Jianguo Hotel Reviews
Jianguo Hotel
No. 2 Huzhu Road, Beilin District, Xi'an, Shaanxi, 710048, ChinaView Hotel Details
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1 night
Jianguo Hotel Guest Reviews
4.6/5
Very Good
3117 review
Verified reviewsLocation4.6
Amenities4.4
Service4.7
Cleanliness4.6
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All reviews(3117)
Positive reviews(3060)
Reviews with photos/video(1697)
Classy environment(299)
Easy to get around(224)
Friendly front desk staff(184)
Delicious breakfast(124)
Close to metro(117)
Tasty restaurant(30)
Secluded lake view(26)
Delicious buffet(11)
Negative reviews(57)
Guest User
Boutique Room - Lake-View
Stayed in Jun 2024
Family
5 review
Amazing
Posted on Jun 22, 2024
Great experience for staying this hotel, people at the front desk were very warm and eager to help all the time, one in particular, Wang Jing, she was the one who made sure we satisfied the room and service etc etc. Food at the restaurant of the hotel were great but pricey. I definitely will stay in the hotel in the future when I am in Xi’an.
Response from Property: Thank you for sharing the positive feedback with us.Your truly inspiring comments will further encourage our associates to meet and exceed our guests' expectations. I have shared your compliments with all our associates and have personally thanked those mentioned for their outstanding service.
Guest User
Elegant Room (1 Bed)
Stayed in Jul 2024
Solo travelers
2 review
Great
Posted on Aug 6, 2024
service was great. front desk very helpful
Response from Property: Thank you for sharing the positive feedback with us.Your truly inspiring comments will further encourage our associates to meet and exceed our guests' expectations. I have shared your compliments with all our associates and have personally thanked those mentioned for their outstanding service.
Guest User
Two-bedroom Family Suite
Stayed in Aug 2023
Family
3 review
Very Good
Posted on Aug 8, 2023
Good space for a family
Response from Property: We are so appreciate that you had a enjoyable and pleasant stay with us and we are looking forward to be at service in the nearest future.
Guest User
Boutique Room - Lake-View
Stayed in Oct 2024
Family
1 review
Outstanding
Posted on Oct 5, 2024
Environment: The location is easy to find. Turn left after exiting the Changle Park subway station and you will see the main entrance.
Service: The front desk ladies Li Lin and Wang Lan provided great service. Seeing that we had children, they helped upgrade the room type. The room was very large.
Hygiene: The sanitary products are all camellia scented, I like it.
Facilities: When you order takeout, there is a robot that delivers it upstairs👍👍
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Anonymous User
Boutique Room - Lake-View
Stayed in Oct 2024
Family
11 review
Posted on Oct 5, 2024
This is the worst five-star hotel experience. I don't know how it was rated. The room is small, the facilities are very old, and the carpet is dirty. The so-called lake view is a pool of muddy water. I don't want to complain. The only advantage may be that it is close to the subway station. There is a subway station right outside the door.
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Erjixiangbanbian
Premium 2-bed Room
Stayed in Oct 2024
Family
16 review
Outstanding
Posted on Oct 5, 2024
Old hotels have their own advantages. The lobby and guest room staff have high professional quality and are well trained.
The hotel's garden design is pleasing to the eye with small bridges, flowing water, green trees and deep pools.
The breakfast is of the old five-star standard and the quantity is just right.
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Guest User
Elegant 2-bed Room
Stayed in Sep 2024
Other
1 review
Outstanding
Posted on Sep 30, 2024
The hotel is clean and tidy, with the heritage of an old five-star hotel. There is a low-key elegance when you enter the lobby. You can also sit and chat in the lobby. The front desk lady Ke Ying Xiaolei has a thoughtful service awareness. I would like to praise her and will stay here next time.
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Guest User
Elegant 2-bed Room
Stayed in Sep 2024
Solo travelers
1 review
Outstanding
Posted on Sep 29, 2024
Very good stay experience, I recommend Jianguo Hotel to everyone, the room is clean and tidy, the subway is near the hotel entrance, very convenient. At that time, I asked the front desk staff Ke Ying and Liu Jialei if there is anything delicious near the hotel, they recommended Lao Sun's Pao Mo to me, it is really good.
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Response from Property: Dear guests and friends, the hotel's Four Seasons Chinese Restaurant, Rongyuan Restaurant, and Western Restaurant regularly launch new dishes to meet the different needs of guests. Please don't miss it and try it more. I wish you a happy life.
Guest User
Elegant Room (1 Bed)
Stayed in Sep 2024
Travel with friends
2 review
Outstanding
Posted on Sep 29, 2024
Very user-friendly hotel. I booked Jianguo near my home when I went back to China to entertain my friends. I accidentally booked the wrong date and made a mistake. After arriving at the hotel, the front desk beauties Ke Ying and Jia Lei helped me contact customer service and changed the order date. They also saw that I booked for my friend and upgraded me to a deluxe room for free. My friend was also very satisfied with the hotel's hygiene and room. The service was remarkable. Later, he extended his stay. If he needed mineral water and a razor, he just called and a robot delivered it. It can be seen that although Jianguo is an old hotel, it is well managed and keeps pace with the times. It is really convenient. There are many foreigners in the hotel. It seems that the hotel is popular. I am satisfied with the stay and booking experience this time. Thumbs up!
