, and every corner reveals the designer's ingenuity. My room is spacious and bright, with excellent lighting, and there is a refreshing view outside the window. Whether it's the first ray of sunshine in the morning that fills the room, or the stars that illuminate the window lattice at night, I feel the infinite charm of nature. In addition, the hotel's public areas such as the lobby, restaurants, gyms, etc. are also decorated in an elegant and comfortable manner, allowing people to feel the quality of life while enjoying the services. Facilities: Everything is available and full of technology. Great efforts have also been made in terms of facilities. Whether it is high-speed and stable wireless network, intelligent guest room control system, or high-quality bedding and toiletries, people can feel the hotel's ultimate pursuit of guest experience. It is particularly worth mentioning that the hotel's gym, swimming pool and other leisure facilities are also very complete, allowing me to keep my body active and healthy during my busy travels.

The location of the hotel is very good! There is a shopping mall downstairs and a subway station next to it. Overall decoration is also possible. But the details are average, the room has a smell, especially the bathroom. The carpet wasn't too clean either. . If you have requirements for quality, I feel I can only say it is average.

What I don’t understand the most is that this hotel still has the nerve to be listed as a five-star hotel? At most a three-star hotel, the hotel that the previous owner couldn't open was actually renovated in 2016 and changed hands this year. Will it open in 2024? Still five stars? The hotel lobby is on the eighth floor. Below is the commercial street. The lobby is like a bar counter in a chain hotel. What should a five-star hotel look like? This is lowering the level of Xi'an, a famous tourist, cultural and historical city. When I booked the hotel, there were no bad reviews online. I saw it was newly opened near the subway station and it was rated five stars, so I booked it immediately. The greater the hope, the greater the disappointment. All the toiletries and decorations are very shabby. There are only a few hair dryers. After washing my hair for half an hour, I can only dry it half.