Grand Hyatt Xi'an

Grand Hyatt Xi'an Reviews

Grand Hyatt Xi'an

No.12 Jinye Road, Xi'an, ChinaView Hotel Details
Grand Hyatt Xi'an
Grand Hyatt Xi'anGrand Hyatt Xi'anGrand Hyatt Xi'an
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Grand Hyatt Xi'an Guest Reviews

4.7/5
Outstanding
2124 review
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All Reviews(2124)
Positive reviews(2080)
Reviews with photos/video(441)
Friendly front desk staff(146)
Delicious breakfast(141)
Well designed(102)
Perfect for kids(60)
Close to metro(38)
Great swimming pool(33)
Has rooms for families(13)
Delicious buffet(12)
Negative reviews(44)
Hamidreza & Atefeh
Guestroom (Double bed)
Stayed in Nov 2023
Couples
23 review
5.0/5
Outstanding
Posted on Dec 4, 2023
My wife and I decided to visit Xi'an for her birthday from November 30th to December 4th, 2023, and we chose to stay at the Grand Hyatt Xi'an during that time. In short, it is an exceptional hotel, offering super delicious breakfast with a wide variety of both Western and Chinese dishes. The staff is incredibly friendly and accommodating. For examples, the gentleman in the front door of the hotel always welcomed us with very beautiful smile, the lady who took care of our room every day, displaying meticulous attention to detail that never failed to surprise us. The employees at the Italian restaurant were exceptionally kind, going above and beyond to provide extraordinary care and respect. When they discovered it was my wife's birthday, they surprised us with a small cake, decorated our table with balloons, and even offered us complimentary cocktails. Furthermore, the staff in the Lounge went out of their way to help me arrange a surprise birthday cake for my wife. They decorated the table with great care and passion, and even presented her with a thoughtful gift and a postcard, sharing their kind wishes with us. I almost forgot to mention that they also surprised me by offering a birthday cake when I was in my room. So, we ended up with three birthday cakes in one night that gave us the opportunity to share our joy and share a slice of happiness with the incredible staff. These are just some examples of their great team of their staff. Without doubt, I would highly recommend this hotel if you are planning to visit Xi'an.
6/15
Response from Property: Dear valued guest, a very warm welcome to you from everyone at Grand Hyatt Xi’an. We hope you enjoy your stay and leave with fond memories of this unforgettable destination.
Fantastic Fantasy
Premier Room
Stayed in Jun 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on Jun 18, 2024
The decoration of this Grand Hyatt is very impressive, reflecting local culture spirit. The staff is exceptionally supportive and friendly. The environment is very convenient, the subway station only needs 6 mins walking and quiet as well. I would definitely stay here again if I need visit Xi’an again.
Guest User
Grand Twin Room
Stayed in Apr 2024
Business travelers
4 review
3.7/5
Posted on Jun 3, 2024
Spacious and nice room. The hotel serves very good breakfast, superb selection of local and international items.
Response from Property: Dear valued guest, a very warm welcome to you from everyone at Grand Hyatt Xi’an. We hope you enjoy your stay and leave with fond memories of this unforgettable destination
Guest User
Family Suite
Stayed in May 2024
Family
1 review
4.7/5
Amazing
Posted on May 16, 2024
Hotel decor is over the top! we love it. we ate like a king every morning at Grand Hyatt XiÁn
Response from Property: Dear valued guest, a very warm welcome to you from everyone at Grand Hyatt Xi’an. We hope you enjoy your stay and leave with fond memories of this unforgettable destination
supna
Premier Room
Stayed in Dec 2023
Family
5 review
5.0/5
Outstanding
Posted on Feb 10, 2024
This hotel was clean and friendly.
Response from Property: Dear valued guest, a very warm welcome to you from everyone at Grand Hyatt Xi’an. We hope you enjoy your stay and leave with fond memories of this unforgettable destination.
Sfho
Premier Room
Stayed in Apr 2023
Business travelers
11 review
4.7/5
Amazing
Posted on May 27, 2023
Location was near to business meeting area. Not much chance to explore
Response from Property: Dear valued guest, a very warm welcome to you from everyone at Grand Hyatt Xi’an. We hope you enjoy your stay and leave with fond memories of this unforgettable destination.
Guest User
Prestige Deluxe Twin Room
Stayed in Jan 2023
Family
7 review
5.0/5
Outstanding
Posted on Mar 28, 2023
Overall, it's clean and the staff is very friendly. I want to visit again
Response from Property: Dear valued guest, a very warm welcome to you from everyone at Grand Hyatt Xi’an. It's a great honor to hear you enjoy your stay and leave with fond memories of this unforgettable destination. We're hoping to see you soon.
TONOMURA MASAYA
Executive King Size
Stayed in Oct 2022
Couples
9 review
5.0/5
Outstanding
Posted on Oct 7, 2022
Great service and delicious foods. Very convenient to go to the center of city and historical place outside of city since it is located at the close to the highway exit.
Response from Property: Dear valued guest, a very warm welcome to you from everyone at Grand Hyatt Xi’an. We hope you enjoy your stay and leave with fond memories of this unforgettable destination.
Charlie Edward
Guestroom (Double bed)
Stayed in Jul 2022
Friends
