Holiday Inn Express Xi'an Bell Tower Reviews

Response from Property: ar Guest, Thank you very much for your feedback and we apologise for the unpleasant experience you encountered at our hotel. Every guest deserves to feel our warmth and friendliness and on this occasion it is clear that your expectations were not met. We will immediately re-train and coach our front desk team to ensure they serve every guest in a positive and professional manner. Our rooms are comparable in size to other hotels in the region and in the same category, not as spacious as you might expect, but with all the necessary amenities to meet the needs of our guests for simplicity, efficiency, comfort and peace of mind. In future renovations and planning, we will consider optimising the room layout to provide as much space as possible for our guests. We look forward to your next stay to feel our progress and change.Sincerely.IHG Social Listening Team

Response from Property: Dear guest, we are deeply sorry for the inconvenience caused by the noise from the bar downstairs. We will actively communicate with the relevant departments to find a solution to ensure the quality of our guests' rest. We try our best to arrange a quieter room and provide earplugs for each guest to ensure sufficient sleep time. We will also strengthen the English training for our front desk staff to improve their English communication skills to better serve our international guests. We sincerely look forward to your return visit!Sincerely, IHG Social Listening Team

Response from Property: Dear guest, Thank you for sharing your enthusiasm. The superiority of geographic location and the convenience of transport is one of the major advantages of our hotel, whether you take the metro or travelling by car, you can easily get to your destination. We have also been following the brand concept, the rooms are not as spacious as you expected, but small and exquisite, with all the supporting facilities, no unnecessary cumbersome experience, and more focus on cost-effective and guests' comfort experience. We look forward to seeing you again.Best regards, IHG Social Listening Team

Response from Property: Dear guest, Thank you very much for your positive feedback about our hotel's location and overall room cleanliness. We are delighted to know that our convenient transportation and the variety of dining options in the surrounding area have left a good impression on you. However, we deeply apologize and regret the issues you mentioned regarding the unclean bathroom walls and unstable wireless network. We will immediately communicate with our housekeeping department to ensure thorough cleaning and inspection before each guest check-in, in order to prevent such incidents from happening again. We will also contact our technical staff to investigate and repair the wireless network to ensure stable and smooth connectivity. We look forward to welcoming you back and having the opportunity to provide you with better service.Best regards, IHG Social Listening Team

Response from Property: Dear guest, thank you very much for your visit and wonderful review. We are extremely honored to hear your high praise for our hotel facilities, location, and room cleanliness. We have always been committed to providing guests with a comfortable, convenient, and cost-effective stay, and your recognition is the greatest affirmation of our efforts. We look forward to your next visit.Best regards,IHG Social Listening Team

Response from Property: Dear guest,Thank you very much for the comments you shared. Holiday Inn Express was always located at a convenient location, like bus station or historical buildings in the city. The restaurant provides a rich Chinese and Western breakfast every day: a variety of hot and cold dishes, vegetable salad, freshly baked bread, and also added Xi'an local specialties, and finally a cup of freshly brewed coffee, which injects you with full energy for an energetic day.We hope our customers can feel more relaxed no matter they are on work or in travel.We look forward to your next trip! Sincerely, IHG Social Listening Team

Response from Property: Dear guest,Thank you very much for the comments you shared. Holiday Inn Express was always located at a convenient location, 5-8 minutes walk to the underground line 2, line 6 underground entrance, the distance from the airport bus Zhonglou station is very close to the perimeter of the opening of the Yuan Mall, CUDA International, SKP and other amenities, net red snacks to hit the Zhonglou district, the Mule City is just one step away.We hope our customers can feel more relaxed no matter they are on work or in travel.We look forward to your next trip! Best Regards, IHG Social Listening Team

Response from Property: Dear guest,Thank you very much for your recognition and feedback! Our hotel is located in an excellent location in the center of Xi'an, with Zhonglou, Gulou, Huimin Street, and the Yongning Gate of the Xi'an City Wall all within walking distance. The subway Line 2 and Line 6 stations are a 5-8 minute walk away, and the airport bus station at Zhonglou Station is very close. There are also nearby commercial buildings such as Kaiyuan Shopping Center, Zhongda International, and SKP. Staying here greatly shortens the distance between you and the core area of the city, making your travel easy and worry-free. In addition, the comfort of our beds has always been a key focus of ours, providing you with a high-quality sleep experience that is what we strive for. We sincerely invite you to visit us again.Best regards, IHG Social Listening Team

Response from Property: Dear guest, Thank you for staying with us and giving us this valuable review. We are honored that our hotel's service, location, and cleanliness have been recognized by you.Regarding our cuisine, we have been constantly innovating and absorbing reasonable suggestions from each guest to improve our dishes. On the road of pursuing ideals, we will continue to make efforts. Your suggestions or opinions are the remedy for our improvement. We hope that in our next encounter, we can receive your positive feedback.Sincerely, IHG Social Listening Team

Response from Property: Dear guest, Thank you for choosing to stay at our hotel during your trip to Xi'an. We are a mid-end selected service hotel, and the size of the room may not be comparable to higher-star hotels. However, we hope that our enthusiastic service and comfortable atmosphere can make you happy. We strictly control the hygiene and cleanliness of every corner from the lobby to the guest room to ensure that every guest can spend a pleasant time in a clean and hygienic environment. Regarding breakfast, we will communicate with our catering team as soon as possible to enrich the selection of breakfast and hope to bring you a more satisfying dining experience during your next stay. We look forward to meeting you again.Sincerely，IHG Social Listening Team

Response from Property: Dear guest,Thank you very much for your visit and wonderful review. Our hotel is located in a prime location in the center of Xi'an, where you can walk to the Bell Tower, Drum Tower, Muslim Street, and the Yongning Gate on the city wall. This location is not only convenient for your work arrangements during business trips but also allows you to easily explore the cultural attractions around during your leisure time. Meanwhile, we have always been committed to creating a comfortable and convenient accommodation environment for our guests, from every detail of the room to the overall facilities and equipment, striving for perfection. We also have a warm and thoughtful service team who always pay attention to your needs and ensure that you feel the warmth of home every moment at our hotel. We sincerely welcome you to come again next time!Best regards， IHG Social Listening Team

Response from Property: Dear guest, We are delighted to have brought you a wonderful stay experience. We have always been dedicated to providing our guests with enthusiastic and professional "Smart Choice" services. We hope that every guest who comes to our hotel can enjoy the warmth of home and regard "Smart Choice" as their second home.The hotel is situated in an excellent location at the city center of Xi'an. The Bell Tower, Drum Tower, Muslim Street, and Yongning Gate of the Xi'an City Wall are all within walking distance. It's about a 5-8 minute walk to the Metro Line 2 and Line 6. The Big Wild Goose Pagoda and Tang Paradise are about a 15-minute drive away. The surrounding area has many living facilities, such as Kaiyuan Shopping Mall, Zhongda International, SKP, etc. We sincerely invite you to visit us again.Best regards,IHG Social Listening Team

Response from Property: Dear guest, We are very pleased that you had a pleasant stay with us. Our clean, comfortable, and stylish rooms are our consistent standard. During your stay here, we hope to provide you with attentive care, giving you warm and high-quality sleep experience throughout your trip to Xi'an. In the morning, we prepare a rich combination of Chinese and Western-style breakfast for you, including hot and cold dishes, vegetable salad, freshly baked bread, as well as local snacks from Xi'an. We also offer a freshly brewed cup of coffee to provide you with energy for the day ahead. We hope to have the opportunity to welcome you back again.Best regards, IHG Social Listening Team