Rongmin International Hotel Xi'an

Rongmin International Hotel Xi'an Reviews

Rongmin International Hotel Xi'an

No.126 West Street, Beilin District, Xi'an, Shaanxi, 710002, ChinaView Hotel Details
Rongmin International Hotel Xi'an
Rongmin International Hotel Xi'anRongmin International Hotel Xi'anRongmin International Hotel Xi'an
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Rongmin International Hotel Xi'an Guest Reviews

4.3/5
806 review
Verified reviews
Location4.3
Amenities4.2
Service4.3
Cleanliness4.3
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All reviews(806)
Positive reviews(744)
Reviews with photos/video(205)
Convenient location(133)
Easy to get around(131)
Friendly front desk staff(87)
Close to metro(53)
Delicious breakfast(37)
Average decor(14)
Luxurious(10)
Negative reviews(62)
Mushfiq
Cozy Queen Room
Stayed in 8. 2024
Family
2 review
2.0/5
Posted on 9.8.2024
The pictures in Trip.com is very deceptive. Seems like a decent in picture, but it’s a horrible hotel. Extremely old hotel, with people smoking on the lift area. Staff cannot understand basic English. The only positive thing about this hotel is its location. Extremely close to everything. Will not book the hotel again.
Response from Property: Thank you for your pertinent comments to us. We apologize and regret that you have had an unpleasant experience during your stay. The hotel management attaches great importance to the opinions of every guest and we will further improve and improve our facilities and services. We sincerely look forward to your coming again.
Juliana Visnadi
Sunshine Mini Room (Double bed)
Stayed in 6. 2024
Couples
5 review
3.7/5
Posted on 27.6.2024
Great location close to major city attractions and metro, but no value for money regarding price vs amenities.
Response from Property: Thank you for sharing such a detailed review. I am sorry that this stay did not fully meet your expectations. We will share every valuable suggestion you mentioned to the hotel management, find the shortcomings from the details, maintain the good aspects, and improve the shortcomings. We always strive to create the perfect stay experience for our guests, we believe that you will have a new experience in your next stay, we invite you to come again.
Brice
Deluxe Double Room
Stayed in 11. 2023
Family
4 review
5.0/5
Outstanding
Posted on 10.11.2023
This hotel is really amazing for many reasons. First the location is right in front of the Muslim neighborhood and so close to the bell tower. Located in a big street it's easy to find. Then the environment from the lobby to the room are really good and confortable. Finally the staff are so nice and helpful, they even offer some snacks after a long day of walking on the streets. For the breakfast they always prepared fork and knife before we asked. I have to thank especially Wen Jing who have been so nice to us and made everything perfect. I highly recommend this hotel and thanks to all the people working there 👌🫶
Response from Property: Xiao Rong is so happy to get such a high evaluation from you. I hope that you will regard rong family as your second home away from home in the future. We have always regarded the guests living in rong family as our family and friends, so that every guest who comes to rong family can feel the warmth of home. Quality service is what Xiaorong has been striving for and can win your love. Xiaorong is overjoyed. Xiaorong knows that only through unremitting efforts can we do better. I look forward to meeting you next time! Xiaorong will have a better surprise to meet you.
Guest User
Deluxe Room (2 beds)
Stayed in 6. 2023
Family
11 review
4.5/5
Great
Posted on 24.6.2023
Stayed at this hotel for two nights. Great location. Bell tower and Muslim street are just few minutes walk away.
Response from Property: Dear guests: Hello! Every choice you make is our great honor, and we are delighted by your consistent support to us. Looking forward to meeting you again!
Guest User
Sunshine Mini Room (Double bed)
Stayed in 8. 2023
Solo travelers
5 review
4.0/5
Very Good
Posted on 12.11.2023
Room was a bit dark, receptionists weren't friendly. Really good location, near the tourist attractions.
Response from Property: One city, one building, one meeting may be a lifetime memory. I'm sorry to make your experience bad this time, and it's still a long time. Xiaorong will wait for you to return next time in Xi 'an, and then you will still be you. Xiaorong will improve himself, improve facilities and services, and meet Xiaorong in by going up one flight of stairs next time. Xiaorong is here to wish you a happy life!
YoussefOuak
Sunshine Mini Room (Double bed)
Stayed in 8. 2023
Couples
5 review
3.0/5
Posted on 22.10.2023
- Good location, room OK, but nothing fancy. Don't do breakfast while the hotel is huge and have a ghost restaurant. - Also please don't put the word "International" to your hotel name if nobody of your staff doesn't speak any other language than Chinese. - The staff doesn't know nothing about the area (asked many time about a laundry service around and they didn't know where to find one and sent me to wrong locations, so wasting my time)
Response from Property: Dear guest, hello! Thank you very much for your stay and detailed feedback. It is precisely because customers like you constantly care and supervise us that we can continuously identify problems in our work, make corrections, and make progress. From your feedback, we regret to see that this stay did not meet your expectations. We apologize for any inconvenience caused. The hotel management attaches great importance and has conducted a serious investigation and timely rectification. Your tolerance and understanding are encouragement and support for our work! Sincerely looking forward to your next visit!
Giliam Winckler
Sunshine Mini Room (Double bed)
Stayed in 4. 2023
Solo travelers
14 review
3.5/5
Posted on 8.7.2023
This hotel looks beautiful, yet the staff were incompetent and it took forever to get even the simplest things done. No idea why they call this hotel an international one, as no staff spoke any English or French and Spanish.
