Golden Sha International Hotel

Golden Sha International Hotel Reviews

Golden Sha International Hotel

No.65 Chang'an Middle Road, Yanta District, Xi'an, Shaanxi, 710061, ChinaView Hotel Details
Golden Sha International Hotel
Golden Sha International HotelGolden Sha International HotelGolden Sha International Hotel
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Golden Sha International Hotel Guest Reviews

4.2/5
2669 review
Verified reviews
Location4.2
Amenities4.1
Service4.2
Cleanliness4.2
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All Reviews(2669)
Positive reviews(2413)
Reviews with photos/video(338)
Large rooms(255)
Easy to get around(246)
Friendly front desk staff(160)
Elevator was OK(138)
Close to metro(79)
Convenient parking(72)
Delicious breakfast(48)
Luggage delivery service(22)
Negative reviews(256)
Guest User
Executive Room (2 Beds)
Stayed in Apr 2024
Friends
3 review
4.0/5
Very Good
Posted on Jun 5, 2024
Goooood
Response from Property: Dear guest, thank you very much for choosing to stay at Jinsha International Hotel. Thank you for your choice and giving us the opportunity to serve. Your affirmation and support give us endless motivation. We will use patience to reach our original intention and bring the best service to more families who need us. We look forward to your visit again!
Guest User
Elegant Single Room
Stayed in Aug 2022
Family
58 review
4.0/5
Very Good
Posted on Oct 13, 2022
OK OK OK
Guest User
Executive Room (2 Beds)
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 3, 2024
Very high-end, beautifully decorated, clean rooms, most importantly, convenient transportation, next to SEG, Force Field, Yintai City and other popular shopping and food paradises, convenient subway station, one stop to Big Wild Goose Pagoda, Datang Everbright City, the bell tower is also very convenient, very good
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Response from Property: Dear guest: Hello! Thank you very much for staying at Jinsha International Hotel! Thank you for taking the time out of your busy schedule to give us a thumbs up. I am very happy to receive your recognition and look forward to meeting you better next time. I hope every time will give you a different surprise and experience! I wish you a happy life!
Guest User
Executive Room (2 Beds)
Stayed in Jun 2024
Family
6 review
1.0/5
Posted on Jun 29, 2024
The feeling is really bad. It is the worst place in the whole journey. Bad review. First of all, the check-in is very slow. I was the fifth one in line. I waited for an hour. It took 20 minutes to check in each guest. My waist and legs were sore from standing. It was longer than the queue time at any scenic spot in Xi'an in recent days. And all the service staff had cold faces. Secondly, the waiting time for the elevator was long. The room was not soundproof at night. The elevator was loud. Half of the hole of the bathroom umbrella was blocked, the water flow was small, and the hotel facilities were old. There were paid toiletries on the left side of the sink, and there was no detailed price tag, which caused the child to accidentally open it, adding extra fees. I wanted to complain, but the waiter had an indifferent attitude and told me that you have the right to complain. His words were particularly choking.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for staying at Jinsha International Hotel! We are very sorry that we were unable to bring you a satisfactory stay experience this time. Regarding the slow check-in problem you reported, we will definitely strengthen the business skills training of our employees and the enthusiasm of our service to give you an efficient stay experience. Regarding the room facilities and equipment you reported, we will upgrade and renovate them. If you have any questions during your stay, you can contact the front desk staff as soon as possible. Finally, we have obvious reminders for the room consumables you reported, and the charged items are all labeled with price tags. We will definitely see our shortcomings and make improvements as soon as possible. I hope you can give us a chance and have a different experience during your next stay. I wish you a happy life and all the best.
Guest User
Executive Room (2 Beds)
Stayed in Jun 2024
Family
4 review
5.0/5
Outstanding
Posted on Jun 24, 2024
The location is in Xiaozhai business district, which is very convenient for eating and traveling. The room is large and a bit old, but the hygiene is good. It is also very quiet at night, the service is good, and the check-in is fast.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for choosing to stay at Jinsha International Hotel. It is our greatest honor to receive your recognition, which also gives us great motivation. Your every choice is our great honor, and your consistent support for us makes us feel very happy. Looking forward to meeting you again
Guest User
Elegant Single Room
Stayed in Jun 2024
Business travelers
12 review
5.0/5
Outstanding
Posted on Jun 20, 2024
The hotel is next to Xiaozhai subway station, and the transportation is very convenient. Although it is in the downtown area, the room is very warm and quiet. The tired body got a good rest.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for staying at Jinsha International Hotel! Xiaojin is located in the prosperous business district of Xi'an City, with transportation in all directions. No matter where you go, it is very fast. It is Xiaojin's basic creed to provide you with the ultimate service. It is very sweet to think about your compliments. I wish you a happy life!
Guest User
Executive Room (2 Beds)
Stayed in Jun 2024
Family
1 review
1.0/5
Posted on Jun 20, 2024
The service was terrible. The reception efficiency was extremely low and the answers were irrelevant. When checking in, we were told that breakfast was included. The next day, when we took the room card to eat, we were told that breakfast was not included. It was very embarrassing. We also had to check the phone on site to confirm whether breakfast was included. Forget it. The room facilities are old and the equipment is in tatters. Not to mention the hygiene. The picture below is just a casual shot. It is not recommended to bring children to stay. It is too unclean. After paying for the room, you have to go to book the room yourself, and you have to add 30 yuan per room, and there is no breakfast. In addition to free parking, there is no other reason to recommend it.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing to stay at Jinsha International Hotel. We are very sorry that you did not have a satisfactory stay experience this time. The problem you reported was because you purchased a pre-sale voucher on your mobile phone, which requires additional charges in some periods. The pre-sale voucher does not include breakfast. We will also strengthen the business skills training of employees. We have already reported to the relevant departments for upgrade processing. We apologize to you again and hope to bring you a different stay experience next time. Finally, I wish you a happy life!
