Building 5, MOMOPARK, No.232 Xiaozhai West Road, Yanta District, Xi'an, Shaanxi, ChinaView Hotel Details
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Laizhu Hotel Guest Reviews
4.8/5
Excellent
4444 review
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Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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Guest User
Momo Celebrity City-View Double Bed Room
Stayed in Oct 2021
Couples
6 review
1.7/5
Posted on Oct 9, 2021
Write it at the top, hope to see this review, don't call me to change the review, I just want to provide the real feeling for others to see.
1. When I checked in, I heard that the front desk asked the person who opened the hour room to give a good comment, saying that there was a delay of 30 seconds and turned on the phone to give a comment. After I checked in, I called me the same night and asked me to give a good comment. The departure was about 11 am It’s too much. When I leave the store, I reminded me to remember to give it a good comment. Then after walking for half an hour, I called me and asked if I would check out or renew my stay. The feeling is that this hotel is doing its best to praise, but it is not satisfactory in other aspects.
2. As shown in Figure 1, I want to wash my hands first after I check in. When I pick up the soap, there is no packaging film on the surface, and it is directly pasted on the soap dish. At this.
2. As shown in Figure 2, there is no top shower in the bathroom, only one sprinkler, and the top wall is peeling and moldy, which affects the mood.
3. As shown in Figure 3, I saw in other evaluations that people in June and July reported that the wall was not clean. I sat on the bed and saw that the wall in front of me was dirty. I forgot whether it was worse than others. The comments are the same, but the whole room does feel unclean.
4. As shown in Figure 4, this is also a point that shocked me extremely. A high-end hotel was hung with a patch on the sofa. My girlfriend was shocked when I saw it, thinking it was a bug, so I knew it carefully. It's a patch. I also confirmed that this sofa cover can be removed.
5. As shown in Figure 5, it is also the most dissatisfactory point. Opposite the house is a residential building. As a hotel, the windows do not have any shielding measures, such as sticking a single-sided lens paper to block it, unless it is pulled as soon as you enter the house. The curtains, otherwise it would be clear from the other side. The girlfriend was sitting on the bed and playing with her mobile phone. Suddenly, she exclaimed that someone on the other side was staring at her, and that he turned his head and stopped looking after he was spotted.
To sum up, the room looks unclean, which makes people feel that it is saving costs. In other words, the person who runs the hotel does not consider it from the perspective of the customer. It's not that you want a five-star service for two or three hundred, but how much money can be spent on things like soap, wall coverings, and sofa covers, but the experience for residents is completely different. We are also graduate students nearby, and several nearby hotels with similar prices are obviously more dedicated than this one.
No need to call me to change my bad review, nor do I need to upgrade my room next time. I wrote it just to allow other residents to provide an alternative.
It is recommended that the hotel can use the energy to be praised to improve the residents' experience, and the praise will come immediately after the experience is good.
🔔Service: Instead of seeing the problem mentioned in the bad review in July, the same problem is still the same after moving in October
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your support of the hotel. We are still a little disappointed that we did not get your full 5 reviews. It is the hotel that did not do well. We express our sincere apologies for bringing you a bad stay experience. Thank you for your tolerance and understanding. The hotel is constantly developing and the facilities you see will continue to be improved. , we will strive to do better, and we serve attentively so that every guest who comes to the store can feel the warmth of home. Your opinions and suggestions will help us continuously improve and maintain high-level service facilities, so that our services will become increasingly better. Perfect, we regret that it did not meet your expectations. Please allow us to express our sincere apologies to you. We and I hope to provide you with better service in the near future and welcome you to visit us again! Looking forward to your next visit! Hotel Supervisor: Tongtong