Xi'an Xinxing Hotel Reviews
Xi'an Xinxing Hotel
189 North Jinhua Road (Jinhua Bei Lu), Xincheng District, Xi'an, Shaanxi, 710032, ChinaView Hotel Details
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1 night
Xi'an Xinxing Hotel Guest Reviews
4.4/5
1916 review
Verified reviewsLocation4.4
Amenities4.3
Service4.4
Cleanliness4.5
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All reviews(1916)
Positive reviews(1832)
Reviews with photos/video(130)
Easy to get around(133)
Friendly front desk staff(70)
Convenient parking(53)
Close to metro(47)
Large rooms(45)
Perfect for business trips(18)
Average lighting(17)
Stayed multiple times(16)
Negative reviews(84)
Anonymous User
Superior Room (2 beds)
Stayed in Jul 2024
Family
5 review
Very Good
Posted on Jul 7, 2024
I was a disappointment to see that they had a pool in the pictures but did not actually have one. The staff were very friendly and made sure we were comfortable. The hotel did look like it is a bit outdated and falling apart. The hallways smelled of cigarettes. I think this is because of parties that were happening downstairs. Overall I did enjoy my stay because of how the staff took care of us.
Response from Property: Dear guest, thank you very much for choosing our hotel and taking the time to leave us a review! It is a pity that you were not satisfied with your stay. Regarding the issues you mentioned, I will convey your feedback to the relevant departments and take action. Your satisfaction is the direction we have been paying attention to and working hard. We hope to provide perfect service to every guest. I hope you can still choose Xinxing Hotel as your travel hotel! I wish you and your family a happy and healthy stay!
Guest User
Superior Double Room
Stayed in Apr 2024
Couples
30 review
Posted on Apr 30, 2024
Nothing I could say about this hotel would be good.
When we arrived we were told that the aircon was not working, did we want to stay. Because late & tired we said yes but can you give us a free breakfast or something to compensate. A distinct "No"
Room smelt badly of stale cigarette smoke. Nor uncommon in China even if you ask for a no smoking room.
Reception staff cold & rude.
Would ne er stay at this hotel again
Response from Property: Dear guests! Thank you very much for staying in our hotel. During your stay, the central air conditioning of our hotel was being debugged and was not turned on 24 hours a day. We apologize for not bringing you a good stay experience. Welcome to come again next time!
Qals
Superior Double Room
Stayed in Apr 2024
Couples
23 review
Outstanding
Posted on Apr 7, 2024
It is a old hotel but nothing wrong.it only takes a minute to The MRT.
Response from Property: Hello dear customer! Thank you very much for your support of our hotel. We always believe that a good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again!
Deedee8
Deluxe Twin Room
Stayed in Aug 2022
Solo travelers
14 review
Outstanding
Posted on Aug 7, 2022
Hotel staff are very helpful and friendly, they helped me extend my booking for a cheaper price. The room is bigger than I expected.
Response from Property: Dear customers, hello! Thank you very much for your support to our hotel. We always believe that a good reputation must be recommended from the most sincere satisfaction of our guests. At the same time, we are honored to provide you with the best service. You are very welcome to choose our hotel again, whether for business or travel! Sincerely look forward to your coming again!
露子
Superior Room (2 beds)
Stayed in Jul 2023
Family
4 review
Posted on Aug 9, 2023
Goot hotel, but 4⭐
Anonymous User
Executive Queen Room
Stayed in Jul 2024
Couples
4 review
Outstanding
Posted on Aug 9, 2024
The hotel is located near the double subway entrance, with convenient transportation and free parking. Although the hotel is a bit old, it is still very good overall, and the hygiene is also good. In terms of service, the service at the front desk is good, especially Xiao Xie. Recommended to stay
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Anonymous User
Superior Double Room
Stayed in Jul 2024
Couples
1 review
Outstanding
Posted on Jul 22, 2024
The hotel is very convenient for travel. There are many delicious foods nearby. The service of the front desk clerk is very good and the hospitality is very warm. It is a hotel worth recommending. If you come to Xi'an, you can come and experience it. It is very good. I will stay at their hotel next time I come to Xi'an
Original TextTranslated by Google
Response from Property: Hello dear customer! Thank you very much for your support of our hotel. We always believe that a good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again!
Tianbulajidetuji
Deluxe Twin Room
Stayed in Jul 2024
Business travelers
3 review
Outstanding
Posted on Aug 3, 2024
The hotel is close to the subway entrance, double subway, very convenient, free parking, convenient for family outings. The hotel facilities are a bit old, but the service is very good. The lady at the front desk is gentle and polite, especially Xiaoyu, the service is great! Highly recommended to stay!
Original TextTranslated by Google
Response from Property: Hello dear customer! Thank you very much for your support of our hotel. We always believe that a good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again!
Guest User
Deluxe Twin Room
Stayed in Jul 2024
Booked for others
4 review
Outstanding
Posted on Aug 1, 2024
The hotel service is very good. The front desk staff is very enthusiastic upon arrival. Chen Jie and Xiao Huang at the front desk provide very good service and patiently explain the surrounding scenic spots. The room is a bit old, the geographical environment is very good, and the breakfast is rich and delicious. It is worth recommending
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Guest User
Superior Double Room
Stayed in Jun 2024
Business travelers
1 review
Outstanding
Posted on Jun 15, 2024
The room is very bright, the air conditioning is powerful, the breakfast is also rich, and there are many Xi'an special snacks. It is worth recommending. Parking is also very convenient.
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Guest User
Superior Double Room
Stayed in Jun 2024
Business travelers
1 review
Outstanding
Posted on Jun 15, 2024
I stayed at this hotel to attend a friend's wedding. The overall environment was great. It was directly accessible by subway from the North Railway Station. The wedding venue was also beautiful.
Original TextTranslated by Google
Response from Property: Hello dear customer! Thank you very much for your support of our hotel. We always believe that a good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again!
Guest User
Superior Double Room
Stayed in Jun 2024
Travel with friends
1 review
Outstanding
Posted on Jun 14, 2024
Clean and hygienic, comfortable to stay, good service, high hot water pressure, will choose to stay again
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Guest User
Superior Double Room
Stayed in Jun 2024
Business travelers
1 review
Outstanding
Posted on Jun 14, 2024
Overall, I was very satisfied. The staff greeted me when I met them. The breakfast was good. Parking was free. It was convenient to travel along the East Second Ring Road. The room was comfortable, and the bath water and toiletries were good.
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Guest User
Superior Double Room
Stayed in Jun 2024
Family
1 review
Outstanding
Posted on Jun 14, 2024
The hotel is located at the entrance of Tonghuamen subway station. It is convenient to eat around. The bed is very comfortable. My partner likes this hotel very much. The front desk staff is very enthusiastic and patiently answers every question. It is worth recommending.
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6/7
Guest User
Superior Double Room
Stayed in Jun 2024
Solo travelers
1 review
Outstanding
Posted on Jun 14, 2024
A very good hotel with traditional decoration style, wide view, powerful air conditioning, rich breakfast. The transportation is very convenient.
Original TextTranslated by Google
Response from Property: Hello dear customer! Thank you very much for your support of our hotel. We always believe that a good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again!