Anonymous User
Elegant Standard Room
Stayed in May 2024
Friends
1 review
4.7/5
Amazing
Posted on Jun 1, 2024
The double room is relatively spacious and clean. There are many kinds of breakfast and the transportation is very convenient.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for staying at Jinsha International Hotel. Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our dedicated service concept and strive to make every guest feel at home. We eagerly look forward to your visit again! wish you a happy life !
Guest User
Executive Room (2 Beds)
Stayed in May 2024
Family
12 review
1.0/5
Posted on May 19, 2024
The location is good, but the rest is not good. It is too old and rundown, the hygiene is too poor, there is a lot of dust and debris, it is useless to call for cleaning, the elevator is too difficult to wait, you must check out at 12 o'clock, and you can check in at 13:40, the experience is too bad.
Original TextTranslated by Google
6/7
Response from Property: The hotel's reply: Dear guest, we are sorry that you were not 100% satisfied with your stay this time. We will work harder to do a better job, and at the same time strive to meet your standards. When you check in next time, We will try our best to arrange a more satisfactory room for you. We hope that you will have a different experience next time. We hope that our more efforts and persistence will gain your support and love. We look forward to your visit again and giving us the opportunity to serve you again. Serve!
Guest User
Executive Single Room
Stayed in May 2024
Couples
2 review
1.0/5
Posted on May 9, 2024
First of all, the service attitude is not good, the facilities and equipment are relatively old, and the room is relatively dirty
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing to stay at Jinsha International Hotel. We failed to give you a satisfactory stay experience. The service problems you reported have been reported to the front office for processing and improvement. In the future, we will also train employees and enhance their service awareness. We will continue to work hard to improve service quality and serve every guest well. I apologize to you again and wish you a happy life and smooth work!
Hail_Zhou
Recreation Single Room
Stayed in May 2024
Solo travelers
36 review
4.0/5
Very Good
Posted on May 13, 2024
Found this hotel temporarily, it's ok, the room is quite big, the breakfast is just so-so...
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Anonymous User
Family Friendly Room
Stayed in Apr 2024
Family
2 review
5.0/5
Outstanding
Posted on Apr 30, 2024
The location is very good, close to the subway station, SEG, and some small shopping malls. The hotel is much newer than expected, and the decoration is also very good. There are small beds, small tents, and dolls in the room. Children like them very much and can play with them for a while, freeing up their mother. However, the bed is not very firm, and it squeaks when getting in and out of bed. I will definitely stay here again if I have the chance.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for choosing Jinsha Hotel. It is a great honor to serve you. Over the years, we have been adhering to the spirit of "customer satisfaction as the center" to create a "home away from home" for every customer. Thank you for your recognition of Jinsha Hotel. We look forward to your and your family's stay again! I wish you happiness every day and good work~
Anonymous User
Executive Single Room
Stayed in Apr 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Apr 28, 2024
The hotel is in a shopping mall, the environment is good, the rooms are spacious, clean and comfortable.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your full score review. Your support and encouragement are the greatest motivation for us to move forward. Jinsha Hotel strives to create a warm and comfortable living environment for guests and meet the requirements of different guests with the highest cost-effectiveness. Jinsha looks forward to your visit again!
Hoa Hung
Executive Single Room
Stayed in Apr 2024
Couples
3 review
4.0/5
Very Good
Posted on Apr 20, 2024
Clean room, close to all enthusiastic reception facilities, equipped with a laundry room for guests to do their own laundry
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing to stay at Jinsha International Hotel. We are happy to see your comments. 'Satisfaction is just the starting point. Surprise and touching are the goals we pursue. We cannot conquer you. 'couldn't be happier with this confirmation! Wishing you a wonderful trip to Jinsha and looking forward to every opportunity to meet you.
Guest User
Executive Single Room
Stayed in Apr 2024
Friends
1 review
2.5/5
Posted on Apr 6, 2024
On the first day, the aunty took my power card away when she was cleaning the room without saying a word. I called the housekeeping staff to ask after I returned to my room. The next day, I forgot to take my computer charger with me when I checked out, so I called the front desk. The woman who answered the phone couldn't get an answer for a long time and told me to go to the room myself, saying they were too busy. I asked her to ask and call me back, but several hours passed and I still didn't receive a call from the hotel.
Original TextTranslated by Google
Response from Property: Hotel reply: Dear guest: Hello! Thank you very much for choosing to stay at Jinsha International Hotel and leaving your comments. From your comments, we regret to see that your stay did not bring you the best stay experience. We apologize for the inconvenience. We will humbly accept your opinions on the shortcomings of this stay. At the same time, we will promptly feedback your opinions to our relevant departments and hotel leaders and make corrections. Every guest who gives us opinions is a valuable asset of our hotel. It is your opinions that make our hotel continue to improve and grow. We sincerely hope that you will have a brand new feeling when you stay next time and bring you a more comfortable stay experience!