HeSu Designer Hotel Xi'an Drum Tower & YONGNING Gate Branch

HeSu Designer Hotel Xi'an Drum Tower & YONGNING Gate Branch Reviews

HeSu Designer Hotel Xi'an Drum Tower & YONGNING Gate Branch

No.72 Zhuque Street, Beilin District, Xi'an, Shaanxi, ChinaView Hotel Details
HeSu Designer Hotel Xi'an Drum Tower & YONGNING Gate Branch
HeSu Designer Hotel Xi'an Drum Tower & YONGNING Gate BranchHeSu Designer Hotel Xi'an Drum Tower & YONGNING Gate BranchHeSu Designer Hotel Xi'an Drum Tower & YONGNING Gate Branch
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HeSu Designer Hotel Xi'an Drum Tower & YONGNING Gate Branch Guest Reviews

4.8/5
Excellent
3817 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(3817)
Positive reviews(3776)
Reviews with photos/video(1579)
Many amenities(584)
Tasty coffee(502)
Well designed(441)
Friendly front desk staff(365)
Tasty food(322)
Perfect for families(139)
Awesome gym(91)
Located downtown(43)
Negative reviews(41)
JanetNg
Guestroom (Double Bed)
Stayed in Sep 2024
Couples
5 review
4.7/5
Amazing
Posted on Sep 13, 2024
Hotel location is near to bell tower ,50mins -1hr from airport. Check in and out were hassle free and all service staff at reception are polite and helpful. Butler JingJing and Xiao ya were around during our checkout, friendly and cheery attitude displayed. Laundry room with multiple washing machines and dryers helps a lot for long travellers like us (little wait). Only thing for light sleepers or non early bird is the room sound proofing, can hear voices from street and announcement from elementary school nearby. Overall, happy stay!
Response from Property: Honored guests! Hello, first of all, thank you very much for your check-in and problem feedback. I am sorry that I did not pay attention to your needs and hotel problems during your check-in period. It is guests like you who constantly care and urge us, in order to enable us to continue to find problems in the work, get the opportunity to correct and continuous progress. We apologize for the poor sound insulation you mentioned. The hotel has always been committed to providing guests with a comfortable stay experience. As soon as possible, we will arrange professional staff to carry out a comprehensive inspection and assessment of the soundproofing facilities in the rooms and take effective improvement measures, such as increasing the soundproofing materials and checking the tightness of doors and windows, to ensure that similar situations will not occur again. At the same time, we will strengthen staff training, improve service awareness, during your stay if there are any problems, you can contact the front desk, we will be the first time for you to solve. Thank you again for your feedback, look forward to your next visit, let us have the opportunity to provide you with a better service experience.
Concept9
Executive Room (King Bed)
Stayed in Sep 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Sep 11, 2024
HeSu Designer Hotel was absolutely perfect. Very clean and spacious rooms, and comfortable beds. The staff were all very friendly and helpful.Speciql thanks to Yuan, Hao and Jing for the great breakfast and daily coffees, and for the frosty evening beer selections in the bar. I will definitely stay here again!
Response from Property: Dear guest, thank you very much for your good comments. Our hotel has always been committed to providing guests with a high-quality experience. The warm service of the butler and the clean and bright rooms are our basic requirements. We carefully prepare delicious breakfast, coffee and evening beer, hoping that you can enjoy a moment of comfort during your busy journey. Looking forward to your visit again.
12.emharry
Guestroom (Double Bed)
Stayed in Sep 2024
Couples
5 review
4.7/5
Amazing
Posted on Sep 7, 2024
We enjoyed our stay at this hotel. On maps, it is easier to find if you type in ‘Soon Bistro’. The room was clean and spacious, although the bathroom and shower smelt a little bit bad. The carpet in the corridors also needs cleaning. We liked the USB ports to charge our phones and the laundry room was amazing, we used it for free, as well as free water every day. We also got a free gift and a free cup of coffee each. The breakfast was nice. The location is good, 20 minute walk to the city walls. The girls at reception were very kind.
Response from Property: Dear guests, first of all, thank you very much for your trust in choosing Xiaohe among many hotels. It is our bounden duty to provide you with quality and caring service, so that you can feel warm in a strange city. We attach great importance to the problem of bathroom odor you mentioned, and we will definitely strengthen the training of room staff in the future to make guests have a clean and tidy stay environment. If you have any problems during your stay, you can always report them to the front desk. We will deal with them for you as soon as possible. We attach great importance to the problem that the carpet is dirty. When the hotel cleans the room every day, it will also clean the carpet, and we will definitely strengthen the training of room staff to make the guests have a clean and tidy stay environment. Xiaohe expects that one day in the future, you can come again and see Xiaohe's growth and change. I wish you a smooth work and a happy life!
