Laizhu Hotel

Laizhu Hotel Reviews

Laizhu Hotel

Building 5, MOMOPARK, No.232 Xiaozhai West Road, Yanta District, Xi'an, Shaanxi, ChinaView Hotel Details
Laizhu Hotel
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Laizhu Hotel Guest Reviews

4.8/5
Excellent
4444 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(4444)
Positive reviews(4401)
Reviews with photos/video(364)
Friendly front desk staff(419)
Easy to get around(405)
Close to metro(240)
Large rooms(165)
Convenient for shopping(148)
Would stay again(127)
Nice bathtub(34)
Luggage delivery service(8)
Negative reviews(43)
Guest User
Momo Celebrity City-View Double Bed Room
Stayed in Oct 2021
Couples
6 review
1.7/5
Posted on Oct 9, 2021
Write it at the top, hope to see this review, don't call me to change the review, I just want to provide the real feeling for others to see. 1. When I checked in, I heard that the front desk asked the person who opened the hour room to give a good comment, saying that there was a delay of 30 seconds and turned on the phone to give a comment. After I checked in, I called me the same night and asked me to give a good comment. The departure was about 11 am It’s too much. When I leave the store, I reminded me to remember to give it a good comment. Then after walking for half an hour, I called me and asked if I would check out or renew my stay. The feeling is that this hotel is doing its best to praise, but it is not satisfactory in other aspects. 2. As shown in Figure 1, I want to wash my hands first after I check in. When I pick up the soap, there is no packaging film on the surface, and it is directly pasted on the soap dish. At this. 2. As shown in Figure 2, there is no top shower in the bathroom, only one sprinkler, and the top wall is peeling and moldy, which affects the mood. 3. As shown in Figure 3, I saw in other evaluations that people in June and July reported that the wall was not clean. I sat on the bed and saw that the wall in front of me was dirty. I forgot whether it was worse than others. The comments are the same, but the whole room does feel unclean. 4. As shown in Figure 4, this is also a point that shocked me extremely. A high-end hotel was hung with a patch on the sofa. My girlfriend was shocked when I saw it, thinking it was a bug, so I knew it carefully. It's a patch. I also confirmed that this sofa cover can be removed. 5. As shown in Figure 5, it is also the most dissatisfactory point. Opposite the house is a residential building. As a hotel, the windows do not have any shielding measures, such as sticking a single-sided lens paper to block it, unless it is pulled as soon as you enter the house. The curtains, otherwise it would be clear from the other side. The girlfriend was sitting on the bed and playing with her mobile phone. Suddenly, she exclaimed that someone on the other side was staring at her, and that he turned his head and stopped looking after he was spotted. To sum up, the room looks unclean, which makes people feel that it is saving costs. In other words, the person who runs the hotel does not consider it from the perspective of the customer. It's not that you want a five-star service for two or three hundred, but how much money can be spent on things like soap, wall coverings, and sofa covers, but the experience for residents is completely different. We are also graduate students nearby, and several nearby hotels with similar prices are obviously more dedicated than this one. No need to call me to change my bad review, nor do I need to upgrade my room next time. I wrote it just to allow other residents to provide an alternative. It is recommended that the hotel can use the energy to be praised to improve the residents' experience, and the praise will come immediately after the experience is good. 🔔Service: Instead of seeing the problem mentioned in the bad review in July, the same problem is still the same after moving in October
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your support of the hotel. We are still a little disappointed that we did not get your full 5 reviews. It is the hotel that did not do well. We express our sincere apologies for bringing you a bad stay experience. Thank you for your tolerance and understanding. The hotel is constantly developing and the facilities you see will continue to be improved. , we will strive to do better, and we serve attentively so that every guest who comes to the store can feel the warmth of home. Your opinions and suggestions will help us continuously improve and maintain high-level service facilities, so that our services will become increasingly better. Perfect, we regret that it did not meet your expectations. Please allow us to express our sincere apologies to you. We and I hope to provide you with better service in the near future and welcome you to visit us again! Looking forward to your next visit! Hotel Supervisor: Tongtong
