Crowne Plaza Xi'an Reviews
Crowne Plaza Xi'an
No.1 Middle Section of Zhuque Road, Beilin District, Xi'an, Shaanxi, 710061, ChinaView Hotel Details
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Crowne Plaza Xi'an Guest Reviews
4.8/5
Excellent
2355 review
Verified reviewsLocation4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(2355)
Positive reviews(2310)
Reviews with photos/video(295)
Friendly front desk staff(189)
Delicious breakfast(152)
Easy to get around(115)
Would stay again(80)
Close to scenic area(35)
Perfect for kids(17)
Has rooms for families(14)
Negative reviews(45)
RICHARD
Comfy Queen Room
Stayed in May 2024
Family
4 review
Very Good
Posted on May 6, 2024
We had an enjoyable stay at the Crowne Plaza. The hotel is a little dated but remains elegant. My children enjoyed the pool but it is too deep for young children who are still learning to swim. The gym changing rooms had a jacuzzi and sauna which I enjoyed but they should be more frequently cleaned. On arrival, we were upgraded to a larger room which was very kind of the hotel. The bathroom was especially grand with an electric toilet, great shower and seperate bathtub. The breakfast had plenty of options for both Western and Asian food. In terms of the location, it is a walk to the subway station or a short bicycle ride.
Response from Property: Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XI'AN.please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Guest User
Superior Room
Stayed in Dec 2023
Family
8 review
Outstanding
Posted on Dec 30, 2023
Comfortable rooms, good breakfast. Polite and welcoming staff.
Response from Property: Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XI'AN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Xuezhi
Superior Room
Stayed in Apr 2024
Business travelers
9 review
Outstanding
Posted on Apr 30, 2024
Very stay! Helpful staffs!
Response from Property: Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XI'AN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. ——General Manager Leslie Cao
Nok.Richy
Superior Room
Stayed in Jan 2024
Business travelers
11 review
Outstanding
Posted on Jan 17, 2024
Good location not far from my office.
Response from Property: Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XI'AN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Guest User
Suite - 1-Bedroom (Living room)
Stayed in Apr 2023
Family
19 review
Outstanding
Posted on Apr 4, 2023
What a fantastic experience! Lovely helpful staff with excellent English. The rooms were beautiful and clean, and the breakfast was delicious! We will stay there every time we are in Xi’an!
Response from Property: Dear guest ,Thank you for taking the time to tell us about your experience at Crowne Plaza XI'AN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Hemo
Superior Room-Two Beds
Stayed in Apr 2023
Family
21 review
Outstanding
Posted on Apr 5, 2023
Good hotel, great location, the food is also good, excellent customer service and confortable room
Response from Property: Dear guest,Thank you for taking the time to tell us about your experience at Crowne Plaza XI'AN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. ——Leslie
stst23421
Superior Room-Two Beds
Stayed in Jun 2023
Family
1 review
Outstanding
Posted on Jul 1, 2023
carry is so nice we live staying here at the crown holiday inn hotel.
Response from Property: Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XI'AN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Kazi Mostafa
Superior Room (Double bed) (Upper floor)
Stayed in Apr 2024
Couples
13 review
Outstanding
Posted on Apr 14, 2024
Excellent
LEE
Superior Room-King Bed
Stayed in Aug 2022
Business travelers
31 review
Outstanding
Posted on Aug 4, 2022
A nice view from the hotel room, kind staffs, and clean breakfast.
Response from Property: Dear Guest , Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us. we look forward to your next stay with us and continuous support in the near future. Thank you! Sincerely, Leslie Cao, General Manager
Mengxiangnayitianrutu
Superior Room-King Bed
Stayed in Jul 2023
Friends
6 review
Outstanding
Posted on Jul 27, 2023
carry
Guest User
Superior Room (2 beds) (Upper floor)
Stayed in Jul 2024
Family
1 review
Great
Posted on Aug 4, 2024
The bed was very comfortable, the swimming pool was large, the breakfast was rich, and the location was very good in the city center. The front desk patiently drew a hand-drawn route map for me when I checked in, and the carry gave me a small fan when I checked out. The trip to Xi'an was perfect.
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Guest User
Superior Room-King Bed
Stayed in Jul 2024
Business travelers
6 review
Outstanding
Posted on Jul 26, 2024
The hotel is in a great location, and is very convenient to various attractions. The service of this hotel really exceeded my expectations! The staff is very enthusiastic and professional, and every step from check-in to check-out makes people feel very comfortable and respected. The rooms are very clean, well-equipped, and every detail is very thoughtful. Especially Jennifer in the executive lounge, who provided a lot of help when I encountered problems, with a friendly attitude and high efficiency.
In short, this stay was a great experience, and I will definitely recommend this hotel to friends and family.
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Guest User
Superior Room-King Bed
Stayed in Jul 2024
Family
3 review
Outstanding
Posted on Jul 26, 2024
It was raining heavily near Xi'an, so I stayed in Xi'an for two more nights. I moved from Weiyang District to the Crown Hotel, which is very convenient for various attractions. The hotel is a bit old, but it is clean and hygienic. The breakfast is very rich. There are chocolate bear muffins specially prepared for the little friends, as well as Xi'an specialty snacks such as mutton soup buns. The little friend had a very happy stay. When checking out, I left my hat behind. Miss Carry contacted me in time and helped me send it home. I feel very much for Miss Carry🌹
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Response from Property: Dear distinguished guest, thank you very much for your praise and love for Crowne Plaza Xi'an! We are very happy to see your praise for the hotel service, breakfast and location. We hope that the various delicacies carefully prepared by the hotel will make your journey more delicious. When traveling, staying comfortably is the expectation of every traveler and the ultimate goal of our hotel service. We will continue to work hard to give you more impeccable professional service and detailed experience to make your journey perfect. We look forward to you choosing to stay at Crowne Plaza Xi'an again! ——Leslie, General Manager of Crowne Plaza Xi'an
Miss_Sunday
Superior Room
Stayed in Jul 2024
Friends
8 review
Outstanding
Posted on Jul 20, 2024
Spacious and clean, with timely service, it is worthy of being an old business hotel under InterContinental. I am very satisfied 😀 The room overlooks the Small Wild Goose Pagoda, which is also a little surprise😜
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Wangmaomaoshenshangdouyoumao
Crown Family Room
Stayed in Jul 2024
Family
9 review
Outstanding
Posted on Jul 18, 2024
The room is quite big, with enough space for children to play. The hotel upgraded us to a suite for free, which was great. The front desk also delayed check-out, especially Mr. Hou Rui at the front desk prepared a small gift for the children, thank you very much! A hotel worth staying in.
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6/7