Anonymous User
Guestroom (Double Bed)
Stayed in Aug 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Sep 12, 2024
Extremely impressed with the service at the hotel. - I arrived at the hotel at about 12pm, not expecting to be able to check-in but I was allowed to check-in immediately! - I added the hotel’s WeChat account when checking in and was immediately sent a word document with lots of recommendations for Xi’An and even a suggested itinerary. The staff were also very prompt in responding to any questions that I posed over WeChat. I asked them where i could buy contact lens solution and they even offered to pour me some. I truly appreciate how they went out of their way to make my stay comfortable 😊
Response from Property: Dear Guest: Hello! Thank you very much for your high opinion of our hotel service! Your satisfaction is our biggest motivation and pursuit. We always make it a priority to provide our guests with excellent and considerate service. From the moment you step into the hotel, our team is dedicated to making you feel at home. Whether it is the warm reception of the front desk, room cleaning, or housekeeping thoughtful service, we hope to give you a good impression. It is a great honor to see you give such high recognition to our service. We will be encouraged to continue to move forward into the driving force, constantly improve the level of service to a more full of enthusiasm and professional attitude for each guest service. Looking forward to your visit again, let us have the opportunity to provide you with a more perfect service experience.
Nikola Todorovic
Guestroom (Double Bed)
Stayed in Jul 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jul 21, 2024
This is a small and charming boutique hotel very conveniently located. The room is large and clean, with all amenities. Staff are super friendly and helpful. There is an attached bar & bistro with excellent cocktails and snacks. It's also where breakfast is served. The decorations are very contemporary and I love the look. I will come here again :)
Response from Property: It is our fate to choose Hesu Designer Hotel among many hotels. Thank you for your kindness. We hope that our considerate service will make you feel the warmth of home, and our complete supporting facilities and warm accommodation environment will make you enjoy a great value! We look forward to seeing you again!!!
Guest User
Guestroom (Double Bed)
Stayed in Jul 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jul 19, 2024
A lovely boutique hotel. We stayed for 3 nights, bed was very very comfortable, room was lovely and staff very helpful. An excellent street food market just across the road. Highly recommended. They have a laundry room and the only ****** was we could not get the dryer to work; otherwise fantastic. Google maps doesn't quite locate it correctly so see attached photo. Hotel is blue dot.
Response from Property: May you become a running photon, embrace the golden dawn in the dawn; may you become a leaping thermal energy, and find the value of life in the burning. I hope that when I meet again, we can get your full marks
Guest User
Guestroom (2 Double Beds)
Stayed in Jul 2024
Family
1 review
4.7/5
Amazing
Posted on Jul 5, 2024
We had a lovely time in Xi’an, the hotel although a bit hard to find at first was great. The entrance was impressive and the whole hotel has their own theme throughout. The staff at reception were very nice and helped us check in just a bit before the official time stated online. The hotel is secure and to be able to take the elevator up to the rooms you need to swipe your room card. There are multiple amenities inside as well for example the fifth floor had a laundry area and a bistro / bar next to reception. The rooms were nicely organised, the beds were comfortable and we even managed to watch a few movies on the TV alongside with the news and documentaries. There’s a shopping area nearby where one can get food and other necessities, there’s 2 subway lines nearby but you would still need to walk a bit to access those. During check out we received some gifts as well and overall we received a pleasant service.
Response from Property: Dear guest! Hello, thank you very much for staying at Hesu Designer Hotel and for recognizing our service. It is really sad that it is not a five-point praise! The hotel is located in Xi'an Drum Tower, Muslim Street, City Wall, Xiaonanmen Business District, with a superior geographical location and convenient transportation. Huangyan Village, Nanshaomen on Line 5 and Yongningmen Metro Station on Line 2 are all within a 15-minute walk from the hotel. There are buses downstairs that go directly to popular attractions such as Muslim Street and Drum Tower. The rooms are equipped with King Koil mattresses, Bluetooth speakers, air purifiers, etc. The public areas are decorated in a unique style, and there are laundry rooms and gyms! It is definitely the best choice for your business trip. Xiaohe will continue to work hard~ Strive to make every guest very satisfied. I sincerely hope that you can come again in the near future~ Let us once again create a perfect stay experience for you with warm service.
Daniel
Guestroom (2 Double Beds)
Stayed in Jun 2024
Family
14 review
4.5/5
Great
Posted on Jul 3, 2024
Hotel was close to attractions and I could walk into the old city and to the food markets. The food and drinks available at the hotel were also quite good.
Response from Property: Dear guest! Hello, thank you very much for staying at Hesu Designer Hotel and for recognizing our service. It is really sad that it is not a five-point praise! The hotel is located in Xi'an Drum Tower, Muslim Street, City Wall, Xiaonanmen Business District, with a superior geographical location and convenient transportation. Huangyan Village, Nanshaomen on Line 5 and Yongningmen Metro Station on Line 2 are all within a 15-minute walk from the hotel. There are buses downstairs that go directly to popular attractions such as Muslim Street and Drum Tower. The rooms are equipped with King Koil mattresses, Bluetooth speakers, air purifiers, etc. The public areas are decorated in a unique style, and there are laundry rooms and gyms! It is definitely the best choice for your business trip. Xiaohe will continue to work hard~ Strive to make every guest very satisfied. I sincerely hope that you can come again in the near future~ Let us once again create a perfect stay experience for you with warm service.