Guest User
Momo Celebrity City-View Double Bed Room
Stayed in Sep 2024
Travel with friends
11 review
4.5/5
Great
Posted on Oct 3, 2024
在這家三次,第一次給免費升了房型。總的來説房間面積挺大的,地理位置也好,樓下就是地鐵口和momopark,裝修也不錯,在這個價位算是性價比挺高的,最值得説的一點,被子是薄被子,夏天蓋起來不會那麼熱。但是有幾個問題,有些時下水管道會有點反味,然後就是電梯比較少,下樓可能得等一會
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Guest User
Xiaozhai City-View Double Bed Room
Stayed in Sep 2024
Other
10 review
4.5/5
Great
Posted on Sep 5, 2024
【首先説缺點】 1. 洗澡水不熱,放到最燙也是比較温的 2. 被子比較薄,蓋着不舒服 3. 枕頭較高,晚上枕着自己的衣服睡的 4. 電視很難用,試看一會兒就要TCL的會員… 5. 房間燈光比較昏暗,插頭也少 6. 電梯狹窄、擁擠(且沒空調) 7. 老闆會讓員工索要好評 【優點】 1. 空調冷的很快,動力十足,並且貼心的添加了擋板,沒有對着人臉吹 2. 地理位置便捷,出了地鐵口就到,附近吃的喝的都非常多 3. 床墊很軟、有彈性,床單質感也是不錯的 4. 隔音感覺還可以,沒聽到隔壁的聲音 5. 衞生間乾濕分離
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Guest User
Elegant Chang'An City-View Twin Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 18, 2024
暑假高峯期千挑萬選,選到了這裏。酒店直接就在地鐵口,出行確實很方便。旁邊就是一個商場,吃東西也很方便。2大2小,其中一個一歲多的幼兒,兩張1.35的床拼起來,就是2×2.7的大床,孩子們住得都很開心。智能馬桶挺好的,衞生服務與價格匹配,茉莉和瑞瑞服務也很好,整體滿意。在暑假高峯期來説,是值得選擇的酒店。
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Aidongwudexingrenguo
Momo Celebrity City-View Double Bed Room
Stayed in Aug 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Aug 14, 2024
第一次來西安,入住來住酒店非常滿意。價格優惠 服務超過期待!房間面積很大,有很大的廁所和洗浴空間。電視屏幕很大,床和夜燈也非常舒服。清潔阿姨很勤快,前台也服務非常及時到位。以後回來會再選擇他們!
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Guest User
Momo Celebrity City-View Double Bed Room
Stayed in Sep 2024
Other
1 review
5.0/5
Outstanding
Posted on Sep 24, 2024
設施:設施很好 環境:環境非常好 服務:茉莉和小王服務很周到,人美心善, 衞生:阿姨,打掃衞生打掃的很乾凈,下次還要來,非常好,帶
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Guest User
Elegant Chang'An City-View Twin Room
Stayed in Jul 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Jul 23, 2024
來西安三天住過最舒適的酒店!前台的兩個小姐姐😇😇😇,瑞瑞和小敏非常熱情款待🥺🥺🥺,不管是手機提前聯繫還是居住期間的任何需求座機聯繫都很耐心🤗🤗🤗,有什麼需要提供的解決都非常及時😌😌😌。衞生間和浴室乾濕分離很乾凈,還有智能馬桶衞生安全,設施很齊全也很新,超大落地窗高樓層可以看到超絕夜景,設定要求都能及時得到迴應,非常棒!🥰🥰🥰大力推薦!無腦沖!
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Guest User
Elegant Chang'An City-View Twin Room
Stayed in Aug 2024
Couples
7 review
5.0/5
Outstanding
Posted on Aug 13, 2024
房間乾淨整潔,阿姨打掃及時。酒店位置好,出門50m地鐵站,交通便利。樓下就有便利店,邊上就是商場。離小寨兩條街。前台瑩瑩和茉莉服務到位,熱情禮貌。值得再次入住
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Yuanlaiziyoufang
Momo Celebrity City-View Double Bed Room
Stayed in Jul 2024
Business travelers
12 review
5.0/5
Outstanding
Posted on Jul 3, 2024
回學校辦事情住的這裏 忘了拍照了(放幾張西安的照片)酒店各方面都很贊 房間網絡開始有點問題 樓層大姐非常認真積極地跑上跑下馬上解決了(抱歉忘了她名字了 入住期間感謝照顧 感恩!)前台小姐姐茉莉和院院服務親切友好 不論任何時候都能微笑回答每一個問題 給人印象特別深刻 另外酒店非常好找 地鐵站幾乎就在門口 下次回西安還會住這裏...
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Kegumingxin
Elegant Chang'An City-View Twin Room
Stayed in Sep 2024
Travel with friends
80 review
5.0/5
Outstanding
Posted on Sep 11, 2024
酒店前台接待服務態度好,特意給延遲了退房時間,酒店設施齊全,沖澡水洗的暢快,住的非常滿意。
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Xichenfeng
Momo Celebrity City-View Double Bed Room
Stayed in Jun 2024
Travel with friends
8 review
5.0/5
Outstanding
Posted on Jun 11, 2024
來這家酒店住過好多次了,房間一如既往地乾淨整潔,客服茉莉瑞瑞小敏服務態度很好。 酒店離吉祥村地鐵站D口非常近,基本出站走幾十米就到了。酒店樓底下就是MOMOPARK商場,出門吃飯非常方便。窗外景色也不錯。
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Guest User
Elegant Chang'An City-View Twin Room
Stayed in Jun 2024
Couples
4 review
5.0/5
Outstanding
Posted on Jun 8, 2024
酒店地理位置非常方便,樓下就是很多好吃的的momopark,然後就小寨十字也非常近。酒店房間衞生乾淨整潔,洗澡的噴頭流量很大水温也很温。房間在16樓,景觀非常棒!然後前台小姐姐是瑞瑞和院院服務的態度非常好很有耐心!
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Yanyun
180 ° Stylish Tub Double Bed Room
Stayed in Jun 2024
Couples
49 review
5.0/5
Outstanding
Posted on Jul 1, 2024
浴缸很大很乾凈,備了一次性浴缸套,就在窗邊。邊泡邊看小寨夜景。旁邊就是momopark大商場和吉祥村地鐵站D口。前台茉莉和瑞瑞服務很棒,態度好溝通順暢。
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6/10
Anonymous User
Momo Celebrity City-View Double Bed Room
Stayed in Sep 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Sep 22, 2024
房間空間很大,確實不錯啊…酒店很貼心,衞生很乾凈
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Guest User
Momo Celebrity City-View Double Bed Room
Stayed in Jul 2024
Travel with friends
1 review
4.6/5
Great
Posted on Jul 4, 2024
客服很熱情,還免費升級房型。酒店位置優越,離地鐵站就幾分鐘路程。最重要樓下就是大商場,購物,飲食都非常方便。
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