Response from Property: Distinguished guests: how do you do? Thank you very much for your stay and sharing. I'm sorry for the inconvenience. We apologize for this, we will seriously study the problems you mentioned, actively rectify them, thank you for your help, and hope to provide you with a satisfactory stay experience during your next stay. Xi'an Rongmin International Hotel looks forward to your coming again. I wish you a happy life!
Jeremy Christopher
Deluxe Family Suite
Stayed in 2. 2024
Family
6 review
3.7/5
Posted on 12.5.2024
Good service; good location
Response from Property: Dear guest: Hello! Tank you for your positivw feedback. It is our greatest honor to recevie your recognition,and it also gives us tremendous motivaion to continuously improve and innovate in our future services. We look forward to your visit again and will be dedicated to serving you.
Rosie Roves
Sunshine Mini Room (Double bed)
Stayed in 6. 2022
Solo travelers
13 review
3.7/5
Posted on 19.6.2022
A well placed hotel, right next to the Muslim Quarter. The air-conditioning wasn't fantastic so don't recommend if you like your room freezing cold. Other than that the staff were friendly and helpful.
Response from Property: I am very glad that you spent a wonderful holiday in the hotel,your comments are the best affirmation and encouragement for our service!We still have many preferential activities, please continue to pay attention to us,welcome you to visit again!
Guest User
Deluxe Family Suite
Stayed in 8. 2024
Family
6 review
5.0/5
Outstanding
Posted on 26.8.2024
The room is large and spacious, suitable for families, and the service staff is nice. The subway transportation at the door is also very convenient, and you can reach all major attractions. The overall sanitation is good!
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Response from Property: Dear guest: Hello! Thank you for your perfect review. Your support and encouragement are the greatest motivation for us to move forward. Rongmin International Hotel strives to create a warm and comfortable living environment for guests and meet the requirements of different guests with the highest cost-effectiveness. Rongmin International Hotel looks forward to your visit again!
Guest User
Cozy Queen Room
Stayed in 8. 2024
Family
18 review
4.8/5
Amazing
Posted on 16.8.2024
The location is good, very close to the Drum Tower and Muslim Street, and across the road is the City God Temple. The room facilities are OK, but the breakfast variety is not rich enough, there is nothing to eat, not even milk, I hope it can be improved
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Response from Property: Dear guest: Hello! Thank you for choosing Rongmin International Hotel and sharing your stay experience with us. Regarding the breakfast issue, we apologize for the inconvenience caused to you. The hotel will organize relevant departments to adjust the breakfast issue. Thank you for your suggestions and look forward to your visit again!
Guest User
Cozy Queen Room
Stayed in 8. 2024
Solo travelers
3 review
4.0/5
Very Good
Posted on 9.8.2024
Old five-star hotel. The room is a bit old, but it is worth the price of more than 300. The location is really convenient. Opposite is the City God Temple. Not far away is Damaishi Street. There are delicious food everywhere.
Original TextTranslated by Google
Response from Property: Hello, thank you for staying at Rongmin International Hotel! The hotel has experienced countless receptions, and the facilities are inevitably left with traces of time. We will continue to strengthen the daily maintenance and upkeep of the equipment and facilities. At the same time, we have been committed to providing guests with a warm and comfortable accommodation environment and creating a caring "home away from home" for you. We will also make up for the shortcomings this time with better services. I hope you will continue to pay attention to and support us. Thank you again for your comments, and sincerely look forward to your visit again.
@xiaobocai@
Cozy Queen Room
Stayed in 7. 2024
Business travelers
126 review
5.0/5
Outstanding
Posted on 17.7.2024
The room is clean and tidy, the customer service is good, the hotel is in a prime location, and the transportation is convenient. You can take the Guangji Street Station of Metro Line 6 to go to Big Wild Goose Pagoda and Tang Paradise, and you can directly change to Line 4 at Daqia City.
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Response from Property: Dear guest: Hello! Thank you for your 5-point review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope that Rongmin International Hotel will be the warmest and most unique one in your memory! Come back to Rongmin International Hotel often, and wish you well!
Guest User
Deluxe Double Room
Stayed in 7. 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on 4.7.2024
The hotel is in an excellent location, in the Bell Tower area, opposite the Muslim Street, and close to the city wall, a 10-minute walk away. The room environment is OK, although the facilities are a bit old, but the service environment is OK
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Response from Property: Dear guests: Thank you very much for your valuable suggestions. We will pay more attention to the details in this regard and do better for your next visit!
Guest User
Deluxe Double Room
Stayed in 7. 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on 3.7.2024
The location is good, the breakfast is self-service with many varieties. The front desk lady and the room lady are very warm and thoughtful. 👍 Free parking in the underground parking lot. It's a good trip! Must give 5 points praise
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your recognition of us. Every need of the guests is the direction we sincerely strive for. We will definitely work harder to create a five-star standard. We look forward to your next trip, and we can create more perfect service for you.