Jason
Suite - 2-Room (1 Living Room, 2 Bathrooms)
Stayed in Jun 2024
Family
5 review
4.7/5
Amazing
Posted on Jun 11, 2024
Hotels location is quite convenient as it near to drum tower and surrounding has a lot of nice foods and restaurants. The staffs are also very nice and friendly.Will book again when the next visit to Xi-an again.
Response from Property: Thank you for choosing to stay at Xi'an. We will give you feedback on your impressions. Your little hands are shaking. Unknowingly, you poke our wounds. 5 minutes of unwelcome, Xiao Ai. Very sad. If there is a chance, we are still waiting for these 5 minutes with hope. Your satisfaction is the biggest boost to Koai's growth and progress. Koai will continue to work hard to satisfy every customer. I look forward to seeing Go-chan's growth again.
Seng Huat Tan
Executive Room (King Bed)
Stayed in Jun 2024
Solo travelers
7 review
4.0/5
Very Good
Posted on Jun 11, 2024
Location is good and easy to travel around the Bell tower area. Near the hotel, there is a local market. Lot of local eatery near the hotel, but serve only local foods.
Response from Property: Dear Little Lord, thank you for your praise and recognition, but not five points of praise, Xiao He is too sad, our hotel is located in Xi'an Drum Tower, Hui Street, city wall, small south gate business circle. Line 5 Huangyan Village, South Gate and Line 2 Yongningmen subway entrance are within 15 minutes of the hotel within the OH. There is a bus down the street to Hui Street, Drum Tower and oth
Guest User
Executive Room (2 Double Beds)
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 1, 2024
The hospitality of this hotel is fantastic! The managers Yuan Yuan and Hao Hao are very friendly. They always accommodate to our request and treated the kids very nice and gentle.
Response from Property: Dear guests, first of all thank you so carefully with us to share your stay experience, The hotel is located in Xi'an Drum Tower, Muslim Street, city wall, small south gate business district. Line 5 Huangyan Village, Nanshaomen and Line 2 Yongningmen subway entrance are within 15 minutes walk from the hotel. Downstairs the roadside has a bus directly to the Muslim Street, Drum Tower and other popular scenic spots. Rooms are equipped with King Kerr mattress, Bluetooth audio, air purifier, etc. The public area is decorated with a unique style and has a laundry, gym! It is definitely the best choice for your business trip. Xiao He sincerely hope that you can come again in the near future ~ Let us again with warm service to create a perfect stay experience for you
Adrian
Executive Room (2 Double Beds)
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on May 25, 2024
Great modern hotel. Very clean and new. Perfect location very near shopping areas, tourist, food places. Staff are very friendly...they have own coffee bar and water provided. Would stay here again 100%
Response from Property: Hello dear guest!Thank you very much for taking the trouble to give us a perfect review. We are very touched. Sometimes, a good review means a lot to us. It is enough to prove and affirm that our hard work has been recognized!After carefully reading your review and seeing your praise, we are all so happy that we can’t close our mouths. Thank you again, and I am especially grateful to meet you. “You have not yet announced your return date.” I wonder when you will come again. , the friends who stay here are very much looking forward to your visit again.Thanks again!
Queen
Guestroom (Double Bed)
Stayed in Apr 2024
Couples
2 review
5.0/5
Outstanding
Posted on Apr 11, 2024
Modern, clean, comfortable & well maintain. Staff are helpful. Free laundry available with free gifts. Breakfast available upon request. Next to convenient shop & restaurants. Soon Bistro & Bar within the hotel. Convenient, near to City Wall. Easy to get transport. Near to Muslim quarters and many other attractions.
Response from Property: Thank you very much for your support to our hotel, we always believe that a good reputation must be recommended from the most sincere satisfaction of the guests, and we are also honored to provide you with the best service. We welcome you to choose our hotel again for business trip or travel! Look forward to your visit again
Guest User
Guestroom (2 Double Beds)
Stayed in Apr 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Apr 12, 2024
Hotel is aesthetic and clean. The location is convenient enough to main attractions. The service by staff is amazing with quick response time and complimentary morning coffee! Highly recommend
Response from Property: Thank you very much for your support to our hotel, we always believe that a good reputation must be recommended from the most sincere satisfaction of the guests, and we are also honored to provide you with the best service. We welcome you to choose our hotel again for business trip or travel! Look forward to your visit again
Guest User
Guestroom (Double Bed)
Stayed in Apr 2024
Couples
7 review
5.0/5
Outstanding
Posted on Apr 11, 2024
The girls at the Lobby were really nice and supported us in organising our next transfer at the airport. Additionally water and laundry service is for free and the rooms are very clean. We enjoyed our stay a lot! The hotel is in walking distance to the bell and drum tower.
Response from Property: Thank you very much for your support to our hotel, we always believe that a good reputation must be recommended from the most sincere satisfaction of the guests, and we are also honored to provide you with the best service. We welcome you to choose our hotel again for business trip or travel! Look forward to your visit again