8 review
4.7/5
Amazing
Posted on Jul 15, 2022
Really helpful staff, very friendly - particularly Echo who helped made our stay comfortable. Breakfast is delicious and the pool and spa are very luxurious. Will stay again when in Xi’an!
Response from Property: Warm greetings from Grand Hyatt Xi‘an. Thank you for taking the time to post your feedback and we truly appreciate the comments you have shared with us. I was pleased to hear that you had enjoyed your stay with us and will share your comments with our team. We thank you once again for taking the time to share your feedback with us and look forward to welcoming you back to the hotel in the future.
Guest User
Grand Club Twin Size
Stayed in Jul 2021
Family
6 review
4.7/5
Amazing
Posted on Aug 2, 2021
Amenities are great and all as to be expected. Staff are friendly, helpful and professional( can serve you in English if required). A great breakfast with wide selection of fresh food. Will definitely recommend and make our regular stay when returning to Xian.thanks to all staff for an enjoyable 5 days!
Response from Property: Warm greetings from Grand Hyatt Xi‘an. Thank you for taking the time to post your feedback and we truly appreciate the comments you have shared with us.I was pleased to hear that you had enjoyed your stay with us and will share your comments with our team. We thank you once again for taking the time to share your feedback with us and look forward to welcoming you back to the hotel in the future.
Valis
Grand Twin Room
Stayed in Oct 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Oct 19, 2023
very nice
Guest User
Guestroom (Double bed)
Stayed in Jun 2022
Business travelers
2 review
5.0/5
Outstanding
Posted on Jun 27, 2022
echo Judy Andy Rita Tony leo服务周到
Guest User
Guestroom (Double bed)
Stayed in Aug 2022
Friends
7 review
5.0/5
Outstanding
Posted on Aug 15, 2022
表扬echo abby Rita
Guest User
Guestroom (Double bed)
Stayed in Jul 2022
Friends
4 review
5.0/5
Outstanding
Posted on Jul 26, 2022
表扬 echo tony Rita
23hhbjhan
Grand Twin Room
Stayed in May 2024
Business travelers
11 review
5.0/5
Outstanding
Posted on May 14, 2024
Grand Hyatt (Xi'an) is cheaper than Hyatt If the price of Grand Hyatt is over 700 yuan, it is the only one in the city that is outsold by its younger brother Hyatt [laughing and crying] The location is indeed a bit remote. The high-tech zone is still a bit far from the city, and it is not close to the scenic spots. From this point of view, it is understandable that the price is inverted with its younger brother. The quality of all aspects is very online. The first-line brand is still trustworthy. The hardware facilities are well maintained. It doesn't look like a hotel that has been in use for six years. I won't say much about the service and hygiene, which are in line with the level of this price and brand [strong][strong][strong] The hotel has a strong sense of design. Although the overall color scheme does not use red in a large area, the touch of crimson dotted in the details just highlights the brand's main color☞Grand Hyatt red. The lobby is not big, but the irregular glass skylight, special-shaped polyhedron lamps and white curved ***** decorations make it look very sci-fi and futuristic [proud] The gym and swimming pool are all available, and the scale is smaller than expected. The equipment and environment are very good. What surprised me was that there were seven or eight people exercising in the gym at 8 o'clock in the evening, which is rare [snickering] There are five restaurants in the hotel, including Chinese and Western food, buffet, and bar, which can meet all kinds of needs, but the overall quality is not outstanding, much inferior to W [shut up] The room layout is quite alternative (standard room), with the aisle in the middle and double beds on both sides, probably considering the consideration of privacy. The indoor area is relatively large in the same level, but most of the space is given to the washing area, two independent washbasins, a separate bathroom with a sink, a shower room and a bathtub, and a dedicated separate cloakroom and ironing area [covering face] The TV is squeezed in a small corner on the side, which is quite unique [proud] Although the layout of the room is not ordinary, the overall aesthetics are still online. The lines, colors, and decorations are integrated with many Chinese elements, and they can easily walk between classic and modern. All hardware facilities are top-notch, electric curtains, smart speakers, and electric switches are all available. The sanitary ware is Grohe, and even the room card is made of wood [laughing and crying] However, there are some points. The disposable items are too confusing, there are slippers without brand logos, relatively inferior toothbrushes and combs, large bottles of shower gel and shampoo, and even razors are not provided. Drinking water is to save trouble and go directly to Nongfu Spring [picking nose]
Original TextTranslated by Google
6/20
Response from Property: Dear guest, thank you very much for choosing to stay at Grand Hyatt Xi'an. We have received your suggestions and have fed them back to the relevant departments for improvement. Thank you for your sincere feedback, which is very important for our service improvement. We look forward to providing you with better services in the near future. I wish you a happy life!