Ramada Plaza by Wyndham Xi'an South Reviews

Fantastic customer service, really appreciate the assistance from the bilingual staff members! Booked two nights on Trip, then extended my stay directly with the hotel who price matched my initial two nights. Extensive breakfast, both local and western. Small but functional gym. The hotel is 18 minutes from the metro, but it’s a walkable distance, however, once you’re on the metro, it’s easy to navigate to the major sites. The hotel lobby is quite fancy and the room is lovely. Recommend this hotel.

Rose sun was very helpful!

Very good hotel. The staff is always trying to fulfill the wishes of the guests, they are very friendly and helpful. I was helped to order cabs, to order food and with other information. The rooms are clean and comfortable with plenty of space.

Best services and amenities

The Ramada's house is very nice, the service is very thoughtful, and special arrangements will be made according to the guests' habits. The hotel's supporting facilities are also in place, with a cafe, drinks, and local cultural and creative products, which are worthy of praise!

It's just so-so! I think it's expensive and not worth it. There's room for improvement! Come on!!! It's so hot, but the air conditioner doesn't work. The bedside phone is broken and has not been repaired. Free fruit? Only two 🍊 a day... Come on!!! ?

, Wu Yuanying at the front desk was very quick in checking in and gave me a coffee coupon. The service was great!

Bringing my family to stay at the Ramada Plaza Xi'an Huangyuan Hotel was actually a very accidental choice. I saw that the hotel had very good reviews, so I chose this hotel with my family. I had seen many online reviews praising Manager Zhao before, and I always thought it was a bit fake. It was not until I went to the hotel and met Manager Zhao at the front desk that I realized that the praise for Manager Zhao in the reviews was still worthy of his name. When checking in, Manager Zhao saw that our ID cards did not have a protective cover, so he specially put on the ID card protective cover for our family. This small detail touched us greatly. Later, Manager Zhao made a special trip to send us to the elevator and patiently explained to us the relevant information around the hotel. After that, I added Manager Zhao's WeChat, thinking that I could ask if there was anything. Unexpectedly, before I took the initiative to contact him after WeChat was added, Manager Zhao took the initiative to contact me again and sent me the location information and transportation introduction of the surrounding attractions, which surprised me very much! Then he would also care about whether the various items in the room were sufficient and whether the room temperature was comfortable, giving us family-like care and warmth! When I come to Xi'an again in the future, I will definitely choose Ramada!

The biggest feeling of staying in the hotel is that the service is very good and considerate! It was already past 11 o'clock in the evening when we arrived at the store on the first day of check-in. We found that the details of the room hygiene were not very good. After reporting to the front desk, we received a call from the lobby manager to apologize immediately, and he also helped us to deal with it quickly! Unexpectedly, it was so late and I received another call from the front office manager Zhao to apologize to us again! We feel very valued! In fact, it was just a small thing, but in the next two days, Manager Zhao would take the initiative to help us check the room every day, prepare enough room supplies for us, and send us pictures, so that we can live at ease! Manager Zhao's service in the last two days made us forget that little bit of unhappiness, and our hearts were very warm! I like such warm service! Like Manager Zhao👍🏻!

We encountered some problems when we checked into Huangyuan on the first day. Fortunately, we met Manager Zhao when we went to the front desk to report. Manager Zhao was enthusiastic and professional. He changed the room in time and solved the problem very quickly. A golden cross key was pinned on Manager Zhao's collar. It is a blessing to meet the service of the Golden Key when staying in a hotel. It will inadvertently increase the pleasure index of your stay. The thoughtful service undoubtedly adds to the good impression of the overall feeling of the hotel. Manager Zhao also brought his own nail clippers for us to use, and solved our little confusion in time. The smaller the difficulties can be solved in time, the more thoughtful and meticulous the hotel service can be. It is right to choose Huangyuan when you come to Xi'an to stay in a hotel. It is even more right to find Wenbing (later I learned that Manager Zhao's full name is Zhao Wenbing) when you have difficulties in Huangyuan. Manager Zhao's precise and thoughtful service makes the diamond on the crown of the Golden Key service shine! Staying in Huangyuan Hotel must be the only choice for future visits to Xi'an!

The housekeeper Rose's service is very good. Any problems are solved quickly. During the period, Rose changed rooms 3 times and she solved them enthusiastically. She gave gifts to the children, which was very good. Later, when I extended my stay in the room, there was a small episode, and she was also very patient and proactive in solving the room problem. The service is really good, any needs are solved quickly, it's great 👍

I am a frequent guest of Ramada. I stay here half of the time when I come back every year. I like the 1.35-meter double bed. It is very friendly to bring children. Customer service manager Sun Le contacted me early on the day of check-in. When he learned that I would bring children, he prepared fruits, toothbrushes, slippers and other details in advance. The service is getting better and better

The hotel environment is very good, Joyce's service is great, the service attitude is very enthusiastic, and a mobile phone holder is given as a gift when checking out. Overall it is good👍

Very good and trustworthy