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Response from Property: Thank you for your affirmation and support of Jianguo. Choosing Jianguo means choosing professionalism and trust. Your friends' comfortable and satisfactory stay is the greatest encouragement to us. We look forward to your visit and sharing.
Guest User
Elegant 2-bed Room
Stayed in Sep 2024
Other
1 review
Outstanding
Posted on Sep 28, 2024
I accidentally chose to stay at the Jianguo Hotel and also chose the one with breakfast. The hotel's breakfast is very rich, with everything you want to eat. Wang Keying and Liu Jialei, who checked me in at the front desk, told me the location and opening hours of breakfast early on. It can be said that they are careful and considerate. I like their service 👍🏻
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Anonymous User
Elegant Room (1 Bed)
Stayed in Sep 2024
Business travelers
8 review
Outstanding
Posted on Sep 30, 2024
This time I stayed with my colleagues. From the moment I stepped into the door, I was deeply attracted by its elegant environment and thoughtful service. In particular, the service of Zhang Hui and Zhang Wenjing at the front desk left a deep impression on us. They were really attentive. The room was spacious and bright, with complete facilities and extremely comfortable bedding, which made people have a good night's sleep. The breakfast was rich and varied to meet the needs of all tastes. The location is excellent and travel is convenient. It is very convenient to go to the Terracotta Warriors and Huaqing Hot Springs. It is highly recommended to every traveler who pursues quality accommodation!
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Response from Property: Your comfortable and satisfactory stay in the hotel and your happy time in Xi'an are the greatest affirmation and support to us. As the ancient capital of 13 dynasties, there are many cultural relics and historical sites, and a variety of snacks. You and your family and friends are welcome to come and experience it.
Guest User
Elegant Room (1 Bed)
Stayed in Sep 2024
Solo travelers
1 review
Outstanding
Posted on Sep 22, 2024
This time I chose Xi'an Jianguo Hotel. As a five-star hotel with a long history, Xi'an Jianguo has a unique environment. It is built by the lake and is very suitable for relaxation. I also used the hotel's gym and swimming pool for free, which was great 😎 I would also like to praise the front desk staff Wang Keying and Liu Jialei. Their service attitude is warm and thoughtful, and it is worth recommending 👍🏻
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Anonymous User
Elegant 2-bed Room
Stayed in Sep 2024
Couples
67 review
Outstanding
Posted on Sep 22, 2024
I am an old customer. When I arrived at the store, I met Manager Yang in the lobby and greeted me. We chatted all the way and sent me to the room. It was a great stay experience, and I felt like home. The front desk manager Xiao Dong was kind and enthusiastic. Check-in was very fast, thumbs up
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Response from Property: As our old friend, thank you for your continued attention and support. I hope you will feel at home every time you visit. I wish you a happy life and everything goes well.
Guest User
Elegant 2-bed Room
Stayed in Aug 2024
Business travelers
4 review
Outstanding
Posted on Aug 30, 2024
The hotel is conveniently located near the park. Wang Yonghua checked in quickly. The room is quite large, the environment is very good and you can rest well. The breakfast is rich with many local delicacies. If you are hungry at night, there is also a garden night market.
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Response from Property: Your comfortable and satisfying stay and pleasant dining are our greatest affirmation and support. Welcome to visit us again.
Anonymous User
Elegant 2-bed Room
Stayed in Aug 2024
Family
10 review
Outstanding
Posted on Sep 9, 2024
During the summer vacation, I took the opportunity to bring my children to Xi'an to experience the strong historical atmosphere of the ancient capital. I booked this old five-star hotel online. Overall, it was very good. The waiters Zheng Zhongtian and Zhang Wenjing received us without too much waiting. The procedures were very quick. They also informed us of the hotel's service phone number and Wi-Fi password. They smiled throughout the whole process, which made people feel very comfortable. There were also free fruits in the room, which was very considerate. It really had the service standards of a five-star hotel. The subway is just outside the hotel, and many famous attractions can be reached directly, which is very convenient. In addition, I took my children to eat the hotel's buffet, which had a lot of varieties and tasted delicious. The signature of the buffet was seafood, and the quality was also very good. It was very enjoyable to eat, and it was worth the trip. Finally, thank you again for the hotel's enthusiastic service. If I have the opportunity to come to Xi'an again, I will definitely choose Jianguo!
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Response from Property: Meeting is fate, and I believe we will meet again in the near future. The ancient capital of the Thirteen Dynasties has a profound cultural heritage, numerous cultural relics and historic sites, and a variety of snacks. You and your children will definitely not have enough fun here. You are welcome to visit and experience more. I wish you a happy life and everything goes well.